BT Corporate Fusion Productivity on the move Sonia MIELKE, Directeur Marketing Lionel GOURVITCH, Consultant Convergence
Thank you
The Ideal World
De vic
es
rks two Ne
Convergence One bill, customer service contact and user experience regardless of location or device
Applications
However, this is today’s flexible working reality
GSM Office
Separate control and configuration
3G
GPRS
Limited calling features on mobiles
Home
Different pricing schemes
Campus
WAN
PSTN
Global
High roaming charges
WLAN Remote sites
Limited contactability
LAN
The challenges to overcome
Impact on productivity
Multiple devices Multiple numbers Multiple voicemails
Limited fixed-mobile integration
Different technologies
Lack of management control
Technology maintenance
Security and compliance
Different capabilities Complex infrastructure
User management Supplier management
Policy management Fixed/mobile security Drivers for flexible working
It’s hard to access people and information: time is wasted, processes falter
Communication and collaboration is different inside and outside the office
Increasing IT and administration overheads: no single view of flexible working practices
It’s difficult to ensure security across fixed and mobile communications
Description
Permanently based offsite
Employees that are permanently on the road or in the field (e.g., sales teams, field force engineers)
International roamers
Business executives that regularly undertake foreign travel (e.g., to international offices)
Regularly away from office
Employees regularly away from office visiting clients, suppliers, partners or branch offices
Campus roamers
Non desk based employees within campus environments (Universities, hospitals, factories)
Away from desk
Desk based employees that regularly work away from desk (e.g., for meetings)
In Office
Employee characteristics
Out of Office
Increasing level of Mobility
The challenge : a flexible, mobile workforce
BT Extended Convergence strategy : a global approach
Enterprise Mobility - Business benefits
Save time contacting people and managing technology
Productivity
Increase responsiveness Make better use of the workforce Decrease the number of abandoned customer calls One set of communication services
Integration
Optimise fixed telephony infrastructure Streamline estate and user management A platform for new IP and presence-based services One set of communication services
Management Control
Optimise fixed telephony infrastructure Streamline estate and user management A platform for new IP and presence-based services Helps consolidate fixed/mobile security management
Security and compliance
Secure WLAN and VPN, with voice QoS (when supplied by BT) Enhanced flexible working helps meet employee, customer and emerging legislative requirements
The solution: BT Corporate Fusion
Mobile devices
Enterprise Connectivity
Flexibility and convenience
Control and functionality
BT Corporate Fusion Fixed-mobile convergence combines the best of both worlds
Dual Mode Devices
+
VoIP over MPLS
+
+ & LAN Mgt
IPPBX & IPCentrex Fx
= ONE PHONE
ONE SUPPLIER
Two FMC solutions : BT Corporate Fusion Site and Net
BT Corporate Fusion: Site or hosted
1
BT Corporate Fusion: Centrex solution
2
Home
Hotel
Existing PBX Infrastructure & Management
Office
Office
Enterprise Estate
Longer term capabilities
BT Network
Equipment Required
Dual Mode Handset Handset client Cisco WLAN & Controller Mobility Server Cisco Call Manager IP PBX MPLS management link for remote diagnostics
Service Components Devices Supply and manage end points Dual-mode phones available
Site PBX Connectivity Connection from Mobility server to Cisco Call Manager
Installation GS Managed Service Project managed install
PBX Features Call forwarding, call hold, corporate directory PBX CLI provided
Service Components Numbering Primary geographic fixed Maintain (but not publicised) existing mobile number (BT or non-BT)
Voicemail Converged voicemail utilising voicemail capability on Call Manager (mobile voicemail turned off)
Mobile Provider BT preferred otherwise agnostic SMS/MMS as per Mobile service
Service Components Security Device - SIM PIN WLAN WEP/WPA Encryption Authentication - SSID, PEAP Secure VPN tunnelling chargeable option
Customer Training IT Manager End users
Customer Service wrap
Customers are at different stages of adopting convergence solutions
Flexible Working Solutions Deployment
EXTEND
CONVERGE
CONSOLIDATE
Select IP upgrades Limited WLAN and wireless application deployment Select sites and employees only
MPLS / IP networking (LAN and WAN) All sites WLAN enabled for data Integrated mobile data services & appliances Deployed wireless applications
Legacy data networks TDM PBXs Full voice GSM deployment Limited Blackberry deployment VPN access for remote workers
Timeline / Benefits to Customer / Corporate led strategy Based on responses from BT International customer interviews
Solutions deployment varies by company – this is determined by IT advancement, corporate policy, perceived benefits, vertical focus and cultural differences
What we are proud of Our customers
Our role in relevant industry bodies
IEEE 802.16
Our capacity to innovate BT was one of the first companies to undertake full-scale teleworking trials, as early as 1993 Today we have one of the largest flexible workforces in Europe covering 70,000 employees World’s first commercial fixed-mobile convergence service in 2005
With BT Corporate Fusion we are leading the way in fixed-mobile convergence for the enterprise
BT Corporate Fusion Q&A
