77 Dow Place, Suite 103 San Francisco, CA 94107 p:415.495.7700 f:415.495.7767 www.gdspartners.com

Voicemail Solution with Unified Messaging A component of GDS Asterisk Adapter for Genesys GDS Partners has developed Asterisk Adapter that fully integrates Asterisk Voicemail system with Genesys Contact Center Solution and allows for it to be administrated and managed trough CME and GCN Web (GAD support is coming soon). Overview: Support for Genesys SIP Server, Genesys IPMX and any traditional switch trough Genesys environment Easy Integration with existing Genesys environment Voicemail boxes creation and manipulation using Genesys CME Monitoring and manipulation with solution components using Genesys SCI Customized Genesys Contact Navigator Web Application with Voicemail notification and Voicemail manipulation functions (Play, Delete, Organize Voicemail within predefined voicemail folders, Forward Voicemail to another Voicemail box) Stand alone web interface for voicemail manipulation Voice interface for voicemail manipulation .NET components for rapid application development Open architecture allowing for future addition of Voice Recording, Conferencing and other solutions Voicemail Features Highlights: Voicemail delivery via email and/or email notification of received voicemail Voicemail box password protection Separate Away and Unavailable greetings Default or Custom greetings Option to review or rerecord voicemail after it was recorded Popular voice file formats support: WAV, WAV49, GSM Virtually unlimited number of voicemail boxes Caller ID support Easy integration with other agent desktop applications Open system architecture based on Asterisk platform

An ideal Voicemail solution for Genesys SIP Server based Contact Center! For more information about GDS Voicemail Solution and pricing information please contact GDS Partners at 415.495.7700x205 or send e-mail to [email protected].