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Lab 3: Cisco Jabber Registra on Lab Overview Cisco Jabber Clients and Cisco Unified IM and Presence Servers work together with Cisco Unified Communica ons Manager to provide an XMPP standards Instant Messaging client with addi onal features such as Video and Audio calling, File Sharing, Group Chat, Calendar integra on, and other features. This func onality provides a powerful user experience. In this lab, you will log in to the Cisco Jabber for Windows clients and explore features and func onality. We have preconfigured Cisco Jabber for full UC Capabili es such as So phone and Deskphone control.
In this lab, you will: Log in to the CUCM Administra on Interface Explore Cisco Jabber for Windows features and func onality Explore Cisco Jabber So phone and Deskphone control
Es mated Time to Complete 20 minutes
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Lab Topology and Addressing
A en on eLab Students
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If you have purchased or received Cisco eLab credits for use with our Labs on Demand solu on, or if you have used a reset point during in-class labs, you may need to perform special procedures to ensure your IP Communicator and PSTN IP Phones properly register. Our lab environment uses reset points allowing you to rewind and fast forward throughout various labs in a course. When performing a reset point, the sta c entries in the Cisco Unified Communica ons Manager for IP Communicator devices may change, requiring updates in order to properly register. Note: For students who are comple ng labs within a class environment, note that reset points should only be used under the direc on of your instructor. Most classroom lab environments will never use reset points and therefore will not require you to complete these Appendix A steps.
Please See Appendix A in the eLabs Web Portal When you log in to the Remote Labs web interface at h ps://www.remotelabs.com, you will be presented with a pop-up window containing the lab exercises you are working on. The appendix will be located in the upper naviga on bar inside the pop-up window as seen below:
Lab Procedures Task 1: Log In to the CUCM Administra ve Interface In this task, you will log in to the Administra ve Interface on the CUCM Publisher. Both Student 1 and Student 2 will complete various sec ons of this exercise simultaneously.
Device
Address
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Cisco Unified Communica ons Manager
h ps://10.1.1.100/ OR h ps://cucm-pub-hq.globalknowledge.com
Username Password
admin
Ci5co123!
Student 1 and Student 2: refer to Lab 1 for access instruc ons to Remote Labs if you are not currently logged into the remote labs environment.
Task 2: Test the CUCM Self Care Portal Login In this task, you will log in to the Self Care Portal on the CUCM Publisher. The Cisco Unified IM and Presence server has been preconfigured in our lab environment. We are using this step to test and ensure that authen ca on to our LDAP server is working properly which is required for the EDI Integra on with the Cisco Jabber client. Student 1 and Student 2: open a new browser tab and browse to h ps://cucmpub-hq.globalknowledge.com/ucmuser. Student 1: ensure you can log into the Self Care Portal by entering the username rblythe and password Ci5co123!.
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Student 1: in the upper right hand corner of the screen, click the drop-down beside the rblythe username. Click Sign Out.
Student 2: ensure you can log into the Self Care Portal by entering the username lulrich and password Ci5co123!.
Student 2: in the upper right hand corner of the screen, click the drop-down beside the lulrich 27/11/2017 13:49
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username. Click Sign Out.
Note: A er a successful login to the Self Care Portal, you have successfully tested the CUCM Authen ca on against the LDAP server which is required by Cisco Jabber. This authen ca on method is some mes referred to as UDS, or User Data Service. Note: If you cannot authen cate to this page, no fy your instructor!
Task 3: Log In to Cisco Jabber for Windows and Test Desk Phone Control Mode In this task, you will verify DNS Resolu on for the IMP Servers and log in to the Cisco Jabber for Windows clients. Addi onally, you will verify several client se ngs. You will also examine the Instant Messaging and Desk Phone Control mode of Cisco Jabber. Student 1 and Student 2: on your desktops, click the Start bu on and type ncpa.cpl.
Student 1 and Student 2: right click Pod Internal NIC and select Proper es.
Student 1 and Student 2: select Internet Control Protocol Version 4 (TCPIPv4) and click Proper es.
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Student 1 and Student 2: verify that the Use the following DNS server address is selected as well as the Preferred DNS Server is set to 10.1.1.254.
Student 1 and Student 2: click the Advanced bu on.
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Student 1 and Student 2: click the DNS tab.
Student 1 and Student 2: verify that Append These DNS Suffixes (in order): is selected and globalknowledge.com is the only domain in the list.
Student 1 and Student 2 (op onal, if required): if globalknowledge.com is not listed in the Append these DNS suffixes (in order) box, click Add. 27/11/2017 13:49
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Student 1 and Student 2 (op onal, if required): ensure that globalknowledge.com is the only DNS suffix listed in the Append these DNS suffixes (in order) box. Also ensure that the Use this connec on′s DNS suffix in DNS registra on is checked.
Student 1 and Student 2: click OK two mes, followed by Close.
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Note: If you have any other se ngs than what has been listed above, no fy your instructor immediately. Student 1 and Student 2: from your student desktops, double click the CMD prompt shortcut to open the MS DOS prompt.
Student 1 and Student 2: enter the command ipconfig /flushdns. This will remove any previously entered DNS entries from the computers DNS cache.
Student 1 and Student 2: type nslookup and press Enter.
Student 1 and Student 2: type set type=all and press Enter.
Student 1 and Student 2: type _cisco-uds._tcp.globalknowledge.com and press Enter.
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Student 1 and Student 2: you should have two records returned, as seen below. In the green callout bubbles below, Student 1 verify the first DNS SRV record. Student 2, verify the second DNS SRV record. The exact order in which the records are presented may vary depending on how many mes this command is executed, this is known as DNS SRV Round Robin and is done automa cally when both records have the same priority.
Note: If the service records are missing, your jabber clients will not be able to use Service Discovery. Ensure that both SRV records are returned. No fy your instructor if these SRV records are not present. Pro Tip: Adding the DNS SRV records in with the same weight and priority creates a DNS Round Robin effect. If you perform the nslookup command mul ple mes, you will no ce the DNS records being presented alternate, thus the round robin. Pro Tip: While a Cisco Jabber Client is on the LAN/WAN, it will resolve DNS using the SRV records entered in this lab, i.e. it will resolve SRV records for _cisco-uds._tcp.globalknowledge.com, however, when the Cisco Jabber client roams outside of the environment (mobile users), then you can add a Cisco Expressway series appliance (Expressway C and E) which allow VPN-less connec vity to external Jabber Clients. This is covered in depth in the CIPTV2 course. The Jabber clients on the outside world would then resolve _collab-edge._tls.globalknowledge.com as the DNS SRV record which would point the Jabber Client to the Expressway E outside Public IP address. In addi on, if you have enabled a WebEx account for your business, it is highly likely WebEx has enabled a third connec on op on for Cisco Jabber on your behalf. If your WebEx Account is enabled for IM&P (Cloud Based Jabber) the Jabber client will issue an HTTP query to a CAS URL for the Cisco WebEx Messenger service. This can be problema c in many installa ons, especially with Cisco Expressway and it is recommended to contact WebEx and have them disable this feature. Student 1 and Student 2: type exit two mes to close the MS DOS prompt. Student 1 and Student 2: on your respec ve desktops, double click the Cisco Jabber for Windows icon.
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Student 1 and Student 2: ensure that no previous se ngs are cached in the client by clicking the Gear located in the upper right hand corner of the Cisco Jabber client. Choose File > Reset Cisco Jabber. Accept any warning messages which are presented.
Note: If the Reset Cisco Jabber is greyed out, it means there is no previously cached informa on. In the next lab, you will configure the Cisco Jabber user accounts in CUCM and actually perform a login for Cisco Jabber. Student 1 and Student 2: using the table below, enter the email addresses of both users into the client and click Con nue. Accept any cer ficate warning messages presented.
Student Desktop
Jabber Login Value
Student 1 (Student 1 desktop)
[email protected]
Student 2 (Student 2 desktop)
[email protected]
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Note: Cisco Jabber clients will look up DNS Service or SRV records in a very specific order once you have entered a username@domain format and click Con nue. The first record that a Cisco Jabber client will try to locate is the _cisco-uds SRV record. Next, it will find the __collab-edge SRV record. Finally, for legacy clients (pre 9.x), it will look up _cup-login SRV record. Pro Tip: If DNS is properly working and has returned either a _cup-login or _cisco-uds DNS SRV record to the Jabber Client, you will no ce in the next step that the @domain name is stripped off of the user login; this means the Jabber client was able to resolve the SRV record and will contact the Cisco CUCM Server listed as the _cisco-uds SRV record. If you s ll see the FQDN with the @ domain name, Houston you have a problem! Student 1 and Student 2: if the DNS SRV record lookup was successful, you will be presented with a Username and Password box in the Cisco Jabber client. Using the table below, enter the username and password. Next, click Sign In.
Student Desktop
Jabber Login Value Jabber Login Password
Student 1 (Student 1 desktop)
rblythe
Ci5co123!
Student 2 (Student 2 desktop)
lulrich
Ci5co123!
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Student 1 and Student 2: click Accept to any Cer ficate Verifica on pop-up windows. Since you have not applied Root CA Trusted Cer ficates to the IM&P, Unity Connec on, and CUCM Servers, you will be prompted to accept the self-signed cer ficates, possibly several mes.
Note: The Global Knowledge CIPTV2 course covers Cisco Expressway C/E Deployment with IM&P as well as Cer ficate installa on for Cisco Jabber clients. Student 1 and Student 2: a feature of Cisco Jabber for Windows is loca ons based tracking. You will be presented with a Loca on Update pop-up; click Add to my loca ons.
Student 1 and Student 2: click Create new loca on name.
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Student 1 and Student 2: using the table below, enter a new loca on. Once you have entered all required values, click Create.
Loca on Se ng
Loca on Value
Share this loca on
checked
Name
Remote Labs
Street
9000 Regency Parkway
City
Cary
State
NC
Zip Code
27518
Country
USA
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Student 1 and Student 2: one of the more annoying things about Cisco Jabber and our lab solu on is that the Cisco Jabber for Windows client will hide itself or minimize automa cally and the quick start ribbon for Cisco Jabber will hide behind the Citrix Receiver ribbon, both of which are located at the top center of your screen. In order to fix this, you will expose the Cisco Jabber for Windows ribbon drop-down and move it over to the right hand side of your desktops. Student 1 and Student 2: hover over the white Cisco Jabber ribbon located in the top of the screen un l the ribbon is exposed. See the screenshots below:
Student 1 and Student 2: once the ribbon is exposed, drag the ribbon to the upper right hand side of the screen, as seen below. This will move the Jabber Ribbon away from the Citrix Receiver Ribbon which can be problema c!
Student 1 and Student 2: click the Cisco Jabber icon located on the right hand side of the ribbon. This will open Cisco Jabber any me the program may be minimized in the system tray. This bu on is referred to as the Hub window.
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Student 1 and Student 2: double click your respec ve buddy entry. This will open the IM chat window. Feel free to chat with your lab partner.
Student 1 and Student 2: you will no ce a padlock in the lower le hand corner of the Jabber IM and Chat window. This padlock indicates that by default your Instant Messages are encrypted back to the IM&P Server. If you hover over top of the padlock, you will see a message sta ng you are Secure to server.
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Note: The encryp on is ONLY for clients on the LAN/WAN, any Business to Business communica on traversing the Expressway C/E would be unencrypted by default. Student 1 and Student 2: you will no ce a series of icons located near the lower right hand corner of the Jabber IM and Chat window. These icons allow you to send a screenshot or file to someone you are cha ng with. In addi on, you can use Emo cons, as well as change the font used when communica ng. Spend a few minutes examining the various features as seen below:
Note: Feel free to send your partner a few angry faces as the week proceeds, we find that that tends to loosen the mood in class. In addi on, the file share feature in Cisco Jabber for Windows tends to work best with smaller sized files, anything over 1MB in size is best sent via email or shared storage such as Dropbox, or perhaps Microso OneDrive. Student 1 and Student 2: close the IM and Chat window by clicking the X located in the upper right hand corner.
Student 1: you need to ensure that Cisco Jabber for Windows is controlling or paired with your desk
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phone or Cisco IP Communicator (CIPC), this mode of opera on is referred to as Desk Phone Control. Ensure that you have Cisco IP Communicator up and registered on your desktop and logged in as Randy Blythe (extension 11001 should be displayed) as seen below:
Student 1: in the lower le hand corner of the Cisco Jabber client, click the phone icon. Ensure there is a checkmark beside Use my phone for calls.
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Student 1: in the Jabber search box, enter 11002 for the extension and click the green call icon. This will ini ate a call to Student 2 using your CIPC so phone.
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Student 1: wait for Student 2 to answer. You will see a call dialog window open. Leave the call up while you explore several of the Call Dialog op ons inside Cisco Jabber. No fy Student 2 to leave the call up while you explore the features.
Student 1: click the red phone icon to close the call to Student 2. This will also close the call dialog window.
Student 2: you need to ensure that Cisco Jabber for Windows is controlling or paired with your desk phone or Cisco IP Communicator (CIPC). This mode of opera on is referred to as Desk Phone Control. Ensure that you have Cisco IP Communicator up and registered on your desktop and logged in as Lars Ulrich (extension 11002 should be displayed) as seen below:
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Student 2: in the lower le hand corner of the Cisco Jabber client, click the phone icon. Ensure there is a checkmark beside Use my phone for calls.
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Student 2: in the Jabber search box, enter 11001 for the extension and click the green call icon. This will ini ate a call to Student 1 using your CIPC so phone.
Student 2: wait for Student 1 to answer. You will see a call dialog window open. Leave the call up while you explore several of the Call Dialog op ons inside Cisco Jabber. No fy Student 1 to leave the call up while you explore the features.
Student 2: click the red phone icon to close the call to Student 2. This will also close the call dialog window.
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Student 1 and Student 2: in the lower le hand corner of the Cisco Jabber client, click the down arrow beside the desk phone. You should have an op on of so phone available as well. Click the icon for Use my computer for calls.
Note: We are only showing the Jabber Client for Student 1 above. Student 2 will have similar op ons but will be logged in as Lars Ulrich. For the remainder of this sec on, we will be using screenshots from Student 1 only.
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Student 1 and Student 2: a er 2 - 3 seconds, the Jabber Client will update. The lower le hand corner will display a so phone icon. Pat yourself on the back, you are now running Cisco Jabber as a standalone so client. Whenever a call is made from Cisco Jabber, it is NOT relying on the underlying associated desk phone.
Student 1 and Student 2: click the gear icon > Help > Show Connec on Status.
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Student 1 and Student 2: the Connec on Status window is an excellent troubleshoo ng technique for IT helpdesks. It shows you exactly how the Cisco Jabber client is communica ng with all the underlying servers such as CUCM, CUCx, IM&P, and LDAP. At this point, you should have a green check mark beside the So phone and it should be registered via SIP to the cucm-pubhq.globalknowledge.com CUCM server. You will also see the CSF Device as well as the CCMCIP profile.
Student 1 and Student 2: scroll down the Connec on Status page. Verify that you have a green check mark beside the Presence server. You will note that you are connected to the imp-pubhq.globalknowledge.com server using XMPP and port 5222.
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Note: Do NOT be concerned if you do not have green checkmarks beside every category and service; you have not completed the configura on yet on all services for Cisco Jabber, more specifically, Voicemail and Directory services. Student 1: in the Jabber search box, enter 11002 for the extension and click the green call icon. This will ini ate a call to Student 2 using your CIPC so phone.
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Student 1: click the red phone icon to close the call to Student 2. This will also close the call dialog window.
Student 2: in the Jabber search box, enter 11001 for the extension and click the green call icon. This will ini ate a call to Student 1 using your CIPC so phone.
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Student 2: wait for Student 1 to answer. You will see a call dialog window open. Leave the call up and make small talk with Student 1.
Student 2: click the red phone icon to close the call to Student 2. This will also close the call dialog window.
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Student 1 and Student 2: examine the op ons available for IM and Presence status (referred to as Presence Status) by clicking the drop-down beside the green status light indicator on the Cisco Jabber Client. Set your status to red for busy.
Student 1 and Student 2: click on the words Do Not Disturb and change your busy descrip on to “I am in class bug off!”
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Student 1 and Student 2: you will no ce that your status is presented to your counterpart. In the Global Knowledge Employees group you will see your lab partner; their status will now be set to “I am in class bug off! @Remote Labs,” therefore showing you status informa on, a custom message, and geoloca on informa on.
Student 1 and Student 2: clear your status back to Available. Remove your custom message. Click the drop-down beside the red status light indicator on the Cisco Jabber Client. Set your status to green for available.
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Note: Feel free to use Jabber as a means of communica on with your partner throughout this course. We added this lab to show you the power of adding Cisco Jabber to a Unified Communica ons Solu on as well as to give you some tools to be er communicate with your partner in our labs.
Lab Complete
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