EXPERIENCE
Pascale Vernieuwe 19 rue Louis Bénard 62200 Boulogne-sur-Mer France
Tel: + 33/ 391 90 44 41 Mobile: + 33/ 607 09 11 37
[email protected]
2009
LD Lines, Boulogne-sur-Mer Administrative Manager Establishment of a ferry service between Boulogne-sur-Mer and Dover Staff recruitment, training & organization of Boulogne operation 2004 - 2008
SUMMARY PROFILE Highly motivated, with ambition and considerable experience in port management and vessel operational issues. A trustworthy, dedicated and well respected general manager with specific expertise in:
Standards definition, monitoring and continuous improvement Human resource training, employee development & motivational skills In depth knowledge of French employment law Quality customer service and client relations Fluent in the English language
SpeedFerries, Boulogne-sur-Mer General Manager France & Customer Services Manager Set-up and organisation of a French company to introduce a ferry service between Boulogne-sur-Mer and Dover General management of the company in France Responsibility for Public Relations Reporting directly to the Chief Executive
2000 - 2003
Hoverspeed, ferry company, Calais, Boulogne & Dieppe Port Relations Manager Operational management of Calais, Boulogne & Dieppe Reporting directly to the Chief Executive
1999 - 2000
Leclerc Hypermarket, Boulogne-sur-Mer Human Resources Manager Human Resources management and day to day personnel administration Advisor to line managers on employment law & working practices
1981 - 1999 1998 - 1999
EDUCATION Baccalauréat G1 (Administration)
Professional Training
Human Resources Management course 1992 ENOES – Paris Employment law / Social benefits course 1993 IGS – Paris Employment law / Social benefits course 1996 IGS – Paris Employment law / Social benefits, training in current legislation, changes in benefit structure, working hours etc 1999 to date – Fidal/Octis Lille
Sally Line Group Sally Direct, Oostende General Manager Reporting directly to the Chief Executive Responsible for start-up of a passenger ferry service Setting up of Belgian shore-side operation, marketing & sales Liaison with Port Authorities & Belgian Government bodies Staff recruitment, setting of terms, standards, training & development
1997 - 1998
Holyman Sally Limited, Dunkerque Deputy General Manager Deputy General Manager with operational and personnel responsibilities Significant cost savings achieved through budget control Successful negations with two unions
1987 - 1997
INTERESTS Involvement in local associations Keep fit & country dance
Sally Line, Dunkerque Crew Personnel & Deputy General Manager Management of 300 customer service personnel Preparation and monitoring of salary budgets Advisor on legal obligations & corporate restructuring Management of redundancy procedures
1981 - 1987 Sally Line, Dunkerque Receptionist, Secretarial & Payroll Manager duties
