Arnaud PREVEL Années 15, Rue de1998-2000 Bordeaux 1060 Brussels, Belgium +32 477 300 271
Operations Support System Engineer
[email protected]
Single, 26 years old French nationality
Key Skills
Employment From January 2004
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CMDB Expert: design, deployment and integration: Belgian Ministry Of Finance, European Commission, Eurocontrol.
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Strong programming/scripting ability: participated in numerous projects as software developer
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Highly skilled with the Oracle Database Environment: Installation, administration (Level 1), SQL, PL/SQL
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As OSS Engineer: strong experience with software integration problematic (WSDL, SOAP, XML, API)
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Ability to work in business critical environments and support customer services: Air Traffic Management, NOC
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Teamwork: excellent relationship and listening skills. Strong experience of international environments and collaboration with foreign teams
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Willingness to learn and ability to question myself each time I begin a new project
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Motivation to work in a stimulating environment and discover a new culture
DIMENSION DATA Belgium, OSS Engineer: • CMDB Deployment o Analyzing and deploying CMDB in line with ITIL processes (Visionael NRM, N(i)²) o Designing CMDB data model (Configuration Items, Relations) o Defining data import and discovery strategy (EMC Discovery Manager, SNMP, scripting, etc) o Customising CMDB features through API o Integrating reporting capabilities (Crystal Reports, Jasper Reports) o Documenting processes and procedures •
Application Development o Designing SNMP discovery solutions providing “live” network data and delivering results through web portals o Customizing and enhancing a J2EE web portal for Telecom Services ordering at the European Commission o Gaining expertise in database design, SQL and PL/SQL o Implementing .NET (C#) applications (Web Service, Windows Service) so as to automate the user management in Active Directory and control the network accesses
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Reporting o Deploying Crystal Reports Server XI and creating reports enabling consolidation of data from critical network resources and services at the European Commission o Creating ASP.NET reporting portals interacting with Oracle database
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Customer Service and System Administration o Providing support services to customers within the timeframe defined in the SLA o Automating deployment of Red Hat Linux Enterprise Servers o Ensuring health of critical services: delivering H24/7 support to Eurocontrol (shift team) o Real-Time monitoring and proactive fault-management
Années 1998-2000 June – November 2003
DIMENSION DATA Luxemburg, Trainee: • Customising a Network Resource Management solution: writing views, PL/SQL functions, procedures and triggers • Writing PERL scripts for network monitoring purpose • Designing a Visual Basic application for the European Commission that activates switch ports through SNMP and documents connections in a CMDB. All changes are then stored and reported according to the ITIL requirements o Success story: this software reduces the workload of the NOC team. The design of this application offers the opportunity to delegate tasks to people without any specific networking knowledge.
Education 2002 – 2003
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CREPUQ Exchange program within the Computer Engineering Department of the LAVAL University in Québec, Canada. Involved in multiple Team projects: o Multimedia and web site management o Neural Networks and fuzzy logic o Artificial Intelligence and Expert Systems design o Computer vision
2000 - 2002
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Master of Science - Computer Science and Information Technology, Fiveyear Engineering degree in Information Systems Architecture at the INSA (Institut National des Sciences Appliquées) in Rouen, France. Gained solid foundation of knowledge on the information system layers: o Data acquisition (sensors) o Transfer (networks, telecommunications) o Storage (database) o Processing (statistics, data mining) o Presentation (web sites, software) o Application (computer-aided decision making)
1998 - 2000
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First cycle of Engineering school INSA, a french “grande école”. The 1st Cycle provides students with the multi-disciplinary base of scientific and technical knowledge needed for engineering studies. Students receive guidance and develop their preferences and aptitudes, to be able to choose the Engineering Department (2nd Cycle) which suits them best
June 1998
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BAC S (French Secondary School diploma in mathematics and technology, equivalent to A level in Mathematics). Passed with distinction
Other skills and Qualifications Computer Skills • Languages: Java, C#, VB.NET, VB6, ASP.NET, Perl, PHP, JSP, JavaScript, Awk, Shell, SQL, PL/SQL • Database: Oracle, Sybase, MySql, PosgreSQL, Access • Web Servers: Apache, IIS • Application Server: JBoss • Operating Systems: Solaris, Linux, Windows Server 2003, XP • Software: Eclipse, Visual Studio .NET, Crystal Reports, Jasper Reports, VitalQIP, Dreamweaver, Flash, Photoshop, Office, Visio Languages • French: Mother tongue • English: Reading, Writing: very good - Verbal: good (TOEIC: 815)
References Referees available on request
Personal Interests • • •
Foreign travels (Europe, Canada, USA) Volunteer of WWF Belgium: educating people to environmental concerns Movie soundtracks and their great composers (Howard Shore, Hans Zimmer, Danny Elfman…)
