Email: [email protected]

Olivier Gressé 1, rue du vignoble 68790-Morschwiller le Bas France

Mobile: +41 79 570 27 09 Nationality: French

Senior Manager 18 years experience in people and project management

Summary After graduating with a Master’s Degree in Engineering, I started working in IT in 1994. Since then, I certified on different topics: Microsoft MCSE, ITIL, PMI/PMP. My areas of responsibility ranged from engineer, team leader, consultant, senior architect, Global Project Manager and Department Manager; from proposing and developing architectures, to leading, building, motivating and developing my team members for outstanding results, while optimizing costs and resources through practical change management/process improvements in complex business environments. Multifunctional and multilingual manager with strong leadership experience, strategic and consultative approach developed mainly in large global matrix organizations in international business and multicultural environments across countries, Geo's. I lead groups of people from individual teams to functional operations departments. I bring wealth of expertise in people management, performance management, coaching and employee personal development. Until 2008 I was working for a worldwide well-known pharmaceutical company where I had to deal with SOX/GxP/FDA regulations, cutting edge Microsoft backoffice concepts and projects. Currently: Manager driving 2 IT departments and involving 3 Global Delivery Centers for multiple customers with high expectations, very short timeframe and top management attention projects. Objective: Working in an international environment as Senior Manager.

Key Skills Personal: • Customer-oriented focus striving to fulfill customer’s needs • Enthusiastic, result oriented with a ‘Can Do’ and proactive attitude, even in urgency • Building relationships and trust at all levels • Communicating powerfully, making complex information digestible, seeing the global 'End to End' picture • Used to working in multinational, multicultural, multi-lingual big international companies • Curious and eager to learn to share my knowhow, experience and skills Management: • Structuring and prioritizing skills/resources • Directing and motivating people of all nationalities to achieve results and be innovative • Committed to employee development (coaching + mentoring) and rotation • Managing at different levels: employees, experts, stakeholders, peers, customers… • Efficient in cost optimization, IT consolidation and simplification • Anticipating and adapting to changing environments and cultures • Ensuring compliance to regulated accounts constraints • Driving various Providers and Delivery Centers Technical: • IT Architecture and Project Management • Microsoft and vmware based infrastructures • Infrastructure deployment automation • Technical insight and in-depth IT knowledge to manage and coordinate technical experts Olivier Gressé, English CV, January 2015

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Work Experience Major Worldwide IT Company: IBM Basel, Switzerland January 2010 –today: Mgr AWB Wintel Eng.+Mgr AHS eMail & Collaboration Responsibilities: • Deliver according to financial targets and strictly manage costs • Actively collaborate with Delivery Center’s and vendor partners • Facilitate the resources in the DC as part of my team, involve the Delivery Center’s managers • Deliver according to processes, risk management & compliance standards and stay audit ready at all times • Drive productivity, efficiency & standardization • Set clear performance goals, listen to my employees and provide straightforward feedback in a respectful way • Focus on employee climate, people development, organizational skills and capabilities • Identify critical skills and gaps and define adequate actions at the lowest cost • Support local and global initiatives to optimize resources & capacity management • Optimize our cost of resource through optimum mix of vendors, SubCons and regulars • Coach other services to go in the full vendorization direction • Responsible and accountable for the services delivered by my departments, their metrics, the satisfaction of our customers • Assumed global role in managing global teams X-Geo and countries in a matrix organization Achievements: • Continued improvement in SLA and Customer Satisfaction • Provided global standards and infrastructure in a FDA qualified manner • ‘Passed’ the 3 audits we had and all the quarterly financial reviews • Achieve >7% savings on resources by transforming the delivery model (vendorization) • Achieve >5% savings YoY when renewing a service contract • >83% employee satisfaction in my teams; very low attrition (1 in 4years); support employee development, certification and promotion (1 manager, 4 architects, 1SDM, 4 ‘Sr level’ certification, 3 TL empowered as Functional Leaders); support rotation (between teams and projects in the matrix based organization) July 2008 –December 2009: Adv. Project Manager Responsibilities: Contribute to a smooth transition of the customer wintel infrastructure to our company while ensuring the required level of operations. Achievements: • Ensure the proper technical know-how transfer of the architecture and concepts to our company • Create and develop new ways to automate the standard wintel build used by the customer (virtualization based on vmware) • Actively collaborate with Delivery Center’s to bring them operationally up-to-speed • Facilitate the resources in the DC as part of our team and establish a regular communication with the technicians and managers in the Delivery Center • Raise awareness and transfer the ways our customer’s is managing

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Major Swiss Pharmaceutical Company: NOVARTIS Basel, Switzerland October 2006 –June 2008: Global Project Manager in the Global IT Infrastructure Project Office Responsibilities: Deliver the highest quality planning and coordinating for the Top 10 IT projects following corporate and industry standard methodology. Achievements: • Support with Program or Project Managers recruitment • Key contributor of the Global Project Office development and Manager deputy • Project Managers mentoring and counseling • Leading a global integration project as part of a company acquisition process (Top Management priority, US$ 2 million budget, > 4100 end-user machines (EU and US)). The Management recognized the project success and team members contribution October 2001 –October 2006: Senior System Architect Responsibilities: Definition, optimization, standardization and promotion of the IT architecture on a global basis within the global directory and server environment infrastructure used worldwide. Achievements: • Ensure viable global IT strategy and standards (integration, infrastructure, data, application, and business process) which meet the ongoing and future needs regarding the standardized server software and hardware environment (Active Directory concepts, monitoring, WINS infrastructure…) • Provide high-level expertise, support and consultation to the regions, countries, and IT management (new infrastructure deployment). • Project Management - Service Management: from HW and SW vendors, people (internal and external employees) to budget and quality in an international / multicultural environment • Operational activities: Define technical and quality processes related to server security fixes and patch management, packaging, testing and deployment (incl. deployment monitoring) for 6 000 servers (in 240 locations worldwide) • Expertise transfer and strategic support: Organize and conduct workshops, provide ‘train-the-trainer’ material to promote the defined global management procedures within regions and countries. • 2004: “Global Excellence IT Award”

Major Swiss IT Company: SYSTOR Basel, Switzerland January 1999 – September 2001: Consulting for many customers (FIFA, MigrosBank, COLT…) • Auditing and analyzing of the existing infrastructure. Envision improvements, build up solutions, write the corresponding offerings and present it to the customer. • Rollout of the agreed solution, scripting (directory structure, permission settings), tests and performance optimization in the respect of costs and deadlines • Document projects (FS and DS, migration plans, administrators and users manuals, reports, and presentations)… April 1998 – December 1999 : Outsourcing in at the UBS Bank Development of a process to migrate and automatically install Windows NT Server 4.0: • Studies, concepts, specifications, development, tests, support and documentation… • Configuration and administration of Windows servers • Documentation, presentation and reports for the customer

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SSII: LAFI Strasbourg, France October 1996 till March 1998: Project /Agency Technical Manager • Technical support for the sales force and the customers • Recruitment and management of the technical teams (hiring, management and operations) • Project management in close collaboration with the sales force and the customers • Relationship management with hardware and software suppliers • Study, development, rollout, test of global solutions September 1994 till September 1996 : Outsourcing as Network Administrator by “Electricité De France” • Migration from OS/2 LAN Manager to Windows NT • Security management of OS/2 LAN Manager, Windows and Novell networks • Preventive and corrective maintenance of servers, workstations, printers and software • Customer support by phone and on site

Military: Electronic War Commandment Center Landau, Germany August 1993 till May 1994 : Network and Security Administrator • Security management, maintenance and administration of OS/2 LAN Manager networks • Technical user support (by phone and on site)

Polytechnic Research Institute Mulhouse, France February 1993 till July 1993 • Research on dynamic analysis of circular saws for my ‘fifth year of university’ studies.

Volunteering Experience Projeto Resgate Joinville, Brasil Octobre2013 (4 weeks): Corporate Service Corps, Team Brazil 15 Association providing kids from the favela in Joinville the possibility to get access to the best schools, coaching the kids, supporting and helping them to envision their future outside poverty and violence. Responsibilities: In 4 weeks, provide Projeto Resgate with an open-source cloud-based customizable database system to support the organization in tracking and managing the performance and needs of its students. Achievements: Analysis of the current solution, refining and structuring the requirements, seeking and finding a local IT partner, defining the high-level design of the solution, handing over to the partner. In June 2014, we learned from our sponsor our contribution was fruitful as a technical solution is now in place (supporting 280 children) and future enhancements are already planned.

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Education Management • 2014: Lean Six Sigma (starting the curriculum) • 2012-2013: various training (communication, crisis management, organization …) • 2011: Basic Blue for New Leaders (BBNL) • 2010: LEADPRO • 2008: From Conflict to Cooperation • 2007: Targeted Selection –HR training • 2007: Leadership and Conflict Management • 2006: Presentation and Communication Effectiveness • 2005: Certified ITIL Foundation in IT Service Management Project Management • 2007: Leading Global Projects – by Thunderbird Corporate Learning • 2007: ICE Methodology Trainer • 2005: GxP training • Certified by George Washington University with PMI/PMP o 2004: Negotiation Skills o 2004: Resource Management o 2003: Risk Management o 2001: Project Management Fundamentals Microsoft Certified: MCSE and MCP+I (obtained in 2000) Fifth year of university studies (French D.E.A.) October 1993 Polytechnic Research Institute – 68-Mulhouse – France Master’s Degree in Engineering (MS E.E. equivalent in IT and Automation) September 1990 till July 1993 “École Supérieure des Sciences Appliquées pour l’Ingénieur de Mulhouse” – France Higher Education (Mathematics, Physics and Technology) September 1987 till July 1990 “Lycée Franklin Roosevelt” – 51-Reims – France

Data Processing Operating Systems • vmware ESX 3 and 4 • Windows Server 2012/2008/2003/2000/NT • Windows 7/XP Software • MS Office, MS Project, MS Visio • Microsoft Operations Manager (MOM) • MS Exchange et MS Outlook • Miscellaneous utilities: automation, optimization, security, anti-virus, etc

Languages • • •

French: mother tongue English: Negotiation level (spoken / read / written) German: Upper-Intermediate (spoken / read)

Others • •

Sports: scuba diving ( CMAS Instructor, Advanced Nitrox Instructor, Scuba Rescue Instructor, Advanced Trimix Diver), ski, badminton, volley-ball Travels and cultures: USA, Brazil, Argentina, Mexico, Singapore, England, Egypt, exYugoslavia, Greece, Italy, Hungary…

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