CUCIMOC
Lab Guide Overview This guide presents the instructions and other information concerning the lab activities for this course.
Outline This guide includes these activities:
Lab 1-1: Configuring Cisco Unified Communications Manager and OCS/AD Server for IP Phone and MOC Registration
Lab 2-1: Deploying CUCiMOC with Batch Files
Lab 2-2: Deploying CUCiMOC with Group Policies
Lab 3-1: Configuring CUCiMOC Dial Plan
Lab 4-1: Exploring CUCiMOC Features
© 2009 Cisco Systems, Inc.
Lab Guide
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Lab overview The figure illustrates the lab components: Lab Components and IP Addresses: Cisco Unified Communication Manager 7.0
MS ADS DNS, NTP
CUCM7
AD
OCS2007
Exchange2003
OCS
EXCH2K3
domain: lab-x.com x = pod number .11
.16
.26
.25 172.4x.1.0/24
.101
.102
172.4x.2.101
.1 PSTN
Cisco CIPC DN:2001 MS MOC
Cisco CIPC DN:2002 MS MOC +1 408 555 2XXX
2
Cisco CIPC DN:2003 MS MOC
Main_x
PSTN Phone 172.4x.5.101
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
Lab 1-1: Configuring Cisco Unified Communications Manager and OCS/AD Server for IP Phone and MOC Registration Complete this lab activity to practice what you learned in the related module.
Activity Objective In this activity, you will configure Cisco Unified Communications Manager 7.0 and OCS/AD Server for IP Phone and MOC registration. After completing this activity, you will be able to meet these objectives:
Configure Cisco Unified Communications Manager for IP Phone registration, LDAP synchronization and authentication, and PSTN connectivity
Configure Active Directory and OCS for MOC registration
Test internal and external IP Phone calls
Install and test Microsoft Office Communicator
Visual Objective The figure illustrates what you will accomplish in this activity. Lab Components and IP Addresses: Cisco Unified Communication Manager 7.0
MS ADS DNS, NTP
CUCM7
AD
OCS2007
Exchange2003
OCS
EXCH2K3
domain: lab-x.com x = pod number .11
.16
.26
.25 172.4x.1.0/24
.101
.102
172.4x.2.101
.1 PSTN
Cisco CIPC DN:2002 MS MOC
Cisco CIPC DN:2001 MS MOC
Cisco CIPC DN:2003 MS MOC
Main_x
+1 408 555 2XXX
PSTN Phone 172.4x.5.101
Required Resources These are the resources and equipment that are required to complete this activity:
Cisco Unified Communications Manager 7.0 (cucm.lab-x.com)
Microsoft Office Communications Server (ocs.lab-x.com)
Microsoft Active Directory (ad.lab-x.com)
© 2009 Cisco Systems, Inc.
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Microsoft Exchange Server (exch2k3.lab-x.com)
Cisco IP phones (Cisco IP Communicator) on Phone1, Phone2, and Phone3 PCs
Command List The tables describe the commands that are used in this activity. Cisco IOS MGCP Gateway Commands
4
Command
Description
enable
Enables you to enter privileged EXEC mode or any other security level that is set by a system administrator.
debug isdn q931
Display information about call setup and teardown of ISDN network connections (Layer 3) between the local router (user side) and the network.
configure terminal
Enters global configuration mode.
ccm-manager config
Specifies the TFTP server from which the MGCP gateway downloads Cisco Unified Communications Manager XML configuration files and to enable the download of the configuration.
ccm-manager config server
Configure the IP address or logical name of the TFTP server from which the XML configuration files are downloaded.
mgcp
Enables the MGCP application on the gateway.
show mgcp
Displays values for MGCP parameters.
show mgcp endpoint
Displays a list of all MGCP endpoints on an MGCP gateway.
show ccm-manager hosts
Displays the registration status of the MGCP gateway on its Cisco Unified Communications Managers.
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
Job Aids These job aids are available to help you complete the lab activity. Credentials for the Lab Devices Server
IP Address
Server User ID
Server PW
Appl. User ID
Appl. PW
CCMAdministrator
ccm70bc
Pod-x CUCM 7.0 Hostname: cucm
172.4x.1.11
CCMAdministrat or
ccm70bc
MS AD/DNS/ DHCP, NTP Hostname: ad
172.4x.1.16
Administrator
ccm70bc!
MS Exchange Server 2007 Hostname: exch2k3
172.4x.1.25
Administrator
ccm70bc!
MS OCS 2007 Hostname: ocs
172.4x.1.26
Administrator
ccm70bc!
Cisco IP Communicator
172.4x.1.101 DN 2001
Administrator
cisco
VNC
cisco
Cisco IP Communicator
172.4x.1.102 DN 2002
Administrator
cisco
VNC
cisco
Cisco IP Communicator
172.4x.2.101 DN 2003
Administrator
cisco
VNC
cisco
Bob Knight
bknight
ccm70bc!
Tom Briscoe
tbriscoe
ccm70bc!
Chris Young
cyoung
ccm70bc!
Steve Vizard
svizard
ccm70bc!
MGCP Gateway Information Domain Name
Main_x (x = pod number)
IP Address
172.4x.1.1
Login/enable Password
cisco
Module in Slot 0
VWIC2-1MFT-T1/E1
Port
0/0/0
© 2009 Cisco Systems, Inc.
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Task 1: Configure Microsoft Active Directory Integration for Cisco Unified Communications Manager In this task, you will create the web virtual directory for the staff pictures, create an AD organizational unit for the CUCiMOC users, and configure the Cisco Unified Communications Manager 7.0 to use LDAP database synchronization and authentication.
Activity Procedure Complete these steps:
6
Step 1
Open an RDP session to the Active Directory server (mstsc.exe to 172.4x.1.16).
Step 2
Login with domain admin credentials (Administrator/ccm70bc!) into the AD server.
Step 3
Create a directory C:\cucipics and copy all the contents of pictures folder from D:\CUCIMOC folder to this directory
Step 4
Go to Start > Administrative Tools and choose IIS Manager.
Step 5
Expand AD (local computer) > Web Sites. Right-click Default Web Site, choose New > Virtual Directory. Click Next
Step 6
Under Alias, enter cucipics, click Next.
Step 7
Browse to the C:\cucipics folder and click Next.
Step 8
Check the Read option, click Next, and click Finish.
Step 9
Go to Start > Run and start dsa.msc. This starts the Active Directory Users and Computers administration tool.
Step 10
In the left column, in the tree shown, expand the lab-x.com, where x represents your Lab Pod Number.
Step 11
Right-click lab-x.com, choose New > Organizational Unit. Create a new OU called cuciusers and click OK.
Step 12
Move user Bob Knight, Tom Briscoe, Chris Young, and Steve Vizard from Users container to the new cuciusers OU.
Step 13
Configure the following user’s phone numbers and web page : Bob Knight: Telephone number: +14085552001 (General tab) Web page: http://172.4x.1.16/cucipics/bob-knight.jpg Mobile number: +1404xxx4001 (Telephone Numbers tab, x = pod number except Pod1: xxx = 211) Remove 2001 from the IP Phone field (OCS doesn’t support non E.164 numbers). Tom Briscoe: Telephone number: +14085552002 Web page: http://172.4x.1.16/cucipics/tom-briscoe.jpg Mobile number: +1408xxx6666 (x = pod number except Pod1: xxx = 211) Remove 2002 from the IP Phone field Chris Young: Telephone number: +14085552003 Web page: http://172.4x.1.16/cucipics/chris-young.jpg Mobile number: +1312xxx6666 (x = pod number except Pod1: xxx = 211) Remove 2003 from the IP Phone field Steve Vizard: Telephone number: +14085552004
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
Web page: http://172.4x.1.16/cucipics/steve-vizard.jpg Remove 2004 from the IP Phone field Step 14
Exit the Active Directory Users and Computers tool.
Step 15
On your lab PC (or directly from your PC if you have a VPN connection to the lab), open Internet Explorer and navigate to your Cisco Unified Communications Manager Administration page: https://172.4x.1.11/ccmadmin, where x represents the Lab Pod number.
Step 16
Log in with the username CCMAdministrator and the password ccm70bc.
Step 17
Go to System > Server and click Find to list all servers of your cluster.
Step 18
Click cucm and change the Host Name/IP Address field from cucm to 172.4x.1.11 then click Save.
Step 19
From the Navigation panel, go to Cisco Unified Serviceability page (https://172.4x.1.11/ccmservice).
Step 20
In Cisco Unified Communications Manager Serviceability, navigate to Tools > Service Activation and select Set to Default.
Step 21
Activate the Cisco IP Voice Media Streaming and the Cisco DirSync services and click Save.
Step 22
Go back to Cisco Unified Communications Manager Administration, navigate to System > Cisco Unified CM. Configure Auto registration with Starting DN of 2001 and Ending DN of 2010 and click Save.
Step 23
Navigate to System > LDAP > LDAP System. Check the box Enable Synchronizing from LDAP Server. The server LDAP type is Microsoft Active Directory and the LDAP attribute for the user ID is sAMAccountName, click Save.
Step 24
Navigate to System > LDAP > LDAP Directory. Configure the LDAP directory name, by clicking Add New. A warning message will be displayed, click OK.
Step 25
Another warning message about userID will be displayed, click OK.
Step 26
For the LDAP Directory, enter the following parameters:
LDAP Configuration Name: TheLabAD
LDAP Manager Distinguished Name: cn=Administrator,cn=Users,dc=lab-x,dc=com
LDAP Password: ccm70bc!
LDAP User Search Base: ou=cuciusers,dc=lab-x,dc=com
Step 27
Perform a re-synchronization every 6 hours
Step 28
Map the user attributes Middle Name as middleName, Phone Number as telephoneNumber, Mail ID as mail.
Step 29
Enter the Host Name of the LDAP server: ad.lab-x.com and the port 389. Click Save.
Step 30
After the new LDAP Directory information is saved, click Perform Full Sync Now and click OK when popup window is displayed.
Step 31
To configure LDAP Authentication, navigate in Cisco Unified Communications Manager Administration to System > LDAP > LDAP Authentication.
Step 32
Enable the LDAP authentication by checking the Use LDAP Authentication for End Users check box, and make sure that the following parameters are entered:
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Step 33
LDAP Manager Distinguished Name: cn=Administrator,cn=Users,dc=lab-x,dc=com
LDAP Password: ccm70bc!
LDAP User Search Base: ou=cuciusers,dc=lab-x,dc=com
Host Name of the LDAP server: ad.lab-x.com and the port 389
Click Save.
Activity Verification You have completed this task when you attain these results:
8
When the LDAP synchronization has completed, navigate to User Management > End User and click Find. You should see four users obtained from the directory server: —
Bob Knight (bknight) DN +14085552001
—
Tom Briscoe (tbriscoe) DN +14085552002
—
Chris Young (cyoung) DN +14085552003
—
Steve Vizard (svizard) DN +14085552004
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
Task 2: Configure Cisco Unified Communications Manager Endpoints In this task, you will configure a default voice mail pilot number and profile, register CIPC phones to Cisco Unified Communications Manager, and associate the Cisco IP Communicator with the imported LDAP users.
Activity Procedure Complete these steps: Configure Voice Mail Profile Step 1 Go to Cisco Unified Communications Manager Administration, navigate to Voice Mail > Voice Mail Pilot. Click Add New. Step 2
Configure Voice Mail Pilot Number: 2100, and check Make this the default Voice Mail Pilot for the System. Click Save.
Step 3
Go to Voice Mail > Voice Mail Profile. Click Default.
Step 4
Configure Voice Mail Pilot: 2100/, and check Make this the default Voice Mail Profile for the System. Click Save.
Register Cisco IP Communicator with Cisco Unified Communications Manager Step 5 Using the Cisco Unified Communications Manager Serviceability, make sure that all necessary services (Cisco CallManager and Cisco TFTP service) are activated and running. Step 6
Open an RDP session to Phone1, Phone2, and Phone3 (run mstsc.exe to IP address 172.4x.1.101, 1.102, and 2.101)
Step 7
Launch Cisco IP Communicator on Phone1, Phone2, and Phone3 PCs and once they registered, make sure they have the following directory numbers assigned:
Phone1: 2001
Phone2: 2002
Phone3: 2003
You might have to configure TFTP Server to point to the Cisco Unified Communications Manager IP address. Note
If Audio Tuning Wizard popup window is displayed, click Skip.
Configure Device Association Step 8 In the Device Associations section, click Device Association. Step 9
Click Find and from the list select the Cisco IP Communicator:
Device with Line 2001 if configuring bknight
Device with Line 2002 if configuring tbriscoe
Device with Line 2003 if configuring cyoung
Step 10
Click Save Selected/Changes.
Step 11
From the Related Links menu, choose Back to User and click Go.
Step 12
In the Directory Number Associations section, set the Primary Extension to 2001 for bknight, 2002 for tbriscoe, or 2003 for cyoung.
© 2009 Cisco Systems, Inc.
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Step 13
Click Save.
Activity Verification You have completed this task when you attain these results:
10
Your end users have been associated with the Cisco IP Communicator lines.
You can make internal calls between the IP Phones
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
Task 3: Configure Cisco Unified Communications Manager for PSTN Connectivity In this task, you will configure MGCP Gateway and Route Pattern for PSTN connectivity.
Activity Procedure Complete these steps: Add an MGCP gateway in Cisco Unified Communications Manager Note
These steps are platform dependent. This lab guide is based on Cisco 2811 router platform with T1/E1 interfaces. You can use the show version, show diag or show inventory commands to see details about the actually used hardware in your lab environment.
Step 1
Telnet to the MGCP gateway Main_x (IP address 172.4x.1.1). The login password and enable secret is cisco. Type show diag or show inventory to see the gateway platform model and the voice interfaces part number and slot number.
Step 2
In Cisco Unified Communications Manager Administration, choose Device > Gateway and, on the new page shown, click the Add New button.
Step 3
Choose the gateway platform (e.g. Cisco 2811) that is used for Cisco IOS MGCP gateway Main_x (x is your pod number) from the Gateway Type drop-down list and click Next.
Step 4
Select from the Protocol drop-down list the protocol type MGCP and click Next.
Step 5
Enter the following parameters in the Gateway Configuration window, then click Save:
Note
Domain Name: Main_x
The name has to match the hostname of the router and is case sensitive.
Cisco Unified Communications Manager Group: Default
Module in Slot 0: NM-4VWIC-MBRD
Global ISDN Switchtype: 4ESS
Click Save
Add MGCP Endpoints by Selecting Modules and Voice Interface Cards Step 6 Select in the Configured Slots, VICs and Endpoints pane from the Subunit 0 in Slot 0, the module VWIC2-1MFT-T1E1-T1. Click Save. Step 7
Click the port icon 0/0/0 (far left endpoint with the question mark).
Step 8
Select in the next window from the Device Protocol drop-down list the Digital Access PRI value and click Next.
Step 9
Select in the Gateway Configuration page the following parameters:
© 2009 Cisco Systems, Inc.
Device Pool: Default
PRI Protocol Type: PRI 4ESS
Channel Selection Order: Top Down
Significant Digits: 4 Lab Guide
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Step 10
Save your changes and reset the gateway.
Configure the MGCP IOS Gateway to use the configuration server method Step 11 Telnet to the MGCP gateway Main_x (IP address 172.4x.1.1). The login password and enable secret is cisco. Step 12
Enter the global configuration mode with configure terminal and configure the following commands: ccm-manager config server 172.4x.1.11 ccm-manager config exit copy running-config startup-config The gateway will now pull its MGCP configuration from the Cisco Unified Communications Manager TFTP server.
Note
Step 13
Enter the show running-config command. You should see more than the two configured mgcp commands.
Verify that the MGCP gateway is registered in Cisco UC Manager: Step 14 Login to Cisco Unified Communications Manager administration GUI. Step 15
Navigate to Device > Gateway. Click Find.
Step 16
In the Gateways section, click See Endpoints and click Find.
Step 17
The status of the MGCP gateway’s endpoint should be Registered; the gateway’s IP address should be 172.4x.1.1.
Create a Route Pattern in Cisco Unified Communications Manager Step 18 Go to Call Routing > Route/Hunt > Route Pattern, and then click the Add New button. Step 19
In the Route Pattern Configuration window enter the following parameters:
Route Pattern: 9.@
Description: Route Pattern to PSTN
Numbering Plan: NANP
Gateway/Route List: S0/SU0/DS1-0@Main_x
Called Party Transformation, Discard Digits: PreDot
Step 20
Click Save. You are notified by a pop-up window that the authorization code will not be activated. Click OK.
Step 21
Then you are notified by another pop-up window that changes will reset the gateway. Click OK.
Activity Verification You have completed this task when you attain this result:
12
Open an RDP session to PSTN-Phone PC (mstsc.exe to 172.4x.5.101) and start Cisco IP Communicator.
Cisco IP Communicator should display PSTN PREFIX 9 or 0 (depending on the pod number) in the top right corner of its display.
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
Place an outbound call from one of your internal IP phones to a valid telephone number on the PSTN-Phone. Prepend an access code 9 to indicate that the call should be sent to the PSTN using the MGCP gateway Main_x. Use one of the numbers displayed on the PSTNPhone
At the PSTN-Phone accept the call. This call is sent through the Main_x PSTN gateway.
Place an inbound call from PSTN-Phone to the internal phone DID number 14085552001, 14085552002, or 14085552003. In this remote lab, you will need to prefix the call with 9 or 0 as displayed on the PSTN Phone display.
At the internal IP Phone accept the call. This call is received through the Main_x PSTN gateway.
© 2009 Cisco Systems, Inc.
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Task 4: Configure Microsoft OCS and AD Users for MOC Clients Add OCS user and configure user parameters, synchronize OCS address book with Active Directory data.
Activity Procedure Complete these steps: Caution
14
All the steps in this task can be performed from a single student PC only! Students working in a single pod must work together from a single lab PC Student1!
Step 1
Open an RDP session to the Microsoft OCS 2007 server (mstsc.exe to 172.4x.1.26).
Step 2
Login with domain admin credentials (Administrator/ccm70bc!) into the Microsoft OCS 2007 server.
Step 3
Start the Office Communications Server 2007 configuration tool by navigating to Start > Programs > Administrative Tools > Office Communication Server 2007.
Step 4
In the tree shown in the left column, expand the Enterprise Pools branch.
Step 5
Expand the pool01 branch and the Front Ends tab and click on the ocs.lab-x.com, where x represents your Lab Pod Number.
Step 6
In the right pane under the General Settings, all three core services should report “Running.”
Step 7
Exit the Office Communications Server 2007 configuration tool.
Step 8
From the Administrative Tools, open Internet Information Service (IIS) Manager.
Step 9
Open OCS > Web Sites.
Step 10
Right-click Default Web Site, choose Properties.
Step 11
Go to Directory Security tab and click Server Certificate.
Step 12
Click Next.
Step 13
Choose Assign an existing certificate and click Next.
Step 14
Select the only certificate shown, click Next until Finish.
Step 15
Exit IIS Manager.
Step 16
Go to Start > Run and start dsa.msc. This starts the Active Directory Users and Computers administration tool on the Microsoft OCS 2007 server.
Step 17
In the left column, in the tree shown, expand the lab-x.com, where x represents your Lab Pod Number.
Step 18
Under the lab-x.com, click on cuciusers organizational unit, where the users are placed. On the right pane, all four users will be shown.
Step 19
Right-click cuciusers OU and choose Enable users for Communications Server…
Step 20
Click Next in wizard introduction window.
Step 21
Verify that pool01.lab-x.com is selected in the Select Server or Pool, click Next. (Note: this host name will resolve to ocs.lab-x.com if you ping it)
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
Step 22
Under Specify Sign-in Name, choose Use the format @labx.com, click Next.
Step 23
Under Enable Operation Status, make sure that all four users are successfully configured for OCS. Click Finish to close the window.
Step 24
Exit the Active Directory Users and Computers tool.
Step 25
Still in the OCS server, launch a command prompt, cd to C:\Program Files\Microsoft Office Communications Server 2007\Server\Core and type “ABServer.exe – syncNow”. OCS Address Book service will attempt synchronization with Active Directory users database.
Step 26
Go to Administrative Tools > Event Viewer, choose Office Communications Server logs and verify that synchronization is successful.
Activity Verification You have completed this task when you attain these results:
You verified that the Microsoft OCS 2007 server is properly running and enabled your users for Microsoft OCS 2007.
© 2009 Cisco Systems, Inc.
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Task 5: Deployment of MOC Clients Join Phone PCs into the AD domain, install Outlook 2007 and Microsoft Office Communicator clients.
Activity Procedure Complete these steps: Prepare the Client PC (Windows XP VM with co-located CIPC) Step 1 Login to Phone1, Phone2, and Phone3 PCs as the Local Administrator. Step 2
Configure the TCP/IP setting on Phone1, Phone2, and Phone3 PCs to use the AD server (172.4x.1.16) as the DNS IP address. Note: Leave the IP address of the PC to be assigned by DHCP server.
Step 3
Change the Hostname of Phone PCs: IP: 172.4x.1.101 hostname = phone1 IP: 172.4x.1.102 hostname = phone2 IP: 172.4x.2.101 hostname = phone3
Step 4
Reboot Workstation (start Command Prompt and type: shutdown –r –f)
Step 5
Login after Reboot using Local Administrator account (administrator/cisco) and join the domain lab-x.com (use domain admin account: administrator/ccm70bc! to authenticate)
Step 6
Reboot Workstation
Step 7
Login with domain admin credentials (administrator/ccm70bc!) and go to Local Users and Groups from Control Panel > Administrative Tools > Computer Management. Make the following domain users member of Administrators and Remote Desktop Users group: Phone1 = domain user bknight Phone2 = domain user tbriscoe Phone3 = domain user cyoung
Step 8
Logoff admin and login with end-user (bknight = phone1, tbriscoe = phone2, cyoung = phone3)
Step 9
On each Phone PCs, install Microsoft Outlook 2007 client and Outlook patch from D:\CUCIMOC folder (skip the product registration and product update download).
Step 10
Launch and configure MS Outlook client to point to exch2k3.lab-x.com using the corresponding domain users. Send emails between the users to verify Exchange server connectivity.
Configure Microsoft Office Communicator Client Step 11 On each Phone PCs, install Microsoft Office Communicator 2007 client and Communicator patch from D:\CUCIMOC folder.
16
Step 12
On your Phone1/Phone2/Phone3 PC, start the Microsoft Office Communicator 2007.
Step 13
Once started, it automatically attempts to sign the user in. Click the orange Cancel Sign In button.
Step 14
Once you have stopped the attempts to sign the user in, in the menu (down arrow in the title bar), go to Tools > Options.
Step 15
Make sure that the Sign-In address is set to your user SIP address:
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
For Bob Knight it should be
[email protected]
For Tom Briscoe it should be
[email protected]
For Chris Young it should be
[email protected]
For Steve Vizard it should be
[email protected]
Where x represents your Lab Pod Number
Step 16
Click Advanced.
Step 17
In the new popup window, select Manual configuration and enter ocs.lab-x.com to both address fields.
Step 18
Make sure that TLS is chosen and click OK.
Step 19
Click OK to close the Options window.
Step 20
Sign in to the OCS 2007. Soon, a large green button should be displayed along with the state Available.
Step 21
Enter the other student user to the search field.
Step 22
Right click the yellow line highlighting the other student user name and go to Add to Contact List > All Contacts. The user will be added to the All Contacts pane.
Step 23
Wait until the user becomes available. Then double-click the user and exchange a few Instant Messages between different users to verify that IM is working.
Step 24
Click the Call icon and verify that you see the E.164 numbers of the users.
Activity Verification You have completed this task when you attain these results:
Microsoft Office Communicator 2007 shows presence information and you can exchange instant messages to the other users.
© 2009 Cisco Systems, Inc.
Lab Guide
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Lab 2-1: Deploying CUCiMOC with Batch Files Complete this lab activity to practice what you learned in the related module.
Activity Objective In this activity, you will enable the Cisco UC Manager 7.0 to support CSF device and perform the installation and configuration of Cisco UC integration™ for MOC using a batch file. After completing this activity, you will be able to meet these objectives:
Upload a COP file on Cisco UC Manager 7.0 to support Client Services Framework device
Create CSF Phones
Enable IM and Presence only on the MOC client
Install and Configure CUCiMOC with Batch File
Visual Objective The figure illustrates what you will accomplish in this activity. Lab Components and IP Addresses: Cisco Unified Communication Manager 7.0
MS ADS DNS, NTP
CUCM7
AD
OCS2007
Exchange2003
OCS
EXCH2K3
domain: lab-x.com x = pod number .11
.16
.26
.25 172.4x.1.0/24
.101
.102
172.4x.2.101
.1 PSTN
Cisco CIPC DN:2001 MS MOC
Cisco CIPC DN:2002 MS MOC
Cisco CIPC DN:2003 MS MOC
Main_x
+1 408 555 2XXX
PSTN Phone 172.4x.5.101
Required Resources These are the resources and equipment that are required to complete this activity:
Cisco Unified Communications Manager 7.0 (cucm.lab-x.com)
Microsoft Office Communications Server (ocs.lab-x.com)
Microsoft Active Directory (ad.lab-x.com)
Cisco IP Communicator and MOC client on Phone1, Phone2, and Phone3 PCs
Command List There are no commands used in this activity. 18
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
Job Aids These job aids are available to help you complete the lab activity. Credentials for the Lab Devices Server
IP Address
Server User ID
Server PW
Appl. User ID
Appl. PW
CCMAdministrator
ccm70bc
Pod-x CUCM 7.0 Hostname: cucm
172.4x.1.11
CCMAdministrat or
ccm70bc
MS AD/DNS/ DHCP, NTP Hostname: ad
172.4x.1.16
Administrator
ccm70bc!
MS Exchange Server 2007 Hostname: exch2k3
172.4x.1.25
Administrator
ccm70bc!
MS OCS 2007 Hostname: ocs
172.4x.1.26
Administrator
ccm70bc!
Cisco IP Communicator
172.4x.1.101 DN 2001
Administrator
cisco
VNC
cisco
Cisco IP Communicator
172.4x.1.102 DN 2002
Administrator
cisco
VNC
cisco
Cisco IP Communicator
172.4x.2.101 DN 2003
Administrator
cisco
VNC
cisco
Bob Knight
bknight
ccm70bc!
Tom Briscoe
tbriscoe
ccm70bc!
Chris Young
cyoung
ccm70bc!
Steve Vizard
svizard
ccm70bc!
© 2009 Cisco Systems, Inc.
Lab Guide
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Task 1: Configure User Group Settings and Uploading COP file to Cisco Unified Communications Manager 7.0 In this task, you will put the CUCiMOC users into CCM End Users and CTI Enabled groups. You will also upload the CSF COP file to Cisco Unified Communications Manager 7.0 to enable Client Services Framework devices on Cisco Unified Communications Manager 7.0.
Activity Procedure Complete these steps: Configure User Group Settings Step 1 On your lab PC (or directly from your PC if you have a VPN connection to the lab), open Internet Explorer and navigate to your Cisco Unified Communications Manager Administration page: https://172.4x.1.11/ccmadmin Step 2
Choose User Management > User Group and click Find.
Step 3
Select Standard CCM End Users from the list.
Step 4
On the User Group Configuration page, click Add End Users to Group.
Step 5
Click Find, select all the users and click Add Selected.
Step 6
Select the Back to Find/List from the Related Links drop-down menu and click Go.
Step 7
Now select the Standard CTI Enabled group.
Step 8
Click Add End Users to Group.
Step 9
Check all the users and click Add Selected.
Step 10
To verify that the changes were accepted, choose User Management > End User and click Find.
Step 11
Click on one of your users and when the End User Configuration page displays, check the Permissions Information section at the bottom of the page. You should see both configured user groups.
Upload a CSF COP File to Support Client Services Framework on Cisco Unified Communications Manager 7.0 Step 12 Open an RDP session to Phone1 PC (mstsc.exe to 172.4x.1.101). Turn off Windows Firewall on this VM machine.
20
Step 13
Use 3CDaemon as the FTP server and create a profile called cucimoc with password ccm70bc and point to D:\CUCIMOC as the FTP directory. Stop and Start the FTP Server.
Step 14
Go to the Cisco Unified Communications Manager OS Administration page (https://172.4x.1.11/cmplatform) and log in using CCMAdministrator account, password ccm70bc (both user id and passwords are case sensitive).
Step 15
Go to Software Upgrades > Install/Upgrade, and point to the FTP server above: Source: Remote Filesystem Directory: \ Server: 172.4x.1.101 User Name: cucimoc User Password: ccm70bc Transfer Protocol: FTP Click Next
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
Step 16
Under Options/Upgrades, select ciscocm.galway.alpha.csf.cop.sgn file. Click Next.
Step 17
The file will be downloaded to Cisco Unified Communications Manager. Click Next on File Checksum Details.
Step 18
The COP file will be installed on Cisco Unified Communications Manager and the progress can be viewed in the installation log. Wait until the Installation Status shows Complete.
Step 19
Go to Settings > Version and click the Restart button (DO NOT press Shutdown!). Wait for a few minutes before the Cisco Unified Communications Manager comes back online.
© 2009 Cisco Systems, Inc.
Lab Guide
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Task 2: Create Client Services Framework (CSF) Softphones In this task, you will create three CSF IP Softphones in Cisco Unified Communications Manager and assign them with the same DN as the user’s IP phones.
Activity Procedure Complete these steps: Create CSF Phones Step 1
Go to the Cisco Unified Communications Manager Administration page: https://172.4x.1.11/ccmadmin and click Device > Phone. Click the Add New button.
Step 2
Under Phone Type, select Client Services Framework and then click Next.
Step 3
Under the Phone Configuration, enter the following: Device Name: MOCBKNIGHT Device Pool: Default Phone Button Template: Standard Client Services Framework Common Phone Profile: Standard Common Phone Profile Device Security Profile: Client Services Framework – Standard SIP Non-Secure SIP Profile: Standard SIP Profile Click Save and OK.
Step 4
Add a new DN in Line 1 of the CSF phone: Directory Number: 2001 Partition: None Voice Mail Profile: Default Max Number of Calls: 4 Busy Trigger: 2 Click Save
Step 5
From the Related Links menu, choose Configure Device (MOC…) and click Go.
Step 6
Click Save and Reset the CSF Phone.
Step 7
Repeat step 1 to 6 for device name MOCTBRISCOE (DN: 2002), and device name MOCCYOUNG (DN: 2003)
Associate CSF Phones to End Users Step 8 Go to User Management > End User. Click the Find button.
22
Step 9
Click user bknight, click Device Association button.
Step 10
Click Find and select MOCBKNIGHT device. Click Save Selected/Changes.
Step 11
From Related Links menu, choose Back to User and click Go.
Step 12
Verify that user bknight has both the CIPC phone and CSF phone associated to him.
Step 13
From Related Links menu, choose Back to Find List Users and click Go.
Step 14
Repeat step 9 to 13 for user tbriscoe and cyoung with their corresponding CSF device name (MOCTBRISCOE and MOCCYOUNG, respectively).
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
Task 3: Install CUCiMOC software In this task you will install the CUCiMOC software, change the registry setting to allow IM and Presence only on MOC, and finally edit and apply a batch file to configure the CUCiMOC settings to the client’s registry.
Activity Procedure Complete these steps: Install CUCiMOC Software and Configure Settings on the Registry Step 1 Open an RDP session to Phone1 PC (mstsc.exe to 172.4x.1.101). Log in to the domain using AD user bknight and password ccm70bc!. Step 2
Close Microsoft Outlook and Microsoft Office Communicator completely (from the bottom right corner of the screen, right-click the MOC icon and choose Exit.
Step 3
Install Microsoft .Net Framework 3.5 SP1 from the D:\CUCIMOC folder. Follow the wizard and choose default installation. Wait until the installation is completed before proceeding with the next step. Note: this installation is necessary because we don’t have direct internet access in the remote lab to download the software automatically.
Step 4
Install the CUCiMOC software from the D:\CUCIMOC folder. Follow the wizard and choose default installation. Wait until the installation is completed before proceeding.
Step 5
From the D:\CUCIMOC folder, right-click on the Telephony_mode_5.reg file and choose Edit
Step 6
View and verify the registry settings (Mode 5 = IM and Presence only with MOC). Close the file.
Step 7
Double-click the Telephony_mode_5.reg file to apply the settings to the registry.
Step 8
From the D:\CUCIMOC folder, copy the DeviceSettings.bat file to the Phone1 PC desktop.
Step 9
Launch Microsoft Wordpad and open the DeviceSettings.bat file to edit.
Step 10
Set the following variables (x = your pod number): SET TFTP1="172.4x.1.11" SET CTI1="172.4x.1.11" SET LDAP_Server_1="ldap://172.4x.1.16:389" SET LDAP_SearchBaseDN_1="OU=cuciusers,DC=lab-x,DC=com" SET LDAP_UserLogonDomain="lab-x.com" SET LDAP_AttributeName_photoUri="wWWHomePage" SET LDAP_AttributeName_businessPhone="telephoneNumber" SET LDAP_AttributeName_mobilePhone="mobile" SET LDAP_AttributeName_userAccountName="sAMAccountName" SET VMPilot="2100" SET CCMCIP1="172.4x.1.11" Save and Close the batch file.
Step 11
Launch a command prompt and cd to the desktop. Type Devicesettings.bat to apply the CUCiMOC settings to the registry. Verify that all settings are successfully set.
Step 12
Restart the PC by issuing “shutdown –r -f” command.
© 2009 Cisco Systems, Inc.
Lab Guide
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Activity Verification
24
Step 1
Open an RDP session to Phone1 PC. Log in to the domain using user id bknight. Also open another RDP session to PSTN-Phone PC (172.4x.5.101), log in as administrator password cisco.
Step 2
Launch Microsoft Office Communicator only (DO NOT launch CIPC phone) and login using the corresponding user id. Make sure “Cannot Synchronize Address Book” message is not displayed after the user sign in to OCS server.
Step 3
CUCiMOC communication pane will be uploaded automatically. You need to key in the user id and password again (select the “remember my details” checkbox so the login info will be cached the next time you launch the communication pane).
Step 4
After a successful login to the CUCiMOC, set the Phone Mode to Softphone from the communication pane.
Step 5
Try to make an outbound PSTN call using the CUCIMOC keypad (use “9” PSTN code).
Step 6
Pick up the call from the PSTN-Phone PC.
Step 7
Go to the Cisco Unified Communications Manager Administration page and verify that the MOCBKNIGHT CSF Phone is registered.
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
Lab 2-2: Deploying CUCiMOC with Group Policies Complete this lab activity to practice what you learned in the related module.
Activity Objective In this activity, you will do the configuration of Cisco UC integration™ for MOC using Microsoft Group Policies. After completing this activity, you will be able to meet these objectives:
Upload the provided ADM Templates to the AD Group Policy Object Editor
Configure MOC Policy using the Policy Editor
Configure CUCIMOC Policy using the Policy Editor
Verify that both policies are successfully applied to the client PCs registry
Install CUCIMOC application
Visual Objective The figure illustrates what you will accomplish in this activity. Lab Components and IP Addresses: Cisco Unified Communication Manager 7.0
MS ADS DNS, NTP
CUCM7
AD
OCS2007
Exchange2003
OCS
EXCH2K3
domain: lab-x.com x = pod number .11
.16
.26
.25 172.4x.1.0/24
.101
.102
172.4x.2.101
.1 PSTN
Cisco CIPC DN:2001 MS MOC
Cisco CIPC DN:2002 MS MOC
Cisco CIPC DN:2003 MS MOC
Main_x
+1 408 555 2XXX
PSTN Phone 172.4x.5.101
Required Resources These are the resources and equipment that are required to complete this activity:
Cisco Unified Communications Manager 7.0 (cucm.lab-x.com)
Microsoft Office Communications Server (ocs.lab-x.com)
Microsoft Active Directory (ad.lab-x.com)
Cisco IP Communicator and MOC client on Phone1, Phone2, and Phone3 PCs
© 2009 Cisco Systems, Inc.
Lab Guide
25
Command List There are no commands used in this activity.
Job Aids These job aids are available to help you complete the lab activity. Credentials for the Lab Devices Server
IP Address
Server User ID
Server PW
Appl. User ID
Appl. PW
CCMAdministrator
ccm70bc
Pod-x
26
CUCM 7.0 Hostname: cucm
172.4x.1.11
CCMAdministrat or
ccm70bc
MS AD/DNS/ DHCP, NTP Hostname: ad
172.4x.1.16
Administrator
ccm70bc!
MS Exchange Server 2007 Hostname: exch2k3
172.4x.1.25
Administrator
ccm70bc!
MS OCS 2007 Hostname: ocs
172.4x.1.26
Administrator
ccm70bc!
Cisco IP Communicator
172.4x.1.101 DN 2001
Administrator
cisco
VNC
cisco
Cisco IP Communicator
172.4x.1.102 DN 2002
Administrator
cisco
VNC
cisco
Cisco IP Communicator
172.4x.2.101 DN 2003
Administrator
cisco
VNC
cisco
Bob Knight
bknight
ccm70bc!
Tom Briscoe
tbriscoe
ccm70bc!
Chris Young
cyoung
ccm70bc!
Steve Vizard
svizard
ccm70bc!
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
Task 1: Configure Group Policy Setting In this task, you will upload two ADM templates to the Active Directory Group Policy Object Editor and configure both the MOC and CUCIMOC Policy Settings.
Activity Procedure Complete these steps: Upload ADM Files to Group Policy Object Editor Step 1 Open an RDP session to Active Directory PC (mstsc.exe to 172.4x.1.16). Log in using AD user administrator and password ccm70bc!. Step 2
From Start > Run, type dsa.msc to run Active Directory User and Computers (ADUC).
Step 3
Right-click the cuciusers OU and choose Properties.
Step 4
Select the Group Policy tab, click New and create a policy called Cucimoc Configuration.
Step 5
Highlight the new Cucimoc Configuration policy and click Edit.
Step 6
Under the User Configuration branch, right-click Administrative Templates and select Add/Remove Templates…
Step 7
Click Add and load both Communicator.adm and CUCIMOC_CUCSF_AdminData.adm from the D:\CUCIMOC folder
Step 8
Close Add/Remove Templates and confirm the tree now shows the extra policy settings.
Configure Microsoft Office Communicator Policy Settings Step 9 Expand the Microsoft Office Communicator Policy Setting branch and doubleclick the Microsoft Office Communicator Feature Policies folder. Step 10
Double-click Specify Transport and Server to configure Property Settings
Step 11
Enable the Transport and Server settings: Internal Server: ocs.lab-x.com External Server: ocs.lab-x.com Transport: TLS Click Apply and OK.
Step 12
Double-click Telephony Mode and enable IM and Presence Only. Click Apply and OK.
Step 13
Double-click Disable Audio/Video Conferencing and select Enable. Click Apply and OK. This will disable the audio/video conferencing of OCS.
Configure CUCIMOC Policy Settings Step 14 Right-click the Cisco Unified Communications Integration for Microsoft Office Communicator folder and select View > Filtering Step 15
Uncheck Only show policy settings that can be fully managed. Click OK.
Step 16
You should see now five folders under the CUCIMOC folder: TFTP Servers, CTI Servers, CCMIP Servers, Voicemail, and LDAP Settings.
Step 17
Enable and configure the following under the corresponding folder: TFTPServer1: 172.4x.1.11 (x=pod number) CTIServer1: 172.4x.1.11
© 2009 Cisco Systems, Inc.
Lab Guide
27
CCMCIPServer1: 172.4x.11 VoicemailPilotNumber: 2100 Step 18
Under the LDAP setting, configure/enable ALL of the below parameters (click Next Setting to move forward): LDAP_Server_1: ldap://172.4x.1.16:389 LDAP_SearchBaseDN_1: ou=cuciusers,dc=lab-x,dc=com LDAP_UserLogonDomain: lab-x.com LDAP_MaxCacheSize: 1000 LDAP_ResultSetMaxSize: 250 LDAP_AttributeName_objectclassKey: objectclass LDAP_AttributeName_objectclassValue: person LDAP_AttributeName_userLogonName: userPrincipalName LDAP_AttributeName_displayName: displayName LDAP_AttributeName_commonName: cn LDAP_AttributeName_firstName: givenName LDAP_AttributeName_lastName: sn LDAP_AttributeName_email: mail LDAP_AttributeName_uri: msRTCSIP-PrimaryUserAddress LDAP_AttributeName_photoUri: wWWHomePage LDAP_AttributeName_businessPhone: telephoneNumber LDAP_AttributeName_homePhone: homePhone LDAP_AttributeName_mobilePhone: mobile LDAP_AttributeName_otherPhone: otherTelephone LDAP_AttributeName_title: title LDAP_AttributeName_companyName: company LDAP_AttributeName_userAccountName: sAMAccountName Click OK, close the AD Users and Computers, and log out from the AD server.
28
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
Task 2: Testing the Group Policy In this task, you will verify that the group policy settings have been applied to the Phone2 and Phone3 PCs.
Activity Procedure Complete these steps: Step 1
Log out from Phone2 and log in back again as user tbriscoe.
Step 2
Launch a command prompt and type gpresult.
Step 3
Search for the information the Cucimoc Configuration under the Applied Group Policy Objects.
Step 4
Alternatively, you can go to Start > Run > Regedit and go to HKEY_CURRENT_USER > Software > Cisco Systems, Inc > Client Services Framework > AdminData to confirm the LDAP attributes are correct.
Step 5
Close Microsoft Outlook and Microsoft Office Communicator completely (from the bottom right corner of the screen, right-click the MOC icon and choose Exit.
Step 6
Install Microsoft .Net Framework 3.5 SP1 from the D:\CUCIMOC folder. Follow the wizard and choose default installation. Wait until the installation is completed before proceeding with the next step.
Step 7
Install the CUCiMOC software from the D:\CUCIMOC folder. Follow the wizard and choose default installation. Wait until the installation is completed.
Step 8
Restart the PC by issuing “shutdown -r -f” command.
Step 9
Repeat step 1 to 8 on Phone3 PC, log in as user cyoung.
Activity Verification Step 1
Launch Microsoft Office Communicator only (DO NOT launch CIPC phone) on Phone2 and Phone3 and login using tbriscoe and cyoung user id, respectively. Make sure “Cannot Synchronize Address Book” message is not displayed after the user sign in to OCS server.
Step 2
CUCiMOC communication pane will be uploaded automatically. You need to key in the user id and password again (select the “remember my details” checkbox so the login info will be cached the next time you launch the communication pane).
Step 3
After a successful login to the CUCiMOC, set the Phone Mode to Softphone from the communication pane.
Step 4
Go to the Cisco Unified Communications Manager Administration page and verify that the MOCTBRISCOE and MOCCYOUNG CSF Phones are registered.
© 2009 Cisco Systems, Inc.
Lab Guide
29
Lab Exercise 3-1: Configuring CUCiMOC Dial Plan Complete this lab activity to practice what you learned in the related module.
Activity Objective In this activity, you will enable the Cisco UC Manager 7.0 to support CUCiMOC E.164 Dial Plan. After completing this activity, you will be able to meet these objectives:
Configure Native E.164 Support through + Dialing/Translation Patterns (available only with Cisco Unified Communications Manager 7.0 onwards)
Configure Application Dial Rules and Directory Lookup Dial Rules (for Pre-Cisco Unified Communications Manager 7.0 Implementation)
Visual Objective The figure illustrates what you will accomplish in this activity. Lab Components and IP Addresses: Cisco Unified Communication Manager 7.0
MS ADS DNS, NTP
CUCM7
AD
OCS2007
Exchange2003
OCS
EXCH2K3
domain: lab-x.com x = pod number .11
.16
.26
.25 172.4x.1.0/24
.101
.102
172.4x.2.101
.1 PSTN
Cisco CIPC DN:2001 MS MOC
Cisco CIPC DN:2002 MS MOC
Cisco CIPC DN:2003 MS MOC
Main_x
+1 408 555 2XXX
PSTN Phone 172.4x.5.101
Required Resources These are the resources and equipment that are required to complete this activity:
Cisco Unified Communications Manager 7.0 (cucm.lab-x.com)
Microsoft Office Communications Server (ocs.lab-x.com)
Microsoft Active Directory (ad.lab-x.com)
Cisco IP Communicator and MOC client on Phone1, Phone2, and Phone3 PCs
Command List There are no commands used in this activity. 30
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
Job Aids These job aids are available to help you complete the lab activity. Credentials for the Lab Devices Server
IP Address
Server User ID
Server PW
Appl. User ID
Appl. PW
CCMAdministrator
ccm70bc
Pod-x CUCM 7.0 Hostname: cucm
172.4x.1.11
CCMAdministrat or
ccm70bc
MS AD/DNS/ DHCP, NTP Hostname: ad
172.4x.1.16
Administrator
ccm70bc!
MS Exchange Server 2007 Hostname: exch2k3
172.4x.1.25
Administrator
ccm70bc!
MS OCS 2007 Hostname: ocs
172.4x.1.26
Administrator
ccm70bc!
Cisco IP Communicator
172.4x.1.101 DN 2001
Administrator
cisco
VNC
cisco
Cisco IP Communicator
172.4x.1.102 DN 2002
Administrator
cisco
VNC
cisco
Cisco IP Communicator
172.4x.2.101 DN 2003
Administrator
cisco
VNC
cisco
Bob Knight
bknight
ccm70bc!
Tom Briscoe
tbriscoe
ccm70bc!
Chris Young
cyoung
ccm70bc!
Steve Vizard
svizard
ccm70bc!
© 2009 Cisco Systems, Inc.
Lab Guide
31
Task 1: Configure E.164 Support In this exercise, you will configure the Cisco Unified Communications Manager 7.0 to support OCS E.164 numbers via + Digit Translation Patterns.
Activity Procedure Complete these steps: Configure Translation Pattern Step 1 Go to the Cisco Unified Communications Manager Administration page: https://172.4x.1.11/ccmadmin and click Call Routing > Translation Patterns. Click the Add New button. Step 2
Configure the following translation pattern that will translate the E.164 numbers of internal phones to their 4-digit numbers: Translation Pattern: \+1408555.2XXX Route Option: Route this pattern Urgent Priority: Checked Discard Digits: PreDot
Step 3
Configure a translation pattern that will translate the E.164 numbers for PSTN calls: Translation Pattern: \+.@ Numbering Plan: NANP Route Option: Route this pattern Urgent Priority: Unchecked Discard Digits: PreDot Prefix Digits (Outgoing Calls): 9
Activity Verification
32
Step 1
Launch Microsoft Office Communicator only (DO NOT launch CIPC phone) on Phone1, Phone2, and Phone3 and login using bknight, tbriscoe and cyoung user id, respectively. Also open an RDP session to PSTN-Phone PC (172.4x.5.101).
Step 2
CUCiMOC communication pane will be uploaded automatically on the MOC PCs.
Step 3
After a successful login to the CUCiMOC, make sure the Phone Mode is set to Softphone from the communication pane.
Step 4
From each MOC clients, verify or add the other two contacts by typing their name in MOC and then drag them to the All Contacts group.
Step 5
From one of the MOC client, drag one of the contacts to the Call icon on the CUCiMOC communication pane. Select the contact’s internal E.164 number to dial.
Step 6
Pick up the call from the other Phone PC. Hang-up the call.
Step 7
Drag again one of the contacts to the Call icon on the CUCiMOC pane. Select the contact’s mobile phone number to dial.
Step 8
Pick up the call from the PSTN-Phone PC.
Step 9
Try to call from another MOC client to check all internal and PSTN E.164 numbers are working.
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
Task 2: Configure Application Rules and Directory Lookup Rules In this exercise, you will configure the Cisco Unified Communications Manager 7.0 to support OCS E.164 numbers via Application Rules and Dial Rules. This is a more generic approach as most current Cisco Unified Communications Manager implementations are not based on Cisco Unified Communications Manager 7.x yet.
Activity Procedure Complete these steps: Configure Application Dial Rules Step 1 Go to the Cisco Unified Communications Manager Administration page: https://172.4x.1.11/ccmadmin and click Call Routing > Translation Patterns. Click Find button. Step 2
Remove ALL the translation patterns that were created in Task 1.
Step 3
Click Call Routing > Dial Rules > Application Dial Rules. Click the Add New button.
Step 4
Add the following application dial rules that will translate the E.164 numbers of internal phones to their 4-digit numbers: Name: Internal Number Translation Number Begins With: +14085552 Number of Digits: 12 Total Digits to be Removed: 8
Step 5
Add the following application dial rules that will translate the E.164 numbers for external local and long-distance/mobile PSTN calls: Name: PSTN Number Translation (Local) Number Begins With: +1408 Number of Digits: 12 Total Digits to be Removed: 5 Prefix With Pattern: 9 Name: PSTN Number Translation (LD) Number Begins With: +1 Number of Digits: 12 Total Digits to be Removed: 2 Prefix With Pattern: 91
Configure Directory Lookup Dial Rule Step 6 On the Cisco Unified Communications Manager Administration page, click Call Routing > Dial Rules > Directory Lookup Dial Rules. Click the Add New button. Step 7
© 2009 Cisco Systems, Inc.
Add the following directory lookup rules that will translate numbers received in Cisco Unified Communications Manager inbound calls to the numbers that can be resolved by AD: Name: Directory Lookup Translation Number Begins With: 2 Number of Digits: 4 Total Digits to be Removed: 0 Prefix With Pattern: +1408555
Lab Guide
33
Task 3: Apply Application and Directory Lookup Dial Rules COP File In this exercise, you will activate the application dial rules and directory lookup dial rules configured above by uploading the dial rule COP wizard file. The wizard in the COP file will extract the dial rules from Cisco Unified Communications Manager and create an XML file in Cisco Unified Communications Manager TFTP directory.
Activity Procedure Complete these steps: Apply Dial Rules COP File Step 1 Open an RDP session to Phone1 PC (mstsc.exe to 172.4x.1.101). Turn off Windows Firewall on this VM machine. Step 2
Start 3CDaemon as the FTP server and verify a profile called cucimoc with password ccm70bc and point to D:\CUCIMOC as the FTP directory still exist.
Step 3
Go to the Cisco Unified Communications Manager OS Administration page (https://172.4x.1.11/cmplatform) and log in using CCMAdministrator account, password ccm70bc (both user id and passwords are case sensitive).
Step 4
Go to Software Upgrades > Install/Upgrade, and point to the FTP server above: Source: Remote Filesystem Directory: \ Server: 172.4x.1.101 User Name: cucimoc User Password: ccm70bc Transfer Protocol: FTP Click Next
Step 5
Under Options/Upgrades, select cmterm-cupc-dialrule-wizard-0.1.cop.sgn file. Click Next.
Step 6
The file will be downloaded to Cisco Unified Communications Manager. Click Next on File Checksum Details.
Step 7
The COP file will be installed on Cisco Unified Communications Manager and the progress can be viewed in the installation log. Wait until the Installation Status shows Complete.
Step 8
Go to Settings > Version and click the Restart button (DO NOT press Shutdown!). Wait for a few minutes before the Cisco Unified Communications Manager comes back online.
Activity Verification
34
Step 1
Exit and relaunch Microsoft Office Communicator only (DO NOT launch CIPC phone) on Phone1, Phone2, and Phone3 and login using bknight, tbriscoe and cyoung user id, respectively. Also open an RDP session to PSTN-Phone PC.
Step 2
After a successful login to the CUCiMOC, make sure the Phone Mode is set to Softphone from the communication pane.
Step 3
From one of the MOC client, drag one of the contacts to the Call icon on the CUCiMOC communication pane. Select the contact’s internal E.164 number to dial.
Step 4
Pick up the call from the other Phone PC. Hang-up the call.
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
Step 5
Drag again one of the contacts to the Call icon on the CUCiMOC pane. Select the contact’s mobile phone number to dial.
Step 6
Pick up the call from the PSTN-Phone PC.
Step 7
Try to call from another MOC client to check all internal and PSTN E.164 numbers are working.
© 2009 Cisco Systems, Inc.
Lab Guide
35
Lab Exercise 4-1: Exploring CUCiMOC Features Complete this lab activity to practice what you learned in the related module.
Activity Objective In this activity, you will explore CUCiMOC Features in both Softphone and Call-Control Mode. Prior to the testing, you will enable the Cisco UC Manager 7.0 to provide the Mobility Call Connect and Call Park features. After completing this activity, you will be able to meet these objectives:
Integrate CUCiMOC with Cisco Unified Mobility Call Connect and Cisco Unified Communications Manager Call Park
Explore CUCiMOC Features in Softphone and Deskphone Control Mode
Explore CUCiMOC Features with Microsoft Outlook and Internet Explorer
Visual Objective The figure illustrates what you will accomplish in this activity. Lab Components and IP Addresses: Cisco Unified Communication Manager 7.0
MS ADS DNS, NTP
CUCM7
AD
OCS2007
Exchange2003
OCS
EXCH2K3
domain: lab-x.com x = pod number .11
.16
.26
.25 172.4x.1.0/24
.101
.102
172.4x.2.101
.1 PSTN
Cisco CIPC DN:2001 MS MOC
Cisco CIPC DN:2002 MS MOC
Cisco CIPC DN:2003 MS MOC
Main_x
+1 408 555 2XXX
PSTN Phone 172.4x.5.101
Required Resources These are the resources and equipment that are required to complete this activity:
Cisco Unified Communications Manager 7.0 (cucm.lab-x.com)
Microsoft Office Communications Server (ocs.lab-x.com)
Microsoft Active Directory (ad.lab-x.com)
Cisco IP Communicator, MOC, and CUCiMOC client on Phone1, Phone2, and Phone3 PCs
Command List There are no commands used in this activity. 36
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
Job Aids These job aids are available to help you complete the lab activity. Credentials for the Lab Devices Server
IP Address
Server User ID
Server PW
Appl. User ID
Appl. PW
CCMAdministrator
ccm70bc
Pod-x CUCM 7.0 Hostname: cucm
172.4x.1.11
CCMAdministrat or
ccm70bc
MS AD/DNS/ DHCP, NTP Hostname: ad
172.4x.1.16
Administrator
ccm70bc!
MS Exchange Server 2007 Hostname: exch2k3
172.4x.1.25
Administrator
ccm70bc!
MS OCS 2007 Hostname: ocs
172.4x.1.26
Administrator
ccm70bc!
Cisco IP Communicator
172.4x.1.101 DN 2001
Administrator
cisco
VNC
cisco
Cisco IP Communicator
172.4x.1.102 DN 2002
Administrator
cisco
VNC
cisco
Cisco IP Communicator
172.4x.2.101 DN 2003
Administrator
cisco
VNC
cisco
Bob Knight
bknight
ccm70bc!
Tom Briscoe
tbriscoe
ccm70bc!
Chris Young
cyoung
ccm70bc!
Steve Vizard
svizard
ccm70bc!
© 2009 Cisco Systems, Inc.
Lab Guide
37
Task 1: Configure Unified Mobility Call Connect In this task, you will configure Unified Mobility Call Connect in Cisco Unified Communications Manager.
Activity Procedure Complete these steps:
Configure Service Parameter In Cisco Unified CM Administration, navigate to the System > Service Parameters and choose Server 172.4x.1.11 and Service Cisco CallManager. Under Clusterwide Parameters (System – Mobility), configure Matching Caller ID with Remote Destination to Partial Match, and Number of Digits for Caller ID Partial Match to 11. Click Save.
Enable an End User Account with Mobility In Cisco Unified CM Administration, navigate to the User Management > End User and click Find. Step 8
Select user bknight.
Step 9
Verify that the device name of the CSF Phone, as well as the device name (MAC address) of Phone1, is displayed in the Controlled Devices section of the Device Association window.
Step 10
In the Mobility Information area activates the Enable Mobility check box.
Step 11
Click Save.
Step 12
Go to Device > Phone and click Find.
Step 13
Select MOCBKNIGHT CSF phone.
Step 14
In the Device Information pane, select bknight at the Owner User ID and Mobility User ID drop-down list.
Step 15
Click Save and click OK on the pop-up window.
Step 16
Reset the phone.
Configure Remote Destination Profiles and Remote Destinations In this task, you will configure Remote Destination Profiles and Remote Destinations. The remote destination profile is a virtual phone that shares its line with the office phone of the user. The remote destination profile represents the associated remote destinations (i.e. PSTN numbers such as mobile phone or home phone).
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Step 17
Navigate to Device > Device Settings > Remote Destination Profile and click Add New.
Step 18
Enter the following parameters:
Name: bknight-rdp
User ID: bknight
Device Pool: Default
Step 19
Activate the Ignore Presentation Indicators (internal calls only) check box.
Step 20
Click Save.
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
Step 21
Click Line [1] - Add a new DN.
Step 22
At the Directory Number Configuration page enter 2001 for the Directory Number and select None as Route Partition. Then click into any other input field so that the configuration of this directory number is loaded.
Step 23
Verify that after the screen refreshed, both the CSF Phone and CIPC Phone1 (MACAddress) is found under Associated Devices.
Step 24
Click Save.
Step 25
At the Related Links select Configure Device (bknight _rdp) and click Go, to go back to the Remote Destination Profile Configuration window.
Configure a Remote Destination Step 26 Click Add a New Remote Destination. Step 27
Enter as name bknight _mobile.
Step 28
Enter the Destination Number 91404xxx4001 (x = pod number)
Step 29
Activate the Mobile Phone check box.
Note
Step 30 Note
This parameter allows or disallows calls that are active at the office phone to be handed over to the remote destination.
Verify that the Enable Mobile Connect check box is activated. This parameter allows or disallows the remote destination to ring when a call is received at the office phone.
Step 31
Click Save and click OK on the pop-up window.
Step 32
In the Association Information pane activate the checkbox right to Line [1] - 2001.
Step 33
Click Save and click OK on the pop-up window.
Add the Mobility Softkey to IP Phones (Optional) In this task, you will configure a softkey template to include the Mobility softkey and apply the softkey template to a CIPC phone. This step is performed because the CUCiMOC only supports sending a call to a remote destination number only if it’s in the Softphone mode. Therefore, for CUCiMOC in the call-control mode, the mobility Softkey on the IP Phone will be used instead. Step 34
Go to the Device > Device Settings > Softkey Template menu and click Find.
Step 35
Select the Standard User.
Step 36
Click Copy and change the name to Standard Mobility User and click Save.
Step 37
At the Related Links select Configure Softkey Layout and click Go.
Step 38
Verify that On Hook is selected in the “Select a call state to configure” drop-down list. Click the Mobility entry in the Unselected Softkeys pane and move it to the Selected Softkeys pane using the arrow link.
Step 39
Save the configuration.
Step 40
Repeat the previous steps to add the Mobility softkey to the Connected call state.
Step 41
Go to Device > Phone menu and click Find. Change the Softkey Template of Cisco IP Communicator Phone1 (DN=2001) to Standard Mobility User.
© 2009 Cisco Systems, Inc.
Lab Guide
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Step 42
Select bknight at the Owner User ID drop-down list.
Step 43
Click Save and click OK on the pop-up window.
Step 44
Reset the phone.
Activity Verification You have completed this task when you attain these results: Verify that the office phone can hand an answered call over to the PSTN phone: Step 1
From Phone2 (Tom Briscoe) MOC, drag Bob Knight contact onto the Call icon and select +14085552001 to dial.
Step 2
The call should be presented to CSF Phone1 first and then to PSTN phone line 1 a few seconds later.
Step 3
Answer the call on the CSF phone.
Step 4
Hand the call over to the PSTN phone by pressing the More… (drop down arrow) menu in the Active Conversation pane, select Transfer To > Alternate Device
Step 5
End the call.
Verify that both the internal (CSF) phone and the PSTN phone ring when internal calls are made to the internal phone: Step 6
From Phone2 (Tom Briscoe) MOC, drag Bob Knight contact onto the Call icon and select +14085552001 to dial.
Step 7
The call should be presented to CSF Phone1 first and then to PSTN phone line 1 a few seconds later.
Step 8
Answer the call on the PSTN phone.
Step 9
Look at the status of Bob Knight MOC. The status should be “On the Phone” (red button)
Step 10
Hand the call over to the CSF Phone1 by ending the call at the PSTN phone and then pressing the Resume ( ) button in the Bob’s Active Conversation pane.
Step 11
Hand the call over to the PSTN phone again by pressing the More… menu in the Active Conversation pane, select Transfer To > Alternate Device
Step 12
End the call.
Verify that calls from the PSTN phone are presented as calls from the office phone when calling internal directory numbers:
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Step 13
At the PSTN phone, press the first line button to place a call and dial the number 14085552002 (prefix with either 9 or 0 as shown on your PSTN Phone screen)
Step 14
Verify that the call is presented with the internal number of CSF Phone1 2001 (Bob Knight - Work) at the receiving CSF phone (MOC Phone2).
Step 15
Answer the call on Phone2.
Step 16
Look at the MOC status of Bob Knight. Note that the button color is red, indicating that the remote destination (Bob’s mobile number) has a call.
Step 17
End the call.
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
Task 2: Configure Call Park In this task, you will configure Call Park numbers in Cisco Unified Communications Manager.
Activity Procedure Complete these steps: Step 1
Go to the Cisco Unified Communications Manager Administration page: https://172.4x.1.11/ccmadmin and choose Call Routing > Call Park.
Step 2
Click Add New to open the Call Park Configuration page.
Step 3
Enter 266X for the Call Park Number/Range field. In the Description field, enter Call Park Range.
Step 4
Select None for the Partition.
Step 5
Choose CM_cucm as the Cisco Unified Communications Manager to which the Call Park range should be assigned. Click Save.
Activity Verification You have completed this task when you attain these results: Step 1
From Phone2 (Tom Briscoe) MOC, drag Bob Knight contact onto the Call icon and select +14085552001 to dial.
Step 2
Answer the call on the CSF Phone1.
Step 3
In the Active Conversation pane of Phone1, select More… menu, and choose Park Call.
Step 4
You should get a message Parked at 2660 on Phone1, and Park Number:2660 and music on hold on Phone2.
Step 5
Go to Phone3, open the CUCiMOC keypad and dial 2660. The call will be resumed between Phone2 and Phone3.
© 2009 Cisco Systems, Inc.
Lab Guide
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Task 3: Exploring Call Features In this task, you will test various call features using the CUCiMOC communication pane and Active Conversation pane.
Activity Procedure Complete these steps: Call Waiting, Call Hold and Resume, Conference Call Step 1 From Phone2 (Tom Briscoe) MOC, drag Bob Knight contact onto the Call icon and select +14085552001 to dial. Step 2
Answer the call on the Bob’s CSF Phone1.
Step 3
Press the Hold button to put the call on-hold, the other party will hear the music on hold playing. Press the Hold button again to resume the call.
Step 4
During the call, drag Chris Young onto the Call icon in the communication pane and select +14085552003 to dial.
Step 5
You now have two calls in progress and can switch between the two calls by clicking on them and press the Resume button.
Step 6
Press the More… menu in the Active Conversation pane and select Conference With contact name to merge the calls into a conference call.
Step 7
End the conference call.
Step 8
Another way to make a conference call is: from one of the MOC client select multiple contacts by using the Shift key and drag them onto the Call icon in the communications pane.
Step 9
Press Call and Join button to put the participants into a conference call.
Step 10
End the conference call.
Communication History Step 11 From Tom Briscoe Phone, select the Options button from the CUCiMOC tab Step 12
Click the Save communications history to Outlook option. Click OK.
Step 13
Make a few calls and then launch Microsoft Outlook client to read the communication history.
Step 14
Another way to read the communication history is by clicking the Communication History button in the Communication pane to open the History pane for the user.
Step 15
In Softphone mode, the voice mail icon will call the voicemail pilot number configured in the voice mail profile of the CSF device. The icon will also show message waiting indication (MWI)
Step 16
In Desk phone control mode, the voice mail icon will call the voicemail number specified in the registry setting that was configured through the batch file or group policy editor. The MWI will be shown on the physical phone, and not on the CUCiMOC pane.
Voicemail
Sending Instant Messages during a Call Step 17 During a call, you can click the Chat button to send instant messages to the other party. 42
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
Step 18
Reply to the messages on the other Phone.
Desk Phone Control Mode Step 19 On Phone1 PC, launch Cisco IP Communicator. The CIPC should get the same DN 2001 as the softphone. Step 20
From CUCiMOC communication pane, change the Phone Mode to Deskphone mode.
Step 21
From MOC drop down menu, choose Tools > Select Device for Communications Pane
Step 22
From the list of active devices, select or verify the device to control. Click OK.
Step 23
Drag Tom Briscoe to the Call icon and select a number to call. Notice that the CIPC (not CUCiMOC) will dial the number.
Step 24
Pickup the call from Tom Briscoe’s phone.
Step 25
Notice that Transfer To > Alternate Device option is not available in Desk Phone Control Mode. Use the Mobility Softkey (???) in CIPC to transfer the call to mobile PSTN number.
Server Status Step 26
From the MOC drop down menu, select Tools > Server Status.
Step 27
The status of a subsystem (LDAP, Softphone (SIP), or Desk phone (CTI)) will be shown.
Step 28
Click on an item to display the details for that subsystem.
Connection Statistics Step 29 Set the Phone Mode to Softphone. Make a call by dragging a contact to the Call icon and selecting the number to call. Step 30
During an active call, click the MOC drop down menu, select Tools > Connection Statistics.
Step 31
The Transmit and Receive statistics (codec, jitter, packets lost, etc) of the RTP stream will be shown (all are shown as 0 in the remote lab because we can’t send voice traffics through the RDP session)
© 2009 Cisco Systems, Inc.
Lab Guide
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Task 4: Microsoft Outlook and Internet Explorer Integration In this task, you will work with Call History in Microsoft Outlook and Click to Call.
Activity Procedure Complete these steps: Call History Step 1
From Tom Briscoe Phone, launch Microsoft Outlook client.
Step 2
Read the Conversation History, notice the history contains hyperlinks which allow you start a call or instant message conversation with the contact.
Step 3
Click on Work telephone number under Conversation Duration in the email.
Step 4
A Call with Edit window will come up. Click OK and CUCiMOC will dial the number.
Step 5
Click on Mobile telephone number to call the PSTN phone.
Step 6
Click on the email address next to Instant Message and a MOC pane will come up to allow you to chat with the contact.
Step 7
Click on the email address next to Email and a new mail window will come up to allow you to send an email to the contact.
Click to Call
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Step 8
Still in Tom Briscoe’s Outlook client, open an email from Bob Knight (send an email from Phone1 if you can’t find it)
Step 9
At the top of the email, right-click on the Bob’s contact information with a smart tag (green or yellow ball). Select Additional Actions > Call Business to call Bob’s number.
Step 10
Do not select “Call Bob Knight” as this is the MOC calling options (we already disabled this in the registry). It is possible to remove this “Call” option using a Microsoft Office ADM template.
Step 11
From inside one of the Phone PCs, launch Internet explorer and go to http://172.4x.1.16/cucipics/index.html
Step 12
Click the contact telephone number on the web page to call the person.
Step 13
View the HTML source of the web page. Notice that we are using the TEL URI to create the hyperlinks.
Cisco Unified Communications Integration for Microsoft Office Communicator (CUCIMOC) v1.0
© 2009 Cisco Systems, Inc.
