Florent Letendre 401 AVE. ÉDOUARD-CHARLES, OUTREMONT, QC, H2V2N3 T: +1 4389249441, E:
[email protected], WEB: HTTP://FLORENT.LETENDRE.FREE.FR
Two Master’s degrees – in Software Engineering and Digital Media – as well as eight years of work experience in Software Industry as Developer and Support Engineer in two multinational companies: Cisco Systems and SAP. I have worked on Quality Assurance tasks in those two positions and developed soft skills through team work, customer empathy and problem-solving attitudes. Passionate about web technologies, my portfolio contains several web applications using Angular, Ionic, JQuery and PHP Frameworks. PROFESSIONAL EXPERIENCE
Cloud Applications Support Engineer
2013 – 2017
SAP Ireland Limited, Galway, Ireland Tier3 Support Engineer for Human Resources Web Applications Suite: 3 years on SuccessFactors LMS (Learning Management System) 1 year on SuccessFactors Recruiting • • • • • • • • •
Leading troubleshooting sessions with customers via teleconferencing. Strong technical knowledge about E-Learning content standards. Incidents handling with Jira and Confluence Good communication skills with colleagues and customers giving frequent tutorial presentations. Trained and mentored a new team in Philippines. Ability to synthetize technical information allowing clear documentation and efficient tutorials. Cooperation with development and QA teams to define reported defects and test fixes before major releases and hotfixes. Web Services: good knowledge on OData (Open Data Protocol) and SFAPI Technical skills: o Analysing Network traces using Fiddler/HTTPWatch/Developer Tools o Developing SQL script to collect troubleshooting data in Database using SQL Developer o Developing Web Tools to automatize SQL queries running o Developing XML Templates for Recruiting application entities o Testing and analysing OData requests with Postman REST client, and SFAPI with SoapUI
Software Developer
2008 – 2011
Cisco Systems, Galway, Ireland C++/C# developer in several Cisco Unified Communication client-side software projects: • Cisco Jabber (chat/voice/video) for Windows • Cisco ClickToCall Widget: plugin for MS Office/Firefox/Internet Explorer • Support Developer for Softphone products CIPC (Java, C++) and CUPC (Java) • Strong knowledge on Agile software development • Coordination with QA team on each Iterations to define and analyse test cases • QA activities: implementation of Unit Tests, running regression and guerillas tests • Coordination with Product Management and Graphic Designers teams to implement needed features • Development Environment: MS Visual Studio, Subversion, CA Agile Central • Major technologies used: C#, NUnit, C++, JavaScript, SOAP, NANT script • Analyser Tools: Wireshark, WinDbg, RegMon, Firebug
PROJECTS Android/iOS Mobile Apps • QuizTheWorld: Dec 2017 o Description: generating quizzes on any Wikipedia subject o Tools: Angular, Ionic, Firebase, Sparql, DBpedia, JSON, TypeScript, Jasmine, Selenium, Protractor, Karma, Jenkins o Links: https://flo-qtw.firebaseapp.com/ (Web) https://play.google.com/store/apps/details?id=com.qtw.app (Android) https://itunes.apple.com/us/app/quizz-the-world/id1335204145?ls=1&mt=8 (iOS) •
Midlands103 Radio Station o Description: listen, see news and radio programs of Midlands103 o Tools: Cordova, JQuery Mobile, PHP, Trello
Dec 2012
Web Apps Front-End Development • Mobile Phone 3D Modeller 2007 – 2008 o Description: build 3D Mobile Phone online o Tools: XML, JavaScript, Ajax, PHP, MySQL, Virtual Reality Modelling Language (VRML/X3D), JSUnit, JSCoverage Web Apps Back-End Development • Media Pre-Production Social App o Description: create, organize and share storyboards. o Tools: PHP framework Yii using MVC architecture, JQuery, MySQL, Eclipse o Link: http://florent.letendre.free.fr/web_app.html
2011 – 2012
EDUCATION Master of Art in Digital Media, 1st Class Honours NUI, Galway, Ireland
2011 - 2012
Master of Science in Software Engineering, 1st Class Honours Institute of Technology, Athlone, Ireland
2007 - 2008
Bachelor of Science (Honours) in Software Engineering, 1st Class Honours Institute of Technology, Carlow, Ireland
2006 - 2007
DUT Electrical Engineering and Industrial Computing, Merit Grade 1 Institute of Technology, Cherbourg, France
2002 – 2006
LANGUAGES French: mother tongue English: fluent (11years in Ireland) Spanish: intermediate level (B1) INTERESTS & HOBBIES Table tennis: 15 years of competition at national level (third in France in 1996). Music: guitar, ukulele, harmonica, accordion Others: Circus arts, RaspBerry Pi, craft beers, books, cinema REFERENCES
Available upon request
