Design Portfolio

Natalie (Ebenreuter) Lehoux Web Portfolio: http://ne.portfolio.free.fr/

Design Portfolio | Natalie (Ebenreuter) Lehoux

One Million Conversations Alcatel-Lucent Bell Labs France September - December 2010

Illustration by A. Helmer

Project Description

The following work illustrates the design and development process of The Conversation Viewer, a multi-modal data driven prototype software application. Designed to visually represent the evolution of a conversation through a dynamic touch-based graphical interface, The Conversation Viewer illustrates varied multi-modal elements of participants’ email, text and voice messages as they seek to reach a mutual agreement on an appropriate meeting date.

Design Situation & Role

The prototype’s collaborative development took place between researchers in France, India and the United States with expertise in computer engineering, semantics, social communication, hybrid communications and interaction design. My role was as the lead interaction and interface designer, accompanied by two interaction design interns Arjan Helmer and David Arenou at different stages in the project.

User Experience Design Model

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1. Person to Tool pe

Person to tool communication looks at preferences, controls, semantic understanding and the accessibility of tools that enable individuals to communicate.

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Concept, sketch & model by N. Lehoux

2. Person to Person Person to person communication is concerned with interpersonal communication that enables individuals to converse with another.

3. Person to Environment Person to environment (or context) considers an individual, their physical location, their communication tools and the changing situation of the user experience.

4. Person to Whole Person to whole encompasses the whole user experience taking into account the perspective, interpretation and understanding of many individuals conversing through a variety of communication tools.

Use Case Scenario

(2)*

(1)(2)*

1. A conference call begins between two participants in a meeting room. One of the participants (participant A) wants to find information on a whiteboard, from a previous meeting, to share with the person (participant B) they are currently talking to.

2. Participant A picks up a mobile handset that is a part of the conference call system and proceeds to walk to another meeting room.

*Levels of communication from UXD model

Storyboards (1)(2)* 3. While participant A walks around the corridors of the office building a lot of background noise competes with participant B’s attention and ability to hear participants A’s voice. Because of this contextual situation the communication system delivers participants A’s voice as text to participant B to ensure the unhampered delivery of the current conversation.

Scenario by N. Lehoux & A. Helmer Storyboard illustration by A. Helmer

Gesture-based Interaction with Different Media Types Format the presentation of information accordingly

Accept link

Orange Meeting

2

Format the presentation of information accordingly

Show all links

Orange Meeting Orange Meeting

Orange Meeting

Orange Meeting

3

2

Format the presentation of information accordingly

Orange Meeting Orange Meeting

How are you? Orange Meeting

Re: Orange..

Accept link

Orange Meeting

Re: Orange Meeting

2

Format the presentation of information accordingly

Orange Meeting Re: Orange Meeting

Single and Multiple Responses - Attachment

- Recent Response

- Pending Reply

Interaction Explorations - Recent Reply

Attachment -

Preferred Communication tools - Available Media Types

Pierrick Thebault

Damien Lockner

Luther Quenum

David Arenou

Dominique Decotter

Ioana Ocnarescu

Marjorie Mornet

by N. Lehoux

Simple Interactions and System Relationships Project Elements

2nd/3rd Level UX Model

1MC System

/ New Interactions /

User

/ Participate /

User Experience

/ Simple Interactions /

Interactive Example

Interactive Functions 01.01.11

01.01.11

via the system to classical tools quality: one way communication

01.01.11

* Notifications are sent via the 1MC system to all participants’ classical communication tools.

* ‘I am available on this day’

1MC System

/ Facilitator /

User

/ Participate /

User Experience

/ Simple Relationships / via the system to classical tools quality: linked communication

+ 1MC agreement point

01.01.11

To: Participant A, Participant B

03.01.11

01.01.11

Can we change the meeting to Jan 3rd? SEND

+ agreement point

* Participant C adds a new meeting date within his classical tools using the 1MC plugin.

* Participant C adds a new agreement point within the 1MC system, which activates the 1MC plugin in his classical tools.

* The 1MC system visualizes each participant’s goals via the data captured in their classical communication tools.

Concept by N. Lehoux & D. Arneou Graphics by N. Lehoux

Establishing Visual Systems of Communication Appearance

Positioning

default

with first name Natalie. E

with surname neutral

N. Ebenreuter

A. Gonguet

Feelings

P. Jabaud

D. Arenou

happy

sad

apologetic

neutral

angry

confused

Meeting

Meeting sad

Size

F. Rodio

F. Pain

happy

default/deselected

D. Decotter

Visual Key

selected: slightly enlarges

P. Thebault N. Ebenreuter

placement of names

Relations disagreement

response

Meeting

Meeting

Jan 18, 3.45pm

closer to agreement

Meeting

no response no response

neutral of the same opinion

agreement finalized

in agreement

by N. Lehoux

Applied Design

1MC

17 1 8 1 9

16

N

MAR APR

24 25 26 2 7

B FE

J. Decotter S. Pain

SEP OCT

J. Decotter

S. Pain

S. Pain

28

DEC JAN

31 1 2 3 4 30 5

6

J. Decotter

23

UG

2011

7

Jan 18, 3.45pm

20

21 JUN JUL AY A M

2

L. Arenou

Jan 17, 2pm

22

10 11 12 13 8 9

15

L. Arenou

Next Week

OV

4

(14/14)

(9/14)

L. Arenou

03/01/11 11:15AM

29

1

Mobile1MC Concepts

1MC

1MC

(3/14)

05/01/11 6:23PM

Available next week J. Decotter

1

03/01/11 9:00AM

L. Arenou

Great S. Pain

18/01/11 3:30PM

I’ll be at Villarceaux in about 15 minutes.

I am only available to come to Villarceaux on Thursday. 04/01/11 2:07PM

L. Arenou

J. Decotter

18/01/11 2:53PM

I will be late.

Let’s say we meet at Villarceaux on Jan 17th, 2pm. L. Arenou

by N. Lehoux

Applied Design

Interaction Design Project X - meeting

Back to Conversations Steve. P 05/01/11 7:05 PM

Thursday at 3pm

Laura. A

John. D 05/01/11 6:23 PM

Laura. A

I am only available to come to Villarceaux on Thursday. 04/01/11 1:52 PM

John. D

Laura

Let’s say we meet at Villarceaux on Jan 17th, 2pm. 04/01/11 2:07 PM

John. D

I have other meetings at Velizy on week 03.

Meeting Next Week Week 03 Jan 18, 3.45pm

Jan 18, 3pm

04/01/11 8:00 AM

Laura. A

I’m traveling in France for project Y on week 03.

John

John. D

03/01/11 2:30 PM

Steve. P

On vacation Jan 5-12th. I’m at Villarceaux week 3.

Steve

Steve. P

03/01/11 12:30 PM

Any alternatives? Laura. A

Interface Design 03/01/11 11:15 AM

Available next week

John. D 03/01/11 9:00 AM

(10/14)

Great Steve. P 02/01/11 10:30AM

Available next week

02/01/11 10:30AM

As soon as possible

John. D

by N. Lehoux

1MC Design Outcomes

Publications An

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Prototype

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Abstr g pr incip This act le as facilitapaper ex a gu ide illustr ting the plores for colla a mu ated thr interd the conc isc bora represlti-moda ough the iplina ept of tive an org thou interf ent the l data dri desig ry co-cr an ea n ght text ace, Th evolutio ven pro and de tion of izing pri and an actio appro d voicee Conv n of a totype velopme a data nciple n priate mess ersation convers software nt pro visualiz as an appro cess ati meeti ages ati Vie ap An org ng da as the wer illu on throu plicatio of Th on tool. ach to anisin strate gh a n. De e Conv This te. y se can conc ek to dy be s signe ers produ used g principl reachvarious namic d to ation Vieept is visua found cts an as a ce e, know a mu eleme touch wer, ba d lly ntr nts tual expre ation, service al ref n in cla agree of pa sed gra beco ssica s. Wh erenc ment rticipa phica eleme ssed, l nts’ it giv mes the en an e point l literat on nts email interd an es sh ure idea to gu org of , vario isciplinaa situatio ape to anising and its ide the, design betw us proce ry colla n to fos the overaprincipl active develop and sy e for ste een ter bo ss eleme es an ration the crell proce behind mulationment of ms thi d pra , an the nking ss of nts This rea , reg an ide org ation cti of a bri , situa ces to anizing of a un nging lisation ardless a forne projecpaper arg de ifie w tog tion, pri of wh of its deve t’s co-co ues for rathe velop tha nciple d solut ether at is dif ion pro r tha t were lopment, llaborat the va n tre look at vides . In the ferent ating divers utilised desig ive de lue of an dyna a sta conte n rtin ve mic them xt g partic e discip to facilita metho lopme organ as sta interrela point of nt. To ising te co ds tha outco ipants lines. tic iso tions for princ mes. and fos This is mmun t visualiz assist ipl lated hips e an The Co e as a tered turn, ication thing d ex Keyw wa an tra nv the s. activ nsforme d unde press ersati y to ad Orga ords on Vie vanc e de the rst pro velop d the na andin practi nising g be ject’s wer’s e a ment tur ces. principl of pro e of dia tween central e, an ind log ide ject idea, miles ue be ividuals as interd tw fro ton m iscipl es an ee n inary d colla borat ion, desig n, pro cess es an d

lication pe app of a on prototy s lize driven the evoluti tes variou l visua tua data y to resent it illustra find a mu odal a wa s ning multi-mvisually repinterface, k to explore s n of a to y see Desig ersation ed to cal nv creatio Designed ed graphi ges as the s design s individual to of co ps ssa earch wa variou bas ses the wer. tionshi that en touch voice me discus tion Vie res rela ic we ns er ul this am rsa bet and pap aningf and situatio This the Conveough a dyn ail, text e basis of tionships ble me called sation thr pants’ em g date. Th isible rela ld ena schedules g cou tici inv etin convernts of par a me izing the municate r-changin munities. lication eve ic com pe appess, eleme ent aroundich visual h to com the toty am tion pro ich fuln agreemnner in wh n they wis sidera in dyn of the nality, use way in wh ft con ents shi design ctio the ma informatio es into m the tive of a agreem a tak and the wer’s fun tly fro ica ure of fulfils and thep. It also loration tion Vie significantaken is indduct tha t the nat ign develo impact ch arted this exp nversa a pro ers its des e nts of of the Co which dep e approa igning sid directly purposns, . Th eleme m, tion en des efully conintended atio ing the xamina ulting for envisaged betwe that car son the communic ms of Manag d the ree and res for monly difference, to one rea ity r that eive digital different requirety, visibil are com a clear its facility Fo ts . rks in acting d and rec tions andion. usabili tive produc that ma inate g g and sen ic interac versat interacign thinkin or is determof thinkin simply to ic am con a dynam e of in des t purpose erse ways was not ding of dyn lution of aus er the wer, es bec ts or erstan t the evo distinc ity for div consid l und tion Vie hou efu lly ign outcom of producen and utilConversa contextua se throug to car des a purpo nce betwe igners form of strated of the facilitate of the ere are illu for des t to the tive but to ent that ception hts the diff innova essity pec a nec t with res ign hlig row con s and agreem ten a nar study hig zed rule lasting des hlights e g rdi ch hig duct’s con arise from ign cas standa ons of lon resear This ent of a pro that can le this des t follow diti con amic treatm sequencesof examp ducts thachanging pro y ign; dyn t the the cones. By wa erminate m; des suppor servic ing for det es that ual; for vic tile; vis design ts or ser re; tac produc ns. ; softwa ractive situatio ; inte device ords: Keyw

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Ebenreuter (Lehoux), N. 2011, 'Designing a way to visualize the invisible through the dynamic illustration of conversations' in the Proceedings of The 17th International Symposium on Electronic Art (ISEA 2011) Sabanci University, Istanbul, Turkey, September 14-21st.

Developed by P. Jabaud

Lehoux, N. 2012, 'An organizing principle as a guide for collaborative thought and action' in the Proceedings of ADS-VIS2011: Making visible the invisible: Data Visualisation in Art, Design and Science Collaborations University of Huddersfield, UK, March 10th-11th.

Publications by N. Lehoux

The sBook Alcatel-Lucent Bell Labs France March 2010 - Present

Class

Project Description

Personal study

This work illustrates the creation of a social-based software system called the sBook. It is designed to support the reading and learning activities of students in an educational setting. The approach taken to develop this tool involves the participation of project stakeholders and potential end-users of the system. Knowledge garnered from user-centered experiments that examined students’ readings styles and strategies led the iterative development of the interactive tool.

Design Situation & Role

Informal learning

The creation of the sBook evolved from a partnership between Abilene Christian University (ACU) in the US, Cambridge University Press in London and Alcatel-Lucent Bell Labs France. Within Bell Labs, I worked as the sole interaction and interface designer with members of the Social Communications Team. I was also accompanied by an interaction design intern David Arenou during the first version of the sBook (V1 of 3). The project also involved user testing experiments undertaken at ACU.

Information Architecture

My Dashboard

Library

Markups

Workspace

Free Text

System Navigation

L+ L-

Contacts

Settings

Topics

L+ L-

Readers

Favorites

Add Markups

Underline

Add Free Text

Summary

Add Topics

Maths

Add Favorites

Markups

Modify Markups

Strikethrough

Modify Free Text

Interpretation

Modify Topics

English

Modify Favorites

Free Text

Highlight

Conversation

Geography

Bookmark

Comment

Science

Symbols

Note

Art

Topics

Topic Subfields

Status

L+ L+ S

Co-readers

Connect

Show My Reading Status

Add Co-readers

Available

Share My Reading Status

Modify Co-readers

Busy

BookScout

Do Not Disturb

Groups

Names

S

Add Groups

Experts

Group Names

S

Modify Groups

Add Experts Modify Experts

Group Members

Support

Names

S

Add Support

Names

S

Modify Support

S

Invisible

by N. Lehoux

Design Concepts Social Connections Markups Free Text

Topics

Aristotle Poetics

Readers

BookScout

My Status

Robert Smith

Connect

Available p.56

8

Available

8 2 4 20 25 5

Notes

4

Busy Do Not Disturb

15

Invisible

Sarah Curtis Busy p.256

5 Notes 23 Comments 7 Interpretations

Comments

TOC

Manage annotations

3

Show Mine

Interpretations

Share Mine

markup

Mid-level Wireframes

Dianne Summons

Symbols

Available p.250

2

Chapter 2 page n°12

20 Interpretations 25 Summaries 17 Conversations

Conversations

Book Title

Chapter 3 page n°40 Chapter 4 page n°55

Chapter three, page 287/620

Notes Conversations

Highlight

10

Chapter 1 page n°3

Name of Book

Available p.5

1 3

Summaries

Page 8/24

heatmap

High-level Wireframes

Justine Ebenreuter

6

BookScout

Name of Book

Readers

Book Title by Author

Shared Annotations

Bookmarks

Reading Status

Table of Contents

Notes Bookmarks Comments Interpretations Summaries Conversations

78 BookScout Members: Aristotle Poetics

Free Text

by author

Chapter 5 page n°60

As a response to these concerns I propose the design of a document that draws on the information contained within task analysis schematics and design rationale documents. The resulting integrated design documentation, which I refer to, as rationale instances are best, communicated by a combination of descriptive and visual design information. A rationale instance could tentatively be defined as ‘an inclusive illustration of integrated design potentialities’. In this way, characteristics given to descriptive information that support the variety of decisions made in the early stages of conceptual design research are integrated with visual interface design elements to provide a wide range of potential collaborators with useful design information. This is done in order to give shape to an open design process and enhance the possibility for innovative approaches in the development of different facets of a design project to emerge.

Prof. Barron

Chapter 6 page n°85

Readers

Status

Co-readers

Groups

Experts

Support

Tom Green

Dashboard

Library

Annotations

Contacts

Settings

Annotations

• Interactive Elements: The information entered into the score setup assistance should be visualised progressively within the preview window, which is an object of the setup assistant. This information should also communicate directly with the Score Editor, the Movement Editor and the Score Document. The options made available through the score setup assistant should also be accessible through the Tasks Panel / Score Setup.

The following example of a rationale instance makes explicit one of the resulting design decisions that supported the development of an interactive component and its underlying architecture, within the LabanAssist Sarah ParkerMeasure (b) project. This was achieved by providing a descriptive Staff (a) Strikethrough account of the relationship between (1) the specific Busy markup Figure 1. Score Structure problems found in the practical application of ut purus at enimconceptual aliquet scelerisque By Duis illustrating the specific design decisions Labanotation; and, (2) the design artifacts created to for ac howatthe preliminary and interface overcome these issues. The first two points are then lectus. Cras interaction odio mauris, rutrum iddesign for LabanAssist should be, this type of design further supported with, (3) an explanation of how the pharetra vitae, tempor in lacus. documentation provided a foundation for the design of function of the design outcome operates; and corresponds the prototype application. Moreover, this foundation is to both, (4) the visual attributes found in the interface firmly grounded in the problems particular to the practical design of the proposed artifact and, (5) the interactive application of Labanotation. As a result of a designer’s elements that the proposed artifact will communicate active involvement in user-centred and participatory with, in relation to the prototype application design practices, students and experts of Labanotation LabanAssist’s overall software design. In doing so, the found a number of issues to be challenging to the resulting documentation illustrates how user-centred and documentation of movement as Labanotation scores. The participatory design research can have a direct impact on benefit of this research underpins the value of end-user the knowledge another designer, developer, or expert Dashboard Library Annotations Contacts Settings involvement early on in the design process and how relevant to the project in question, has of the components information acquired from user-centred and participatory of a design situation. design practices can be made explicit. Furthermore, it 1. Component: Score structure highlights the role of rationale instances, which capture • Problem: Novice users of Labanotation have difficulty the early conceptual knowledge of a design and My Annotations Sharedproject Annotations Table of Contents in specifying a score’s time structure. illustrates this information as design components for further iterative development in an open design project. • Design Artifact: A new Score Setup Assistant should 1 This is with particular respect to informing4 a range of 1 offer end-users of LabanAssist the option to create Chapter 1. The Beginning potential collaborators, from varying fields of expertise, generic staffs and to also specify different elements of of the design decisions that contributed to the early the score’s time structure. design of the prototype application LabanAssist. The Underline markup

Individual Comments Library

• Visual Design Concept: During the selection of a number of different attributes that make up a score’s structure, each modification to a basic score structure should be visualised in the preview window of the setup assistant (See Figure 1a. Score Structure: Staff). In this way the tempo and measure of movement may be better understood in relation to the structure and formatting of a score (See Figure 1b. Score Structure: Measure).

Rationale Instances

edition details, year details, and other stuff

Dashboard

Favorites

by N. Lehoux

Low-level Wireframes

• Functional Explanation: The function of the setup Free ble users to select particular time structures and music tempos during the creation of a new score.

information captured within these documents provides a common ground in which designers concerned with the interface, interactive and user experience aspects of a Emily Wright project can continue to shape the development of new Available products or services. With respect to an open design project, however, it is important to consider how the Lorem ipsum dolor sit amet, consectetur knowledge they represent can be articulated to communicate notelit. onlyNunc the fundamental requirements adipiscing pretium pharetra he and design potentialities of et resulting drerit. Phasellus dictumdesign diam.decisions, but also those that influence the technical and non-technical direction of a design project.

Table of Contents

Contacts

Settings

by D. Arenou

Markups Free Text

Topics

Aristotle Poetics

Readers

BookScout

My Status

Comments

Connect

2

8

Available

Notes

Sarah Curtis

4

Busy Do Not Disturb

Busy

Duis ut purus at enim aliquet scelerisque ac at lectus. Cras odio mauris, rutrum id pharetra vitae, tempor in lacus.

Bookmarks

15

Invisible

Comments

Reading Status

Robert Smith Available

3

Show Mine

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc pretium pharetra he drerit. Phasellus et dictum diam. See link for more detailed information

Interpretations

Share Mine

6

BookScout

C

Chapter 4. Momentum

5

2

1

Comments

Notes

S, Parker

D, Jones

1

287

G, White

E, Wright

2

N, Miller

Chapter 5. Progressive Developments

Summaries

1

Symbols

Mid-level Wireframes 2

Conversations

Tom Green Busy

Cras odio mauris, rutrum id pharetra vitae, tempor in lacus. Sed elementum tellus vitae neque ullamcorper aliquet.

Prof. Barron

S Co-readers

Chapter 3. Picking Up Speed

3

Interpretations Summaries

Summaries

10

Status

Chapter 2. Moving On

Groups

Experts

Support

Tom Green

Dashboard

Library

Annotations

Contacts

Settings

by N. Lehoux

by N. Lehoux

Rationale Instances: Documenting Design Issues

Information Overload

Rationale Instance 1.4 Component: Visual indicators of contextual annotations

Design Issues by N. Lehoux

Problem: Address the contextual placement and direction of different symbols. See image top left. Design Artifact: Contextually positioned symbols. Functional Explanation: The placement of markups will be dependent on the side of the page that the selected text for markup or annotations starts on. For example both left and right arrows will need to be offered to the end user. The direction of the arrows could therefore change due to the starting position of the annotation, which is taken from the center of the screen. Visual Design Concept: Illustrated lower left.

Symbol Placement

by D. Arenou

Rational instance by N. Lehoux

Practice Based Research

Working towards an open source design approach for informati on projects captured the development of collaborative design common within int

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which de ments pro erface, int Natalie Ebenreuter project can eractive and us signers concerned vides a er experie with the continue Alcatel-Lucent Bell Labs France products or servic to shape the de nce aspects of a project, es. With Route de Villejust velopme however, nt respect to an op of new knowled 91620 Nozay, France ge they it is important en design to conside [email protected] not on represent can r how the

be articu design po ly the fun lat ten als those tialities of res damental requirem ed to how designers do othings and developing a ult rationale for dir ion that influence the ing design decis ents and the grounds upon ect which of new courses taken. ions, bu tecare a de hnica sign proofjecaction l t an d no n-technica This requiresAscollaboration, learning,t. and mutual a response l to stakeholders these understanding do between in the design cumentvarious that draws concerns I propo tasimportant process. This is inonthe act of designing, se the de k analysisbecause the inf sig schemati n of a ation The result possibility to induce orm cooperation there is a distinct ing integ cs and design rat contained within refer to,of a community, between members facilitate ionale do as ration rated deand sign todocu cu ale ins a co change through effective oftan communication. Intion, ments. mbinatiomodes ces are be menta which I npowerful st, of inform doing so, design becomes a approach to shaping co mm de scriptive ation. A unicated rat ale motivate by and vis definedthat encourage cultural practises people to ua ins as ‘an inc ionand l desig n lusive illu tance could ten take action. potentialiti tat str es’ descriptive . In this wa ation of integrat ively be y, we ed desig In this paper I consider if the concept of open source If we understand design in this way, then can begin to inf ch ara orm n cte decisions ati ristics giv that assuapp development can be extended to collaborative interaction made in ofon appreciate res how the application design, service, can en to ort the the early earch are stages through design practices. In doing so, I argue that effective open facilitate new courses of int collaborative action thevariety of of egrated eleme ntsof to withimportant cotoncep design processes for designing interactive experiences open exchange ideas. However, thetual design provid collaborat e a wi visual interface ors widevelopment need to be developed and propose a way in which online de range concept of source or systems oriented design th useful in open order to de of sig po communication tools and rationale instances can be used n givapproach design isena method of a holistic tential informati e shape that provides hance the on. to an op functioning to share the iterative direction of open design decisions. framework inpowhich en desig This is done ssibilityindependently deve-lopone n pro for innov mentofofa larger parts orem subsystems environmental orcess and ative ap differensystem, erg t fac achises in Author Keywords ets of a ofpro otherwise, cane.be developed. The significance this the desig n pro Open source development, design decisions, rationale the organisation Rationa of individual functioning components, ject to le Inssituation instances, and open design. tances that can be integrated into a relevant Thto e afoldesign low ing exover larger ex complex system an extended period of time. ample plicit on of a rat e of the development ACM Classification Keywords ionofaleanins As a sup result, cumulative evolving portethe resulting tance ma da way the de D. Software. D.2 SOFTWARE ENGINEERING (K.6.3). decontinual system toveaccommodate the shifts kes sig andoffers lopment its un of an int n decisions tha de D.2.2 Design Tools and Techniques. Subjects: ing in human in rly dynamic environments. eractive t projecneeds t. This wa architecture, componen Evolutionary prototyping. wi thin the s achiev t ount of development ed The acc strategic of by Apple’s iPhone Labaand nAssist the pro relationshi viding a problems Google’s Android Platform arep examples the descr INTRODUCTION between in which found iptive Laba in (1) the no the Staff (a) tat open development third-party applications enables of ion In the course of interaction, designers deal with various practical specific ; and, (2) overcom appliongoing the to expand different software the e these developers cation levels of bias and ambiguity in the exchange of ideas and Measure of issues. Th design artifacts further supand (b) functionality of a esingle or cre system. porteservices first product ated to information. Design is one such discipline that serves to Figure 1. d with, two point fun Score Str cti By on (3) The theoretical s (1966, illustrating of theframeworks an exby are then ucture enrich cultural life and its heritage. While perhaps this is design ou offered plaAlexander to th, nation of the for how tcoand 1971;boAlexander, Silverstein, andthe me op (4) the Ishikawa, how not a generally accepted view, Margolin (1995, p. 354) the prelim specific conceptua erates; an 1977) visual att design of for Laba inary int l design corre ribute Pask (1969) also provide uss fou with a d conceptual argues: “Design in a deeper sense is a service. It generates eraction nA elements the proposed art nd in the sponds and interf decisions documenta ssist should understanding such The ifactsystems that of interf the products that we require to live our lives.” In dealing ace desig be, this and, (5) operate. the how ace with, in propo n the protot tion provided a therole sed art literature cited, which played a ifa significant in cti the intera with the complexities of society, Nelson (1957) sees the foundation type of desig yp ct wi LabanAssi relation to n firmly gro e application. commun andve for the de the pro advancement design llprocedures st’sofovcomputer-assisted role of a designer as a provider of service that can be Mo ica un reo sign of de era te totype resulting d in the pro ver, this ll sof application tware application disciplines that deal with a broad understanding of docu fou ble de rendered at a variety of levels, and is crucial to the type nd me ms sig ation is ntation illu particular n. In do participa active inv of Labanotation ing str to dynamictorysocial systems, educational systems and ate the so de and quality of products produced. Rittel (in Cross, 1984, . , s As a res sign resear practical the how use the know design pra olvement in use ult of a r-cen contributechtocananhave expanded notion of ledge an tre p. 305) refers to the provision of a designer as: “That of a relsustainability; designer’s r-centred oth a ect im d and evant todevelopment. found a ctices, students and parti signer,of de this, dir I argue that the projec er Indelight pact itonis an midwife or teacher rather than the role of one who plans ofsystems nu veloper, t quconcepts a design to leverage documenta mber of issue d experts of La cipatory estion, ha associated or expe possible open situation. inthe s to be banotation for others.” This is achieved through the re-examination tion of mo rt s of the co with ch be all ne ve enging fit of ment as mponenthat source development and create open design practices and negotiation of practise and purpose; by looking at 1. Co mpon ts ent: Score involvem this research unde Labanotation sco to the have the potential to strfacilitate ent early rpins the ucture the collaborative effort of res. The • Pr oblem: No on in value individuals who work towards sharing and information acq OZCHI 2009, November 23-27, 2009, Melbourne, Australia. inmany uired fro the design proce of end-user specifyin vice users of Laba design pra m user-cen developing evolving idea. notation g an ss and a sco Copyright the author(s) and CHISIG cti re’ ces how s ha tre time struc can be ma • Design ve diffic highlights d and pa Additional copies are available at the ACM Digital Library ulty ture. rticipatory Artifact: de the ex rol pli e of ration cit. Furth the early A neas (http://portal.acm.org/dl.cfm) or ordered from the CHISIG secretary offDesign er end-u w Source Knowledge Score SeMaterials ermore ale ins concep sers of ([email protected]) tupfor gene Asfacilitating LabanAhowever, sistant shoan open illustrates thi tual knowledge tances, which cap , it The ricpractical staffs anchallenges, ssi OZCHI 2009 Proceedings ISBN: 978-1-60558-854-4 st the s inform of a desig ture uld d to become furthe the design ation as also score’s tim process apparentoptio when n to the createsource Th r iterative deve design co n project and e structur specify differen lopment is is wi mpon t elements e. of potential th particular res in an open desig ents for pect to co informing n project. 285 of the de llaborators, from a range sign decis varying of design of fields of ion expertise, the protot s that contribu ted ype appli cation La to the early banAssist. Th e 287 ABSTRACT

At its core the act of designing begins with an idea that develops over time to shape the creation of a product or service that meets a distinct purpose. Characteristically, a select group of designers, key stakeholders and possibly end-users of a product work together to facilitate the design process. However, if understood with respect to the development of an open source project, open design projects can potentially involve any number of global participants that contribute to the online development of a product’s voluntary advancement.

Rationale Instances Publication Ebenreuter (Lehoux), N. 2009, 'Working towards an open source design approach for the development of collaborative design projects' in the Proceedings of OZCHI 2009, Melbourne, Australia, November 25-27, pp. 285-288.

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Russian Business Ethics: A Literary Approach

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Since perestroika, Russian business schools have revolutionized their curricula to prepare students for competitive markets (Mechitov & Moshkovich, 2006). Although the educational reforms ofthe 1990's borrowed heavily from the West, Russians have their own deep wells to draw from in the area of business ethics and workplace spirituality. Russia is renowned for rich literary and spiritual works marbled with ethical and moral themes, and for concerted attention to youth character development (vospitanie)-albeit politically motivated-during the Soviet era.

Reno Langton Chapter 7, p.227

Justine Petite Chapter 1, p.2

Despite these resources, Russian educators face a crisis in ethics education. Corrupt business practices remain rampant in Russia, impeding economic, political, and societal advancement (Transparency International, 2005; Expert Analytical Centre, 2004; INDEM Foundation, 2005). Youth appear to have few tools for sorting out the flood of conflicting values from the media, business practice, and the Russian Orthodox Church (Kliucharev & Muckle, 2005), and limited resources exist to equip faculty in ethical pedagogy (Jarvis, Kondrashova, Efendiev & Tukhfatullin, 2005). One study concluded that Russian managers are more confident they can be both ethical and successful in business, than are MBA students (Jaffe & Tsimerman, 2005).

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The purpose of this (text) is not to review contemporary research on business ethics in Russia (cf. Jaffe & Tsimerman, 2005; Sommer, Welsh & Gubman, 2000), but to suggest.the benefits of using literature to explore business ethics in Russian higher education.

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Why Use Literature? Literature immerses readers into rich ethical scenarios. By detailing the values and reasoning of characters over time, literature can help students examine and assess ethical reasoning, actions, and consequences (McAdams & Koppensteiner, 1992). Using literature to engage ethics in Russian business education preserves Russian culture, sharpens value identification and ethical reasoning among youth, and eventually, enhances ethical and socially responsible business practices-goals desired by many in Russia.

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adipiscing elit. Vivamus vel urna a Despite theseidresources, sapien ullamcorper pulvinar id erat. Russian educators face a crisis in ethics education. Corrupt business practices remain rampant in Russia, impeding economic, Curabitur blandit.

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Russian Business Ethics: A Literary Approach

Since perestroika, Russian business schools have revolutionized their curricula to prepare students for competitive markets (Mechitov & Moshkovich, 2006). Although the educational reforms ofthe 1990's borrowed heavily from the West, Russians have their own deep wells to draw from in the area of business ethics and workplace spirituNote ality. Russia is renowned for rich literary and spiritual works marbled with ethical and moral themes, and for concerted attention to youth character development (vospitanie)-albeit politically motivated-during the Soviet era. Lorem ipsum dolor sit amet, consectetur

political, and societal advancement (Transparency International, 2005; Expert Analytical Centre, 2004; INDEM Foundation, 2005). Youth appear to have few tools for sorting out the flood of conflicting values from the media, business practice, and the Russian Orthodox Church (Kliucharev & Muckle, 2005), and limited resources exist to equip faculty in ethical pedagogy (Jarvis, Kondrashova, Efendiev & Tukhfatullin, 2005). One study concluded that Russian managers are more confident they can be both Cancel Submit ethical and successful in business, than are MBA students (Jaffe & Tsimerman, 2005). The purpose of this (text) is not to review contemporary research on business ethics in Russia (cf. Jaffe & Tsimerman, 2005; Sommer, Welsh & Gubman, 2000), but to suggest.the benefits of using literature to explore business ethics in Russian higher education.

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Why Use Literature? Literature immerses readers into rich ethical scenarios. By detailing the E R T Y U I O values and reasoning of characters over time, literature can help students examine and assess ethical reasoning, actions, and consequences (McAdams & Koppensteiner, 1992). Using literature to engage ethics in Russian business education preserves Russian culture, sharpensF value identification ethical reasoning S eventually, Denhances G andH J amongKyouth, and L ethical and socially responsible business practices-goals desired by many in Russia.

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Despite these resources, Russian educators face a crisis in ethics education. Corrupt business practices remain rampant in Russia, impeding economic, political, and societal advancement (Transparency International, 2005; Expert Analytical Centre, 2004; INDEM Foundation, 2005). Youth appear to have few tools for sorting out the flood of conflicting values from the media, business practice, and the Russian Orthodox Church (Kliucharev & Muckle, 2005), and limited resources exist to equip faculty in ethical pedagogy (Jarvis, Kondrashova, Efendiev & Tukhfatullin, 2005). One study concluded that Russian managers are more confident they can be both ethi-

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Despite these resources, Russian educators face a crisis in ethics education. Corrupt business practices remain rampant in Russia, impeding economic, political, and societal advancement (Transparency International, 2005; Sarah Curtis Student Analytical Centre, 2004; INDEM Foundation, 2005). Youth appear Expert Feb 14, 2011 have few tools for sorting out the flood of conflicting values from the Duisto ut purus at enim aliquet scelerisque ac at lectus. Cras odio mauris, rutrum id media, business practice, and the Russian Orthodox Church (Kliucharev & pharetra vitae, tempor in lacus. Muckle, 2005), and limited resources exist to equip faculty in ethical pedagogy (Jarvis, Kondrashova, Efendiev & Tukhfatullin, 2005). One study concluded that Russian managers are more confident they can be both ethi-

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Since perestroika, Russian business schools have revolutionized their curricula to prepare students for competitive markets (Mechitov & Moshkovich, Robert Smith Student Although the educational reforms of the 1990's borrowed heavily 2006). Feb 14, 2011 from West, Russians have their own deep wells to draw from in the area Lorem ipsum the dolor sit amet, consectetur adipiscing elit. Nunc pretium pharetra he of business ethics and workplace spirituality. Russia is renowned for rich drerit. Phasellus et dictum diam. literary and spiritual works marbled with ethical and moral themes, and for concerted attention to youth character development (vospitanie)-albeit poTom Green Professormotivated-during the Soviet era. litically

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Since perestroika, Russian business schools have revolutionized their curricula to prepare students for competitive markets (Mechitov & Moshkovich, 2006). Although the educational reforms of the 1990's borrowed heavily from the West, Russians have their own deep wells to draw from in the area of business ethics and workplace spirituality. Russia is renowned for rich literary and spiritual works marbled with ethical and moral themes, and for concerted attention to youth character development (vospitanie)-albeit politically motivated-during the Soviet era.

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Since perestroika, Russian business schools have revolutionized their curricula to prepare students for competitive markets (Mechitov & Moshkovich, 2006). Although the educational reforms of the 1990's borrowed heavily from the West, Russians have their own deep wells to draw from in the area of business ethics and workplace spirituality. Russia is renowned for rich literary and spiritual works marbled with ethical and moral themes, and for concerted attention to youth character development (vospitanie)-albeit politically motivated-during the Soviet era. 51

Russian Business Ethics: A Literary Approach Since perestroika, Russian business schools have revolutionized their curricula to prepare students for competitive markets (Mechitov & Moshkovich, 2006). Although the educational reforms ofthe 1990's borrowed heavily from the West, Russians have their own deep wells to draw from in the area of business ethics and workplace spirituality. Russia is renowned for rich literary and spiritual works marbled with ethical and moral themes, and for concerted attention to youth character development (vospitanie)-albeit politically motivated-during the Soviet era. Despite these resources, Russian educators face a crisis in ethics education. Corrupt business practices remain rampant in Russia, impeding economic, political, and societal advancement (Transparency International, 2005; Expert Analytical Centre, 2004; INDEM Foundation, 2005). Youth appear to have few tools for sorting out the flood of conflicting values from the media, business practice, and the Russian Orthodox Church (Kliucharev & Muckle, 2005), and limited resources exist to equip faculty in ethical pedagogy (Jarvis, Kondrashova, Efendiev & Tukhfatullin, 2005). One study concluded that Russian

managers are more confident they can be both ethical and successful in business, than are MBA students (Jaffe & Tsimerman, 2005). The purpose of this (text) is not to review contemporary research on business ethics in Russia (cf. Jaffe & Tsimerman, 2005; Sommer, Welsh & Gubman, 2000), but to suggest.the benefits of using literature to explore business ethics in Russian higher education.

Why Use Literature? Literature immerses readers into rich ethical scenarios. By detailing the values and reasoning of characters over time, literature can help students examine and assess ethical reasoning, actions, and consequences (McAdams & Koppensteiner, 1992). Using literature to engage ethics in Russian business education preserves Russian culture, sharpens value identification and ethical reasoning among youth, and eventually, enhances ethical and socially responsible business practices-goals desired by many in Russia.

Despite these resources, Russian educators face a crisis in ethics education. Corrupt business practices remain rampant in Russia, impeding economic, 51 political, and societal advancement (Transparency International, 2005; All Expert Analytical Centre, 2004; INDEM Foundation, 2005). Youth appear Symbols to have few tools for sorting out the flood of conflicting values from the Summaries media, business practice, and the Russian Orthodox Church (Kliucharev & Muckle, 2005), and limited resources exist to equip faculty in ethical pedaComments gogy (Jarvis, Kondrashova, Efendiev & Tukhfatullin, 2005). One study Notes concluded that Russian managers are more confident they can be both ethi-

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Russian Business Ethics: A Literary Approach

Since perestroika, Russian business schools have revolutionized their curricula to prepare students for competitive markets (Mechitov & Moshkovich, 2006). Although the educational reforms ofthe 1990's borrowed heavily from the West, Russians have their own deep wells to draw from in the area of business ethics and workplace spirituality. Russia is renowned for rich literary and spiritual works marbled with ethical and moral themes, and for concerted attention to youth character development (vospitanie)-albeit politically motivated-during the Soviet era.

Since perestroika, Russian business schools have revolutionized their curricula to prepare students for competitive markets (Mechitov & Moshkovich, 2006).+ Terry Manson

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Despite these resources, Russian educators face a crisis in ethics education. Corrupt business practices remain rampant in Russia, impeding economic, political, and societal advancement (Transparency International, 2005; Expert Analytical Centre, 2004; INDEM Foundation, 2005). Youth appear to have few tools for sorting out the flood of conflicting values from the media, business practice, and the Russian Orthodox Church (Kliucharev & Muckle, 2005), and limited resources exist to equip faculty in ethical pedagogy (Jarvis, Kondrashova, Efendiev & Tukhfatullin, 2005). One study concluded that Russian managers are more

Although the educational reforms of the 1990's borrowed heavily from the West, Russians have their own deep wells to draw from in the area of business ethics and workplace spirituality. Russia is renowned for rich literary and spiritual works marbled with ethical and moral themes, and for concerted attention to youth character development (vospitanie)-albeit politically motivated-during the Soviet era.

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Russian Business Ethics: A Literary Approach Chapter Two, p.51/180

Chapter Two, p.52/180

Russian Business Ethics: A Literary Approach Since perestroika, Russian business schools have revolutionized their curricula to prepare students for competitive markets (Mechitov & Moshkovich, 2006). Although the educational reforms ofthe 1990's borrowed heavily from the West, Russians have their own deep wells to draw from in the area of business ethics and workplace spirituality. Russia is renowned for rich literary and spiritual works marbled with ethical and moral themes, and for concerted attention to youth character development (vospitanie)-albeit politically motivated-during the Soviet era. Despite these resources, Russian educators face a Presence crisis in ethics education. Corrupt business practices remain rampant in Russia, impeding economic, political, and societal advancement (Transparency International, 2005; Expert Analytical Centre, 2004; INDEM Foundation, 2005). Youth appear to have few tools for sorting out the flood of conflicting values from the media, business practice, and the Russian Orthodox Church (Kliucharev & Muckle, 2005), and limited resources exist to equip faculty in ethical pedagogy (Jarvis, Kondrashova, Efendiev & Tukhfatullin, 2005). One study concluded that Russian managers are more confident they can be both ethical and successful in business, than are MBA students (Jaffe & Tsimerman, 2005). The purpose of this (text) is not to review contemporary research on business ethics in Russia (cf. Jaffe & Tsimerman, 2005; Sommer, Welsh & Gubman, 2000), but to suggest.the benefits of using literature to explore business ethics in Russian higher education.

7

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Russian Business Ethics: A Literary Approach

5

Why Use Literature? Literature immerses readers into rich ethical scenarios. By detailing the values and reasoning of characters over time, literature can help students examine and assess ethical reasoning, actions, and consequences (McAdams & Koppensteiner, 1992). Using literature to engage ethics in Russian business education preserves Russian culture, sharpens value identification and ethical reasoning among youth, and eventually, enhances ethical and socially responsible business practices-goals desired by many in Russia. Many outside of Russia have utilized anthologies (e.g., Badaracco, 2006; Burden & Mock, 1988; Puffer, 1991), critical literary essays (e.g., Brawer, 1998; Clemens & Mayer, 1987), and individual literary works (e.g., Garaventa, 1998; Riswold, 2003) to explore business ethics. Several of these efforts include or focus on Russian works (e.g., McCormick, 2004; Padelford, 2004). For those interested in exploring workplace spirituality, Orthodox writings provide a treasure trove of rich insights. Although repeat with ethical and moral themes, employing literature in Russian ethics education is not without its challenges. The interweaving of moral and religious writing with nationalistic (narodnost) writing is a familiar genre, popular from the Bolshevik era and the Russian Revolution to Soviet times (Steinberg, 1994). For some, this literary style may appear as "national, religious, and cultural grand narratives of the past" (Popova, 2003, p. 231), with little relevance today. Likewise, an author's castigation of Russian political structures may appear dated or overpowering, distracting students from the ethical content of a work. A familiar work may be

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Russian Business Ethics: A Literary Approach Since perestroika, Russian business schools have revolutionized their curricula to prepare students for competitive markets (Mechitov & Moshkovich, 2006). Although the educational reforms ofthe 1990's borrowed heavily from the West, Russians have their own deep wells to draw from in the area of business ethics and workplace spirituality. Russia is renowned for rich literary and spiritual works marbled with ethical and moral themes, and for concerted attention to youth character development (vospitanie)-albeit politically motivated-during the Soviet era.

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Annotations Despite these resources, Russian educators face a crisis in ethics education. Corrupt business practices remain rampant in Russia, impeding economic, political, and societal advancement (Transparency International, 2005; Expert Analytical Centre, 2004; INDEM Foundation, 2005). Youth appear to have few tools for sorting out the flood of conflicting values from the media, business practice, and the Russian Orthodox Church (Kliucharev & Muckle, 2005), and limited resources exist to equip faculty in ethical pedagogy (Jarvis, Kondrashova, Efendiev & Tukhfatullin, 2005). One study concluded that Russian managers are more confident they can be both ethical and successful in business, than are MBA students (Jaffe & Tsimerman, 2005). The purpose of this (text) is not to review contemporary research on business ethics in Russia (cf. Jaffe & Tsimerman, 2005; Sommer, Welsh & Gubman, 2000), but to suggest.the benefits of using literature to explore business ethics in Russian higher education.

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Why Use Literature? Literature immerses readers into rich ethical scenarios. By detailing the values and reasoning of characters over time, literature can help students examine and assess ethical reasoning, actions, and consequences (McAdams & Koppensteiner, 1992). Using literature to engage ethics in Russian business education preserves Russian culture, sharpens value identification and ethical reasoning among youth, and eventually, enhances ethical and socially responsible business practices-goals desired by many in Russia. Many outside of Russia have utilized anthologies (e.g., Badaracco, 2006; Burden & Mock, 1988; Puffer, 1991), critical literary essays (e.g., Brawer, 1998; Clemens & Mayer, 1987), and individual literary works (e.g., Garaventa, 1998; Riswold, 2003) to explore business ethics. Several of these efforts include or focus on Russian works (e.g., McCormick, 2004; Padelford, 2004). For those interested in exploring workplace spirituality, Orthodox writings provide a treasure trove of rich insights. Although repeat with ethical and moral themes, employing literature in Russian ethics education is not without its challenges. The interweaving of moral and religious writing with nationalistic (narodnost) writing is a familiar genre, popular from the Bolshevik era and the Russian Revolution to Soviet times (Steinberg, 1994). For some, this literary style may appear as "national, religious, and cultural grand narratives of the past" (Popova, 2003, p. 231), with little relevance today. Likewise, an author's castigation of Russian political structures may appear dated or overpowering, distracting students from the ethical content of a work. A familiar work may be

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in re ating

09:30 - 10H00: rviewsDaily organization, student preparation and testing documentation ch inte sear10H00 of - 10H45: Boqio System tails Introduction & (Assisted) Functionality Test

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Patent Robinson, J & Ebenreuter (Lehoux), N. EP 10305442.5: Group reading progression monitoring by display analysis. Publication by N. Lehoux Patent by J. Robinson & N. Lehoux

Scribee Alcatel-Lucent Bell Labs France December 2009 - September 2010

Project Description

The following work illustrates the design and development process of Scribee, a web-based collaborative software application. Designed as a general communication tool to manage emails, Scribee has three key roles: 1) Scribee as a Manager and a Guide: seeks to ease and make collaboration more efficient, 2) Scribee as an Insider: helps you to learn from previous interactions, and 3) Scribee as a Doorman: helps you to recognize peoples’ competencies or to be recognized.

Design Situation & Role

The prototype’s collaborative development took place between researchers in Bell Labs France with expertise in computer engineering, design, usability and marketing. My role was as the lead interaction and interface designer. Taking an Agile development approach we worked in two week sprint cycles where I also held the position of Product Owner.

Persona

A Professional Persona to Situate Our Thinking

Personal Details

Technology Usage

Name Charles Dupont Age 41 Education PhD in Computer Science Occupation Head of Applications Domain ALBF Attitudes Busy, results oriented, social Marital status Married Children 2

Computer PC Cell Phone Android HTC PDA Blackberry Other Network attached storage (NAS) Primary Device Laptop Web Use Daily Computer proficiency Skilled Applications Word, PowerPoint, Excel, Mozilla, Outlook Technical frustrations Feels uncomfortable creating video’s and finds it difficult to run conversations via emails.

Communication Tools

Target Audience “I want to be able to catch up easily on the development of various projects that I am not directly

Email Clients Outlook & Gmail, with mobile access Text Editors Word & Outlook Daily Number of Emails 200 Daily Number of Read Emails 90% Daily Number of Unread Emails 10% Daily Number of Email Replies 30% Email Frustrations It is difficult to follow email discussions.

by N. Lehoux

Persona Needs

Identifying different roles and needs to envisage potential product features ROLE: PRIMARY USER AUDIENCE

need

ROLE: FACILITATORS

Senior Executives 1

2

3

4

Project Managers 5

6

1

2

3

4

5

6

‘Catch up’: reentry into missed emails ‘Recap’: who has said what ‘Conclusion’: discussion outcomes (actions) ‘Snapshot’: a timeline of different project summaries Hold/Run Conversations Identify the start of a conversation

Needs & Functions

by N. Lehoux

Design Concepts Collaborative Space Messages Scribee

CONVERSATIONS View All Show Hidden

General

Internal

2mi

Telstra News

Interviews Co...

GASTE, Yann

TO DO TAGS Current Later Overdue Action Item Follow

2

MY TAGS Important Mailing Lists Informative Unexpected

1

Conversation Space New Scribee: 3 participants

Amazon deliv...

RIBIERE, MYRIAM

2

1

2

2

1

2

28mi

UX Conference

BAKER, Dale

2

1

2

2

1

2

1

The good news is that we have lots of ongoing projects that match with the different concept proposition:

45mi

34mi

Bell Labs Tech...

IMK Update

LinkedIn News

THEBAULT, Pierrick

BROWN, Fred

2

2

1

2

2

2

1

2d

1h

65mi

P&P Mockup

Building Works

BURNS, Mike

BEAUVIS, Mathieu

2

2

1

2

• Participant ID Pane : Meeting Room assistant (MRA) , Grand Challenge (GC) • Participant background : People & project (P&P), BLTV • Participate via devices : CODEX, MRA, SumBot • Facilitation Tools : MRA • Digital Scribe : MRA, Sumbot, Harmony • 3D audio : myTeamwork ? , GC ? • Interactive Wall : MRA extension ? • Collaboration Tools : MRA, Dundal ?, Sumbot, P&P • Real Time Collaboration : MRA, P&P extension • Idea Analysis : Harmony ? • Idea Capture : Harmony

WRAGG, Nathan

1

Freemind... 2

Let’s keep the conversation alive and logged into Sumbot ;o)

To sum-up some discussion during the last call, it seems that “Immersive Collaboration” is more related to “intensive collaboration” to my mind. All concepts that illustrate the collaboration do not increase the notion of immersion; we are “classical” (i.e not disruptive) concepts to increase meeting efficiency by sharing information.

MARSHALL, Jamin

2h

2

SD 01.ai

Low-level Wireframes

10mi

Notification fo...

GREEN, Tom

2

Edit

GASTE, Yann: Hello All,

1

Codex Meeting 2

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PETRIE, Beth

24mi

PROJECT TAGS Scribee Codex People & Project Telstra Publications

External

22mi

5mi

SMITH, John

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1

2

1

3d

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2h

Power down...

Telstra Update

Keyboard deli...

BROWN, Micheal BEAUMONT, Brian Conversation Overview

Hope this could help! Regards, Yann

KORLJAN, William

MESSAGES DOCUMENTS

2m

Telstra News

GASTE, Yann

2

10m

1

1

10m

10m

Telstra News

Telstra News

AIDAN, Burno

Telstra News

EBENREUTER, Natalie

BURNS, Mike

4m

New EBEN

Small View Scribee

Rough Ideas

CONVERSATIONS View All

TO DO TAGS Current Later Overdue Action Item Follow

General

Show 7 hidden postes

1m

24m

2h

2d

Wireframes...

Codex Meeting

Bell Labs Tech...

Freemind...

EBENREUTER, Natalie

2

2

GREEN, TOM

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5

BROWN, Fred

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2mth

Top

BEAUVIS, Mathieu

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BRO

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Internal

PROJECT TAGS Scribee Codex People & Project Telstra Publications

2h

5m

10m

45m

1h

Interviews Co...

Notification fo...

IMK Update

P&P Mockup

1

3

RIBIERE, MYRIAM

1

2

BAKER, Dale

3

5

THEBAULT, Pierrick

8

UX

PAIN

BURNS, Mike

1

8

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MY TAGS Important Mailing Lists Informative Unexpected

Mid-level Wireframes

External 22m

Amazon deliv... PETRIE, Beth

7

28m

34m

65m

UX Conference

LinkedIn News

Building Works

MARSHALL, Jamin

1

5

WRAGG, Nathan

1

3

5

SMITH, John

90m

Las CAR

2

by N. Lehoux

Product Design Conversation Space Scribee CONVERSATIONS View All View Untagged Deselect Tags

Conversation Overview Conversations

Recent

Space Conversation Overview

Activity

Telstra News

01/03/10

Bell Labs Technical Journal

28/02/10

20:51

2

1

1

3

2

7

2m Yann Gaste

Telstra News

20:51

GASTE, Yann

2

TO DO TAGS Current Later Overdue Action Item Follow

MY TAGS

Concept Sketch

Important Mailing Lists Informative Unexpected

International Partners

28/02/10

20:51

5

9

20

Technology to Watch

28/02/10

20:51

5

3

2

1

10m

10m

Telstra News

Telstra News

AIDAN, Burno

Telstra News

EBENREUTER, Natalie

BURNS, Mike

4m

New Dimentions EBENREUTER, Natalie

Conversation Space

Frederique Pain

Recent

Telstra News: 7 participants Reply

PROJECT TAGS Scribee Codex People & Project Telstra Publications

10m

1

Bruno Aidan

PlusBook Interviews

28/02/10

20:51

3

2

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Scribee Prototype Dev...

28/02/10

20:51

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8

1

IMK Update

28/02/10

20:51

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5

10

UX Conference Madrid...

28/02/10

20:51

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1

1

Amazon Order

28/02/10

LinkedIn Activity this Week

28/02/10

Parsons Paris Collaboration

28/02/10

GASTE, Yann: Hello All, Yann Gaste

Let’s keep the conversation alive and logged into Sumbot ;o)

Myriam Ribiere

To sum-up some discussion during the last call, it seems that “Immersive Collaboration” is more related to “intensive collaboration” to my mind. All concepts that illustrate the collaboration do not increase the notion of immersion; we are “classical” (i.e not disruptive) concepts to increase meeting efficiency by sharing information.

Alexis Germaneau

The good news is that we have lots of ongoing projects that match with the different concept proposition: • • • • • • • • • •

Chu Ly Muy

Annie Gentes

Scribee

Edit

Participant ID Pane : Meeting Room assistant (MRA) , Grand Participate via devices : CODEX, MRA, SumBot Facilitation Tools : MRA Digital Scribe : MRA, Sumbot, Harmony 3D audio : myTeamwork ? , GC ? Interactive Wall : MRA extension ? Collaboration Tools : MRA, Dundal ?, Sumbot, P&P Real Time Collaboration : MRA, P&P extension Idea Analysis : Harmony ? Idea Capture : Harmony

Interface Design

Dominique Decotter

20:51

4

2

0

20:51

2

1

1

20:51

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2

0

Hope this could help! Regards, Yann

Julien Robinson

Project Report.doc

DOC

Conversation & Workspace Scribee CONVERSATIONS View All View Untagged Deselect Tags

TO DO TAGS Current Later Overdue Action Item Follow

PROJECT TAGS Scribee Codex People & Project Telstra Publications

MY TAGS Important Mailing Lists Informative Unexpected

WORKSPACE Steps Actions Issues Outcomes

Selected Conversations

Recent

Activity

Telstra News

01/03/10

Bell Labs Technical Journal

28/02/10

20:51

International Partners

28/02/10

20:51

20:51

Scribee Timeline

2

1

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5

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Yann Gaste

March 2010 P&P Graphics

Fw

Telstra Update

EBENREUTER, Natalie

P&P_02.tif

IMK Interface

GASTE, Yann

DOC ProjectReport.doc

Ps

EBENREUTER, Natalie

ID_IMK_00.pdf

Bruno Aidan

Workspace

Conversation Space Frederique Pain

Recent Recent

Telstra News: 7 participants From: GASTE, Reply Yann

Edit

DOC

Scribee Scribee

01/02/10

Steps

Actions

Issues

Outcomes

Save

Publish

Help

03/02/10

GERMANEAU, Alexis GASTE, Yann: Hello All, BEAUVAIS, Mathieu

03/02/10

Yann Gaste EBENREUTER, Natalie Let’s keep the conversation alive and logged04/02/10 into Sumbot ;o)

GERMANEAU, Alexis 05/02/10 To sum-up some discussion during the last call, it seems that DECOTTER, Dominique “Immersive Collaboration” is more related to09/02/10 “intensive collaboration” to my mind. All concepts that illustrate the collaboration VERDOT, Vincent 09/02/10 do not increase the notion of immersion; we are “classical” (i.e not disruptive) 11/02/10 EBENREUTER, Natalie concepts to increase meeting efficiency by sharing information. AIDAN, Bruno 12/02/10 The good newsNatalie is that we have lots of ongoing projects that match 12/02/10 EBENREUTER, with the different concept proposition: 15/02/10 EBENREUTER, Natalie

Telstra News Scribee:

GASTE, Yann 9/03/2010

Drag and drop elements from your emails into this space.

• Participant ID Pane : Meeting Room assistant AIDAN, Bruno 16/02/10(MRA) , Grand • Participant background : People & project (P&P), BLTV GERMANEAU, Alexis 18/02/10 • Participate via devices : CODEX, MRA, SumBot VERDOT, Vincent Tools : MRA 18/02/10 • Facilitation • Digital Scribe : MRA, Sumbot, Harmony EBENREUTER, Natalie 20/02/10 • 3D audio : myTeamwork ? , GC ? DECOTTER, Dominique • Interactive Wall : MRA extension ? 22/02/10 • Collaboration Tools : MRA, Dundal ?, Sumbot, P&P • Real Time Collaboration : MRA, P&P extension Reply Edit • Idea Analysis : Harmony ? • DECOTTER, Idea Capture : Harmony Dominique: Hello All, DOC

Dominique Decotter

Interaction Design

Let’s keep the conversation alive and logged into Sumbot ;o) Hope this could help! Thanks, Regards, Dominique Yann DOC DOC

SD 01.ai Project Report.doc

by N. Lehoux

Managing All The Elements

Project goals, end-user needs, product features and their implementation Role

Identified User Needs

Feature(s)

Functionality

Insider Manager

X

X

Implemented Development

‘Catch up’: reentry into missed emails

Conversation Space (expanded & mininized) Various Styles Scribee Profiles Workspace

A connected email history to summaries made, wiil help end-users of Scribee to visual all parts of a conversation (person, date, time, source data) and identify what emails were not included in associated summaries.

Design

X X X

X X X

Different summary types defined as visually formatted templates/styles will help end-users of Scribee to identify what is important at a glance. One template style or many styles (ie. issues, workflow, actions points) can be used in any one summary. The template styles that deliver important information via summaries are linked to a system perspective in which you can view this information. For example 'Programmer Profile' will allow a prgrammer to view information that is more relevant to his situation. Alternatively, a 'Manager Profile' can be customised to suit what is most important for you to understand. It can be displayed in isolation or in reference to something else. For example all current issues that are found in a project's workflow provide certain issues in reference to a particular project.

Project Management

X

X

‘Recap’: who has said what

Workspace Conversation space minimized Name Style

Identify origin of email data (including date and time) and who created an email summary that used existing information from existing conversations.

X X X

X X X

X

X

‘Outcomes’: end result of workspace discussions

Outcomes Style Actions Style (Aligns with) Issues Style (Aligns with)

Create the possibility for end-users of Scribee to highlight the key outcomes of a discussion. Once an outcome has been identified the applied widget/style may become an established outcome if the status of the outcome has not been changed. Once an outcome is formally established, by lack of change, the functionality of the outcome style that leaves it open to scrutiny will be disabled after a set amount of time. Email notifications will also accompany the changing status of the outcome in question (the functionality of this style requires further development).

50%

50%

by N. Lehoux

Design Outcome

Visual Clarity

Follow Conversations CONVERSATIONS View All View Untagged Deselect Tags

TO DO TAGS Current Later Overdue Action Item Follow

PROJECT TAGS Scribee Codex People & Project Telstra Publications

MY TAGS Important Mailing Lists Informative Unexpected

WORKSPACE Steps Actions Issues Outcomes

Useful

Scribee

Selected Conversations

Recent

Activity

Telstra News

01/03/10

Bell Labs Technical Journal

28/02/10

International Partners

28/02/10

20:51

Scribee Timeline: Timeline Attachments

2

1

1

20:51

3

2

7

20:51

5

9

20

Yann Gaste

March 2010 P&P Graphics

Fw

Telstra Update

EBENREUTER, Natalie

P&P_02.tif

IMK Interface

GASTE, Yann

DOC ProjectReport.doc

Ps

EBENREUTER, Natalie

ID_IMK_00.pdf

Bruno Aidan

Workspace

Conversation Space Frederique Pain

Telstra News: 7 participants Reply

Recent

Scribee

Edit

GASTE, Yann: Hello All, Yann Gaste

Steps

Actions

Issues

Outcomes

Save

Publish

Help

Catch Up Easily

GASTE, Yann 9/03/2010

Telstra News Scribee:

Let’s keep the conversation alive and logged into Sumbot ;o) To sum-up some discussion during the last call, it seems that “Immersive Collaboration” is more related to “intensive collaboration” to my mind. All concepts that illustrate the collaboration do not increase the notion of immersion; we are “classical” (i.e not disruptive) concepts to increase meeting efficiency by sharing information.

Outcomes

Name: To sum-up some discussion during the last call, it seems that “Immersive Collaboration” is more related to “intensive collaboration” to my mind. DOC

The good news is that we have lots of ongoing projects that match with the different concept proposition: • • • • • • • • • • •

Participant ID Pane : Meeting Room assistant (MRA) , Grand Participant background : People & project (P&P), BLTV Participate via devices : CODEX, MRA, SumBot Facilitation Tools : MRA Digital Scribe : MRA, Sumbot, Harmony 3D audio : myTeamwork ? , GC ? Interactive Wall : MRA extension ? Collaboration Tools : MRA, Dundal ?, Sumbot, P&P Real Time Collaboration : MRA, P&P extension Idea Analysis : Harmony ? Idea Capture : Harmony

Hope this could help! Regards, Yann DOC

ProjectReport.doc

Project Development

Steps

Name: 1) Praesent vitae nibh convallis odio sodales sagittis. 2) Etiam ornare laoreet molestie. 3) Donec urna mi, consectetur vitae tempor sed.

Issues

Name: Ut tincidunt ipsum vitae erat sollicitudin non pellentesque magna malesuada. Etiam blandit elementum aliquam. Phasellus a dui libero, sit amet tempor orci. Actions

Name: Ut tincidunt ipsum vitae erat Etiam blandit elementum aliquam Phasellus a dui libero

Project Report.doc

Ease Communication by N. Lehoux

Research Outcome

Who

Knowledge workers

Executives, managers, support staff and employees

Manager and guide

24/7 Availability

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Collaborate

g an Conversations evisin als es is d ser go servic end u based g yin g rt lo eL ppo ty of su chno xi f te le o p g Natali pable ignin e com the of des ion, ca ease in th Where Online fueled e nicat nges cr n has y of servic mmu challe An in of co ractio it way. f the ice One o ate system stainable stomer inte ve the qual ased serv g b pri pro tisfyin and su es and cu logyim o g sa appro n at a in ch th ith ive engag ased servic of a te rvices ols w -creat Figure 4. in an b f co tive se the design nication to hods map. ign o Scribee ologynova u at e des n metecology techn ment of in comm looks desig for th lled op search f enterprise al model ction ice ca re ra rv devel is te e se l tu ai ith in gs. Th servic sers o ncep pts w f an em nceiving offerin provide u . A new co conce e design o co d f ay ic ce o m n et an that tion bern perie a way gh th cy ea u ex ts cr n ro es er le th in m . To help others identify “who” has said “what.” prese simp 2.bRecap comb custo ample orative odel d the es that y way of ex posed m d colla eyon 3. Outcomes . To make visible what has been decided. servic pro ove b db ent an strate ing so, the al to m r involvem 4. Snapshot. To provide a quick overview of the curis illu otenti do se p u In e d . ee st en rent status quo. ave th si h Scrib as at s th er dge to -Lucent. putproject The above design principles enabled the m system f knowle atel t, co go emen product goals 13 Alc team to develop a strategymto envision sharin anag s. . © 20 ience ess ction g of cial sc einfothe and associated features inclusion busin for rminservice intera so e om ed th e fr d as th of ledgThis ese el ng, an offering. in riturn led to different stoocreation erthe know s of th ducts ginee e und ationcliente pinterface, ce, en spaces interactive can bvisible minbinthe se ic ro scien ation el co of rv novation nov Innovto facilitate ater eryexperience. or re designed the service iv in g el ts e s d of ic d en

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n ree elem tion or e, serv e fi s deg new t disci e crea eratur is them tion to it that emen ign lit ts in th oping th rvices menInterface Client uction service des and manag ent of serin rela ting se ent [5]. devel s m sidered tend exis m eral, 1]. By client op [2 coninterface usines e develop blished el Scribee’s is comprised of four interb e ex ta ev b In gen e peces d to th in th ng ong the ex er ill also its ability ater n in oi t se g w am re io ee g ea at on 2) the at m active spaces 1) “conversations,” “conversation a cr sses of us ty or applic an in their been proce ices th sernovel levels . With e to e serv s and s there has augment eased pact iv ut ie cr at ib im plines og in tr y ov ol to al t of con inn omie itivel ation techn otenti opmen impact a utes of r users pos g econ and educ vice the p aridevel Attrib ergin n has ch ore, is will comp of thei foster the and em for resear is innovatio Theref g er, in e [5]. Th tions s. th d ev y ta is es lt in an ow as Th cc ]. eatin d loya ic su action wth. H cumulated ds, seremph ion [1 on cr rateg satisf lue an ic gro ac novat fi el er va and st centers up t al vice in nce econom owledge om en g ci st cu ch ue elopm establishin fi nan of kn resear t dev der’s to infl ealth of this ent, provi the w produc rly stages elopm cus of son to turing and is dev the ea the fo ac evelop ns in sist th manuf d to d linary remai [21]. To as ee n n ig e , Inc. es cip e e th dicals vice d terdis isciplin emphasiz Perio ine in as a d Wiley n [1] comb d by itself d Brow sses that blishe tj.21580 an Pu t. er ce bl en Bitn pro l-Luc .1002/ s and Alcate ) • DOI: 10 model © 2013 om

Introd

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space,” 3) the “workspace” and 4) a “timeline” as shown in Figure 5 . Each space serves fundamentally different purposes that together seek to make end user participation and collaborative interaction possible. The primary interactive space, referred to as “conversations,” orders and controls the fl ux of incoming email messages. Based on the cybernetic concept of order and control, it is here that participants in a conversation may view the orderly display of individual and grouped messages as they are sent and received. Messages may also be tagged with generic or personalized tags, thus giving participants the power to control how information is organized and represented. The content of individual messages is presented in the

Journal Publication DOI: 10.1002/bltj

Bell Labs Technical Journal

151

Service Design Research Lehoux, N. 2013 (forthcoming), 'Interaction that values co-creation in the design of services', Bell Labs Technical Journal (BLTJ), Special issue on Human Science & User Experience, vol. 17, no. 4.

.c 3) ibrary 6 (201 5– 15 ileyonlinel (4), 14 (w nal 17 e Library l Jour in chnica Wiley Onl Te bs in Bell La d online he Publis

by N. Lehoux

Snowflake NDS Technologies / Cisco Video Technologies June 2012 - June 2014

Project Description

The following work illustrates the research and development process of Snowflake, an interactive TV content navigation service. Snowflake is a specially designed user interface that enables endusers to access and interact with a range of broadcast, on demand, OTT content, social networking services and interactive applications.

Design Situation & Role

Each year a new Snowflake demo is developed as a product by designers, producers and engineers in the Design Studio at Cisco Video Technologies. My role as R&D Manager was to 1) define the product design principles, 2) create system guidelines to orient product development, and 3) specify product requirements to direct the iterative product development of Snowflake to a variety of international broadcast operators.

Snowflake Design Principles

1.Simplicity

2.Intuitive

Engaging experiences should involve the least possible elements. Snowflakeʼs consistent use of simple terms and the logical relationships between objects and actions unify the experience of viewing content from multiple sources.

Interaction seems e ortless when everything appears to be exactly where it should be. Navigation in Snowflake should feel surprisingly familiar and comfortable so that you can focus on what you would like to watch rather than on what you are doing.

3.Discovery

4.Recognition

Discovering new content and revisiting your all-time favorites should feel simple and natural. Snowflake delivers content across a number of devices to suit your browsing preferences, so that you can find almost anything the way you like.

Identifying and communicating added value services is an important part of building strong brands. Snowflake is designed to showcase the unique vision of a company's brand across di erent touchpoints of the service experience.

Fundamentai Ideas

by N. Lehoux

Benchmarking

Pandora Radio

639749 Ratings

TuneIn Radio

37523 Ratings

Comparative Analysis With Pandora Radio you can create a station from the current song or artist, tap the album art for more info, buy tracks, email the station to a friend, bookmark songs and artists. Features: no ads, desktop and web accounts, and custom skins.

TuneIn Radio has over 70,000 radio stations and 2 million on-demand programs. Search for a song, artist or show to find stations around the world playing it live. Pause/rewind stations, add stations, songs, and shows to your presets and more.

iAmBeatBox

Slacker Radio

556 Ratings

AmBeatBox reached #1 in 34 countries. Its features include: export songs as MP4's, share songs on Facebook, create custom ringtones, discover new grooves with the Randomizer and unlock Free Dub Step loops through Facebook.

61077 Ratings

Access unlimited free music on your iPhone, stream music from millions of songs and artists, Listen to over 100 radio stations or create your own custom station with Slacker Radio.

by N. Lehoux

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TV

Information Architecture by N. Lehoux

High-Level System Map channel list

past

p+ chapters live video

content

recos

methods

future filters

psearch

library

channel list

recos p+

filters

Abstract Information

library live

search

store

live

channels

p-

vod/ content

hub profiles

vod/ content

recos buddies list

filters

store

search filters

filters

search

prefs

KEY main menu

main menu item

key content

contextual item

global item

profile specific

expansive content

by N. Lehoux

Mid-Level System Map

Interactive Navigation

Start Up

Profile 1

Hub

Profile 2

TV Filter Layer

Live

Premiere

Recommended

Hit Audience

Grid

Yesterday Tomorrow

Search

Today

Catch Up Live

Genre

Next

Tonight

Today (detail)

Now

Before

Assets Mosaic

Full Screen

Full Screen

Next

After Tonight

Day

Tomorrow

Geolocation

Keyword

Genres

Assets Mosaic

Methods

Filter Layer

Program Data

Store Methods

TV

Library Full Screen

by N. Lehoux

iPad Interactions Lib

rar y

TV

Gestural Interaction

#00

3.1

Con tro

Sto

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Pro

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Cha

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Mo

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Hu

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flic

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by N. Lehoux

Interaction Concepts

The Post Timeline WATCH POSTS

MARTIN

ABBEY

JUSTINE 02:18

WATCH POSTS

ANNE

ALEX

MARTIN

ABBEY

JUSTINE 02:18

ANNE

ALEX

posts animate in the background

video messages timeline

Back

1. FULL SCREEN CONTENT

Back

2. TAP A POST TO WATCH IN REAL-TIME (POSTS ANIMATE ACROSS THE SCREEN IN SYNC WITH THE TV)

3. FULL SCREEN CONTENT

4. A SELECTED POST STOPS CENTER SCREEN FOR VIEWING. PINCH TO MINIMIZE POST

Timeline Interaction WATCH POSTS

WATCH POSTS

MARTIN

ABBEY

JUSTINE 02:18

ANNE

MARTIN

ALEX

ABBEY

JUSTINE 02:18

ANNE

ALEX

Low-level Wireframes Back

Back

1. FULL SCREEN CONTENT

2. SWIPE THE VIDEO MESSAGES TO MOVE THE ENTIRE TIMELINE

3. FULL SCREEN CONTENT

4. SWIPE THE TIMELINE ELEMENTS TO MOVE THE ENTIRE TIMELINE

by N. Lehoux

iPad Guidelines

1 es: T R PA uidelin iPad

G

lone

dA Stan

Defining Product Behaviors

2.0 SION VER ary 2013 Janu

ZAPPING

Design Guidelines

ZAPPING Fast zapping occurs when people perform a two finger swipe up/down a) on the surface of full screen content, b) from the channel timeline or, c) the channel bar to access the channel list. Then browse the channel list by swiping up/down with a single finger.

Examples 1a

1b

Timeline

LOGO

PAST

CHAPTERS

NOW

FUTURE

Back

Fast Zapping - A Two finger swipe up/down from full screen video, the channel timeline or the channel bar to access the channel list. 1c

Fast Zapping - B Two finger swipe up/down from the channel timeline to access the channel list.

Channels

LOGO LIBRARY LIVE STORE

Back

Fast Zapping - C Two finger swipe up/down from the channel bar to access the channel list.

by N. Lehoux

iPad Guidelines: Companion & Remote Control

2 ompanion T R PA elines: C iPad

Guid

te

emo

aR & As

Multimodal Product Strategy 0 N 2. SIO 3 VER ary 201 Janu

CENTRAL NAVIGATION FOCUS

Design Guidelines

CENTRAL NAVIGATION FOCUS The iPad companion device does not show centrally focused navigation items in the UI. However, the TV requires a central focus in the UI so that people can visually see the items they are interacting with. This includes using the iPad as a remote control that is connected to the TV. Examples

LIBRARY

TV

STORE

SEARCH PREFERENCES

iPad Companion

No central navigation focus.

1a

1b LIBRARY

TV

STORE

SEARCH PREFERENCES

BACK

iPad as a Remote

TV Display

The TV gives focus to centralized content. The ‘Library’ navigation item and center thumbnail are focused.

by N. Lehoux

TV & Remote Control Unit Guidelines

3 eline d T i u PAR CU G

s

TV &

R

Defining Different Use Cases 0 N 2. SIO 3 VER ary 201 Janu

FIRST TIME USE DIRECT TO LIVE

Design Guidelines

CONTENT LAYOUT The hub provides people with links to live and recommended content. When a particular content item is selected at the hub level, by performing an ‘ok’ key press, it is presented to the viewer as FSC. The central item that is focused by defalut when Snowflake is first lanuched allows people to access live content directly. The default content item is also displayed as FSC in the background of the hub interface. Note that this functionality is only offered during Snowflake’s first time use.

Example ON/OFF

1

4 6

7

8

9

HOME

2

3 5

HOME

0

OK

LIBRARY

TV

STORE

OK

BACK

BACK V-

V+

OK Keypress

SEARCH PREFERENCES

Default Content Item The focused center content item is a direct link to live FSC during Snowflake’s first time use.

by N. Lehoux

Product Definition: System 3.1. Screen #02.00.10 TV.Filter

TV.Filter

SEARCH.Home

02.00.10

08.00.00

Suggested order of filters " Channels " User Channels " OTT Channels " Others filters " Grid " Search

ADDITIONAL FILTERS

OTT CHANNELS

GRID *

ITEMS

SEARCH

WEEKDAY YESTERDA Y TODA Y TONIGHT TOMORRO W

OK

OTT CHANNEL ITEMS

OK

*

OK

USERS CHANNEL ITEMS OK

CHANNELS ITEMS

Mandatory filters " Channels: lists all linear channels available to the current user profile " Grid: offers a number of direct access to different part of the grid " Search: search TV related content (this can include VoD and catchup content) Optional filters " User channels: lists all user channels available to the current user profile " OTT channels: lists all OTT channels available to the current user profile " Additional filters: any other filter. For example, some dynamic filters, giving access to the content that the user commonly looks for can be added here.

USER CHANNELS

CHANNELS*

OK

Filter list is project dependent but this document describes a list of mandatory and optional filters.

ENTRY POINT

!"#$%&!'()

TV filter screen offers a variety of filters or links to access programs that are coming from live sources (including OTT) and user generated content, but also VOD or Library contents in order to promote them.

OK

This screen relies on a standard component: Filter. Refer to GENERAL NAVIGATION GIS for details about this component.

TV.Live. ChannelBar

COMPONENT. Content

02.11.36

00.00.00

GRID 05.00.00

OK

BG VIDEO

PLAYER.LIVE. Fullscreen 06.11.00

RECOMANDATIONS

ADDITIONAL FILTERS

ACTION OK / TAP OK / TAP OK / TAP OK / TAP

SCREEN ITEM CHANNEL ITEM GRID ITEM SEARCH TITLE ANY CONTENT

BACK

ANY

DEFALUT ITEM

*

MANDATOR Y

DYNAMIC CONTENT

STATIC CONTENT

2ND SCREEN

BEHAVIOR Go to Screen #02.11.36 TV.Live.ChannelBar Go to Screen #05.00.00 GRID.Home Go to Screen #08.00.00 SEARCH.Home Content default action: refer to COMPONENT.Content (GIS GENERAL NAVIGATION) Go to Screen #01.00.02 HUB.Home, put the TV title in focus.

Technical Specifications 6

Information by L. Gardes Schemas by N. Lehoux

Product Definition: Interactions 6.12. TV: Refined

This screen appears after content has been refined using the refine tool. Filtered TV programs and ‘all results’ are displayed accordingly in the interface when results are displayed.

ACTION

SCREEN ITEM

BEHAVIOR

1

REFINE ITEMS

Items selected in the refine tool appear at the top of the screen when refined results are displayed. Each item can be deleted individually without the need to open the refine tool.

2

FILTERED TV PROGRAMS

3

ALL RESULTS

Filtered TV programs reduce to a single row of recommendations when refined results are displayed. Click the filter titles to access hidden content. All results appear on-screen when refined results are displayed.

Interaction Specifications

21

Written and produced by N. Lehoux & C. Chevalier

Product Development: Interactive Prototype

Interactive Prototype

Development managed by N. Lehoux & C. Chevalier

Research Outcomes 4. Snowflake Snowflake is a content navigation service that enables end-users to access and interact with a range of broadcast, on demand, OTT content, social networking services and interactive applications. The Snowflake service system is

ctive interais a focus on the integrated use of content displayed on a TV screen, controlled by a RCU and an iPhone. nresearch envisio ence on to an experi n e m pheno re the hum ncrete ptu om co es that ca ic ing fr Learn vision serv me* thor Na w ess tele rst Au

designed to align with emerging uses of technology and new contexts of use (See Figure 1). Specific to this

addr tate ne , e-mail t facili the se tha spite lly tho s. De especia cietie seek gies, ary so which hnolo mpor ing tec (TUIs), conte and es erg in ac em erf ir use ntial n of user int for the expone izatio n le is ial tio ning gib erc tan ying, desig concep Figure.1 Snowflake for the laptop, desktop, iPad and iPhone s) to d pla e comm ges of ental (GUI w ing an act: Th challen fundam res ho erfaces Abstr , work s the , the explo er int sse ys rning it us cu wa s lea e ult r dis of sions graphic uniqu ting res is pape ways exten from tes te in Th al ty de y. ica 4.1 The Interaction Model ric ili un ictor the es ma tapho usab with ir me to comm gs of contrad advanc gn the ns din ten d ali fin r The interaction model for Snowflake is largely structured around the content and required functionality of s an are of le huma on the t bette hema them to enab es tha awing age sc ding of devic on. Dr different operators and service providers. For the purposes of simplicity this study illustrates the video flow [23] im derstan smart eracti son's faces, our un of int use on d John er interof interaction. Figure 2 shows the various spatial relations that orient end-users within stems s for component’s system koff an ing sy hic us service of La evolv ctive n, grap ding intera different areas of the video flow component when using a RCU or an iPhone. Gestural interactions for the iPhone n desig of tio derstan n ac un desig an inter hors, nce the and RCU controls enable end-users to 1) watch full screen content, 2) access key system functions, and 3) interact tap ha en me may eptual since rience. s, conc forms with context sensitive applications. n expe hema ty of huma rams age sc s a varie prog Referring enter the service at the video flow start. After selecting content at various rds: Im face en toonFigure 2,heend-users duled Key wo user inter ility also tak d sc s an le ha ts the ab as dia options their th available is made in full screen content. From here end-users may navigate to new dcselection tangib ast me ble, wi n. e broa ca dc liv oa of of br mizatiolive TV and access chaptering tools to navigate forwards or backwards stowatch tion programs (+/-) time ductioronnew channels d cuto ro an over semina int ter e e dis ed olv rly e. Th th grea also have access to added system functionality in actions as well as choic viewing. nt wiEnd-users user they are co has ev The ea ground periencwithin thefocontent r . nte ng ck ex y. me t uti 1. Ba icantl bility nmen the ho d share and social l comp poassirange tered of ma interactive d signifnetworks in applications. The video flow component can also be found in nd an tools an entertai rsona en the ge pe me st de up ho As ch ts fir directly have nity to contexts ulated opened V) se ttons Labeled under categories such as Library, Live TV and Store, full screen diathroughout different portu at reg ntent on (T of bu g Snowflake. ast me ote the op mewh of co televisi d rem them broadc pressin an rs a so riety th or of va es s we s wi content is made accessible to end-users depending on whether they are looking to buy new content, watch live t ial vie de knob op-box user mater brough t a wi offered ing of th set-t rsive er and d ren formats l twist immecontent. The led wi and purchased mann l TV uppersonal ord an m above system interactions can also be understood in terms of m anua content ors find digita d-users nction, to rec TV co mediu ed the fer en rm, fu e, new ide a screen requir andoftheir metaphorical ermor the fo n prov extension to conceptual structures. annel ntrols , wide image schemas ult ree ch co ys Furth sc res a e da g ac nd wa As a interf a seco changin set. No ility. user 4.2 Spatial-Conceptual when lets as Mappings flexib of a TV ualize days and tab nt. ntrols that vis are the ones conte ace co art ph Gone d TV vices Johnsons’ le interf relate [18] work discussed by Lakoff in [24] describes a number of key conceptual structures of everyday ge sm art de tangib levera and to or sm t it to the Spatialization of Form Hypothesis [24], physical on the other bodily experience found in image schemas. According s that CUs) es is tha one an its (R service th un TV wi devic rs tive control this is spatial structures can be mapped intoartconceptual structures through the correlation of certain aspects between the viewe Interac ared sm which nnects nces. and sh er in that co experie rvices two domains. ir welle mann change TV se ble. Th with the ctive cial ex intera for so nt possi open , GUI’s th nte an nd wi co ha ough cial ether one ls, try, thr and so gy tog On the en too olo ble s. e n of hn za mi radigm facilitat ing tec variety custo oductio on pa IMP) emerg form xible, [31] a 2. Intr eracti ge of igms 6 nus (W of fle ent int systems vanta livery I parad wn me differ lation The ad ]. GU and de pull-do anipu entally [10, 17 e and control fundam direct-m ulated s the , mous to two make manip own as icons ponds ows, nt. Kn at and res nd me d ed wi ve of viron point achie ments to be ital en jects le dig hed ele ital ob angib establis le dig an int s enab , into menu window ll-down 1 and pu icons

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* Affil

Position Paper: Challenging The Control Of Evolving TV Services Natalie Lehoux

Abstract

NDS Technologies, now CISCO.

Despite the advances made from graphic user interfaces (GUIs) to tangible user interfaces (TUIs), which seek to enable humans to communicate in unique ways, the fundamental conception for their use and our understanding of them are often contradictory. This paper discusses the challenges of designing the remote control of evolving TV service systems that make use of GUI and TUI paradigms. Drawing on the findings of usability testing results it explores how an understanding of Lakoff and Johnson's [8] image schemas and their metaphorical extensions could potentially enhance the design of remote control devices that better align with the human experience.

65 Rue Camille Desmoulins 92130 Issy-les-Moulineaux, France [email protected]

Author Keywords Image schemas; conceptual metaphors; interaction design; graphic user interfaces; tangible user interfaces.

iation

Conference Publication

ACM Classification Keywords

Workshop Publication Copyright is held by the author/owner(s).

CHI’13, April 27 – May 2, 2013, Paris, France.

ACM 978-1-XXXX-XXXX-X/XX/XX.

H. Information Systems. H.5 Information interfaces and presentation (1.7). H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6): Haptic I/O).

General Terms Design; Theory.

Image Schemas Research Exploring & Enhancing the User Experience for TV Lehoux, N. 2013 (forthcoming), 'Position Paper: Challenging the Control of Evolving TV Services', for Exploring and Enhancing the User Experience for TV in CHI 2013 Changing Perspectives, Paris, France.

Lehoux, N. 2013, 'Learning from concrete phenomenon to envision interactive television services that capture the human experience' in the Proceedings of the IBC Technical Papers, Amsterdam, Netherlands, August 12th-17th.

by N. Lehoux