NATALIE (EBENREUTER) LEHOUX Phd, Fulbright Scholar
CONTACT DETAILS Address: 1 Rue François Villon, 78210 Saint Cyr l’Ecole, France. Phone Number: +33 (0)9 53 53 03 03 Mobile: +33 (0)6 84 78 67 58 Email:
[email protected] Website: http://ne.portfolio.free.fr/ Design Portfolio: http://ne.portfolio.free.fr/design/Portfolio_NL.pdf
DUAL NATIONALITY Australian French
LANGUAGES English (native) French (level B2 TCF advanced intermediate) German (spoken)
KEY COMPETENCIES Management: Client Relationship Management, Project Management, Mentoring, Facilitation and Presentation, Events Management (i.e. workshops and exhibitions), Research, Systems Analysis, Report Writing, Training and Development. Design: Strategic Design, Service Design, User Experience, User-Centered Research Methods, Product Integrity and Usability. Functional Skills: MS Office Suite, Adobe CS5 Suite, iWork Suite, Basecamp, SharePoint, Redmine, Jira and Fast Prototyping.
EXPERIENCE May. 2018 Present
Aptus Health La Défense
Director Product Design & UX I am responsible for the design of useful, usable and reliable solutions for Health Care Professionals that drive long-term engagement and quality patient outcomes. This involves contributing to brand & product strategies. Collaborating with commercial, engineering, legal and data operations teams. Organising and leading design sprints. Performing line management duties, reporting and resource planning.
NATALIE (EBENREUTER) LEHOUX Phd, Fulbright Scholar
EXPERIENCE Sep. 2015 April. 2018
IKEA Group Ile de France
Country Customer Experience & Information Leader My role was to improve interactions throughout the customer lifecycle from the customer's perspective. Understand customer motivations and expectations by tracking KPIs and turning them into commercial opportunities. Support the development of an omni-channel shopping experience by fulfilling the needs of the customers anytime, anywhere and on any device. Create trust in the IKEA Brand by ensuring a positive and relevant customer experience. Develop and implement reports and communication supporting the customer shopping experience. Maximise retail potential by creatively differentiating IKEA from other retail brands.
June 2014 Sep. 2015
Fjord/Accenture Paris
Service Design Lead & Acting Design Director I was responsible for the creative quality and innovation of projects, as well as client and team satisfaction. I oversaw the delivery of external client projects, pitches and internal development projects. I created design briefs based on project proposals and client feedback. Managed and oversaw the delivery of a range of projects, define project scope, goals and deliverables in collaboration with key stakeholders. Established relationships and liaised with key stakeholders throughout the project lifecycle. I also oversaw the planning, scheduling and tracking of project timelines and milestones to ensure on time and on budget delivery of work.
June 2012 May 2014
CISCO Ile de France
R&D Studio Manager I worked on the analysis and development of a TV content navigation service called Snowflake. I also created system guidelines and documented best practices to learn from each iteration and application of the service to a variety of international broadcast operators.
Jan. 2012 ENSAD March 2012 Paris
Jan. 2010 Dec. 2014
PCA Paris
Service Design & Culture Project Lecturer At the École nationale supérieure des Arts Décoratifs (ENSAD) I introduced students to key Service Design principles and explored the value of engagement following Albert Borgnamm’s notion of 'things' or 'devices' with respect to the design of engaging uses of technology. Service Design & Interactive Media Lecturer At Paris College of Art (PCA) I offered students a hands-on experience working with a variety of methods that contribute to the planning and conception of new products and service experiences.
NATALIE (EBENREUTER) LEHOUX Phd, Fulbright Scholar
EXPERIENCE Nov. 2009 May 2012
Bell Labs France
Senior Interaction Designer, Researcher & Strategic Foresight My role involved understanding a range of research requirements, end-user needs and new technical developments that lead to the design of innovative communication tools. I established and developed collaborative partnerships with local and international research/educational institutes. I developed strategic plans for the future to detect changing conditions, shape organisational approaches, and explore new markets, trends, products and services.
March 2009 Gobelins Paris
Design Strategy Workshop At Gobelins l’école de l’image I held a Design Strategy Workshop on participatory design methods and tools that assist the conceptual design & planning of new products.
March 2005 Swinburne Dec. 2008 Australia Carnegie Mellon United States
Lecturer, 1st year Convener, Design Researcher, Fulbright Scholar & Teaching Assistant I started at Swinburne University (SUT) as a Lecturer, which evolved into a Convener role where I managed and taught 150 undergraduate design students. I also designed award winning educational resources for students. As a design researcher I spent two out of three years in the US as a visiting Fulbright Scholar. This enabled me to take a teaching assistant position in Service Design & Design Studio Masters courses at Carnegie Mellon University.
March 2003 DT Design Feb. 2006 Australia
Freelance Designer/Developer While at David Trewern Design I developed websites, contributed to design extension, visualized wireframe designs and created design concepts.
Jan. 2002 July 2002
Momentum Australia
3D Trainee in Modelling and Animation At Momentum Animation Studios I 1) created and animated 3D models, 2) created and applied textures to 3D models, 3) contributed to Video clips and commercials and 4) created and animated a sun smart campaign.
Jan. 2000 Feb. 2001
CALC Australia
Multimedia Developer At Calc Multimedia, a multimedia studio situated within Victoria University, I designed and developed websites, educational resources and training systems.
NATALIE (EBENREUTER) LEHOUX Phd, Fulbright Scholar
QUALIFICATIONS 2015
TCF France
The National Ministry of Education Level B2 advanced intermediate
2011 2012
Bell Labs France
Alcatel-Lucent Technical Academy Member
2005 2008
Swinburne Australia
Faculty of Design, Swinburne University PhD in Design
2006
Fulbright Australia United States
Australian-American Fulbright Commission Fulbright Scholar
2001 2004
Swinburne Australia
National School of Design, Swinburne University Bachelor of Multimedia Design Honours (First Class)
1990 1992
ABS Australia
The Australian Ballet School (ABS) Diploma in Dance
SELECTED PUBLICATIONS 2013
Lehoux, N. 2013, 'Interaction that values co-creation in the design of services', Bell Labs Technical Journal (BLTJ), Special issue on Human Science & User Experience, vol. 17, no. 4, pp.145-156. Lehoux, N. 2013, 'Design as a Field of Inquiry: A Reflection on Design Methods,' in The International Journal of Design Management and Professional Practice, Volume 6, Issue 1, pp.85-96. Lehoux, N. 2013, 'Learning from concrete phenomenon to envision interactive television services that capture the human experience' in the Proceedings of IBC 2013, Amsterdam, Netherlands, August 12-17.
PATENTS 2014
De Marrez, D., Gardes, L., Lehoux, N. & Prat, Y. P-517: Shopping mode with timeline.
2010
Robinson, J & Ebenreuter, N. EP 10305442.5: Group reading progression monitoring by display analysis.
