Dy Manager – Sales (Residential) (BEL/MGRDM/0310) Job Title: Dy Manager – Sales (Residential) Department: Sales Desired qualification: MBA in Sales & Marketing from a premier institute Desired Experience: 6 – 8 years of experience with at least 3 years experience in the Sales Function within the Real Estate industry Technical Knowledge • Knowledge of the Real Estate Industry
prompt resolution of customer complaints, to drive top line growth and customer delight. Strategic • Survey the global environment to identify best practices in the areas of branding, customer relations and customer care management for residential projects; Provide inputs to superiors for developing appropriate strategies to address / incorporate the same in BEL • Conduct in-depth analysis of the geographic, demographic and psychographic aspects of each target market and provide inputs to superiors to design branding / advertising initiatives for residential projects
• Knowledge of Product Range
Operational
• Knowledge of Documentation Standards & Clauses
• Drive implementation of sales strategies around new residential project offerings, product pricing and delivery in line with Organizational guidelines; Communicate new initiatives / projects to critical stakeholders
• Knowledge of Brand Management Behavioral Skills • Strategic Orientation • Managing and Developing Partners • Planning and Decision Making • Active Learning • Collaborating for Success • Effective Influencing • Driving Customer Delight • Delivery Excellence • Passion to Excel Job Objective: Supervise the implementation of the Residential Sales Strategy for Brigade Enterprises Limited (BEL), ensuring the
• Provide inputs for the development of a framework / matrix for pricing of residential projects across the Organization based on latest market price trends, industry norms and stakeholder expectations • Assist the General Manager – Marketing (Residential) in developing / updating SOPs related to residential projects; Ensure adherence to the same • Ensure implementation and maintenance of systems to capture regular market information and changing customer preferences • Analyze industry survey findings
and prepare reports on their implications on BEL’s business / growth plans • Work closely with the Corporate Branding Department to provide support and monitor implementation of marketing and branding initiatives for residential projects • Regularly interact with customers to ensure speedy closure of bookings and timely collection of payments • Work closely with key departments (Design and Development, Engineering, Finance etc) to monitor project (residential) status; Report findings to the General Manager – Marketing (Residential) • Work closely with customers to understand issues / concerns / complaints / modification requirements; Communicate these promptly to the Engineering Department and follow up to ensure timely resolution / incorporation of the same • Coordinate with the Engineering, Legal and Liaison Departments to ensure timely handover and completion of possession formalities • Drive implementation of framework to capture and incorporate customer feedback into system design for future projects • Review and monitor maintenance of documentation and execution of residential sales agreements / deeds etc • Maintain CRM and ISO documentation and records for various residential projects • Ensure timely maintenance and review of MIS for residential sales; Periodically submit the same to the General Manager – Marketing (Residential) • Monitor cash flows and achievecontinued...
B a c k t o c a r e e r s i n d e x pa g e
ment of residential sales targets; Highlight deviations and escalate issues to the General Manager – Marketing (Residential), if any • Provide timely support to the Team / Internal Departments for resolution of all queries with respect to sales of residential projects
Financial
People
• Maximize residential sales revenues and drive timely collections to ensure minimal receivables
• Conduct performance appraisals of subordinates
• Monitor and ensure adherence to the marketing budget for all residential projects
• Assess and fulfil training and career development requirements • Foster an environment of learning, excellence and innovation within all aspects of team work • Mentor and coach subordinates to develop the team’s capabilities
Financial Perspective
Key Result Areas
Key Performance Indicators
I. Achieving Revenue targets
I. Residential revenue target achieved • % adherence to timelines for residential collections
J. Continuously improve bottom line
J. % deviation from the Department budget
K. Customer Acquisition
K. % increase in leads / sales from each sales channel • % increase in repeat residential customers
L. Customer Satisfaction
L. % increase in residential C-Sat Scores • Effectiveness of pre-launch marketing initiatives conducted – Customer Feedback
M. Execution Excellence
M. % deviation from Department SOPs • Adherence to TATs
N. Performance Management System
N. % adherence to timelines for implementation of Performance Management System for subordinates and self
O. People Engagement
O. % increase in Department E- Sat score • Timely resolution of Department issues highlighted in the survey
P. Training
P. % achievement of training per employee as per the development plan
Customer Perspective
Internal Process Perspective
Learning and Growth Perspective
External Interfaces
Internal Interfaces
Customers (Residential)
Business Development / Design & Development
International & Local Property Consultants / HFIs / Agents
Apr 15, 2003 - I offer you my application for the position of Sales & Marketing manager especially in Europe and North America (international trade, product ...
Our customer provides complete civil engineering design services for ... Good understanding of the engineering market o ... Excellent project management skills.
E-Business Project & Sales Manager ... Good organizational and communication skills ... Languages : French (native language), English (current), Spanish ...
3148 Communicationnumber. M an..512. M ...... 3148 Communicationnumber. M an..512. M ...... BS = Bottle, non-protected, bulbous. CBL = Container bottle like ...
For doors 1-3/8” to 1-61/64” (35-50 mm). Pour portes de 1-3/8 po à 1-61/64 po. (35-50 mm). • For left-hand and right-hand doors. Pour portes s'ouvrant vers la ...
... le(s) propriétaire(s). Dans le cas échéant, nous ne faisons aucune représentation quant à l'état de la propriété (ou des propriétés) en question. 143. 5 534 128.
Recruitment, training, and territory placement of sales force with respect to determined ... customer database with CRM (Customer Relationship Management).
Jan 1, 1976 - Pric tub, to thirt withful for rotic, Fi Soft in R. R. i. 1 FF. Page 2. le. Mellotron Tape Library. Live Bank Programs N Woice Programs. Willins (3 in ...
on continuing to expand our design, fabrication, assembly and testing capabilities. .... a magnet, decreasing the reluctance of the air gap and thereby reducing .... Saturation : The condition under which all elementary magnetic moments have ..... ca
residential swimming pool. Damage, defects, malfunctions or any use which does not comply with the OPERATOR INSTRUCTIONS or which otherwise result from acts of God, negligence, abuse or misuse are excluded. Damage or any failure caused by repair whic
These effects are statistically significant, albeit small in magnitude. Our ... aversion discourages a household from making any changes. ..... areas with a population of 1 million or more; while a value 10 indicates a completely rural ..... first lo
Wear safety glasses at all times when working on pumps. ..... Consult your local building inspector for code ... to repeat this several times in order to get all the.
25 juil. 2014 - travers de lancements ou d'extensions de marques, et privilégiant la solidité à la vitesse. ..... [1] Y compris instruments dérivés - passifs.
stratégie digitale de l'entreprise et vous animez le trafic à l'aide des outils du digital et du web afin d'acquérir et de Convertir jusqu'à l'Achat l'ensemble de ...
EMPLOYMENT RECORD ( 10 years ). Since 2000 ... o Organising quality tests on new products on customer's sites before the sale of the product : defining ...
