COMMUNICATION WORKSHOPS Do you agree that effective communication is essential for success at work?

Training concept At TheatreWorks we specialize in bridging the gaps in communication by providing creative training workshops using interactive theatre techniques. This means participants are actively and productively involved in the whole training process. We help employees to explore a greater capacity to exchange ideas with others and promote better working relationships which contributes to a more dynamic working atmosphere. At TheatreWorks our approach to helping people communicate more effectively is to provide tools which can: • Promote participation • Enhance teamwork • Create initiatives • Build rapport • Develop plans and processes to achieve specific organisational goals A whole range of feelings can arise due to miscommunication, such as anger, stress, anxiety, fear, frustration and the feeling of failure or being undervalued. Every employee can benefit from speaking clearly, having their message understood and listening attentively.

What are theatre techniques? There is a wide range of theatre techniques which are transferable to everyday business situations such as giving a presentation, taking part in meetings or working together in a team. We use various techniques to improve overall impact and stimulate creativity. We will help you focus on: Positive Body language • Non-verbal communication • Gestures • Posture • Movements • Listening awareness • Eye contact • Breathing techniques Improvisation We introduce the notion of improvisation methodologies. By this we mean no script, no rehearsal; no one can predict what will happen. The beauty of improvisation is that it is spontaneous. This is a real life scenario. Candidates need to think on their feet and act out ‘scenes’. Improvisation works on collaboration, listening and awareness skills in particular and helps employees be more dynamic, creative and flexible.

Siège Social : 7 rue de la Muette, 78600 Maisons Laffitte Tel:

01.34.93.77.16 Fax: 09.55.29.45.95 Email: [email protected] S.A.R.L. au capital de 5.000 € / N° TVA FR07497707 25700018 RCS C75017334739 / SIREN 497 707 257 / APE 8559A

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Storytelling Traditionally, storytelling was used as a means of exchanging information between people. Today, it can be used as a legitimate communications tool to share organizational knowledge within a company. Our facilitators use storytelling as a way of inspiring participants to find a narrative form which is interesting and memorable to convey clear messages in an easy to understand format. This helps build relationships and encourages better understanding. Voice work The voice can betray our emotions, whether addressing a large group of people or speaking in a conversation with one other person. Often people worry how they sound and can become inhibited and less confident when they speak. This can greatly affect the ability to communicate and lessen the desired impact you want to make with your voice. TheatreWorks works with participants to practice voice projection and articulation. We also look at ways to reduce problems such as nervousness, shortness of breath or monotony of tone through breathing and posture.

Why use theatre techniques in business? There has long been an association between business and theatre: • Both take place in a public setting • Both require powerful communication skills • Both experiences can be extremely rewarding. Today’s business demands staff that can think creatively, react quickly and work effectively. Artsbased learning methods can help to instil and develop the critical skills needed to work in a competitive environment. No prior experience in acting, performing or improvisation is necessary. Our expert facilitators deliver simple, clear instructions on a range of effective exercises. Forum theatre The notion of Forum Theatre was founded by Augustus Boal, an innovative and influential theatre director, writer and politician. Boal experimented by changing the concept of conventional theatre, i.e. in which an audience passively observes the actors on stage, into unconventional theatre, i.e. in which an audience actively participates and becomes part of the scene. Spectators are invited to intervene physically to explore alternatives and to create new actions. TheatreWorks uses this underlying principle of Forum Theatre to involve participants in role plays to expose adverse situations in daily working life which impact dysfunctional working relationships including: • Poor communication • Lack of team spirit • Inadequate delegation • Insufficient listening on the part of managers

Siège Social : 7 rue de la Muette, 78600 Maisons Laffitte Tel:

01.34.93.77.16 Fax: 09.55.29.45.95 Email: [email protected] S.A.R.L. au capital de 5.000 € / N° TVA FR07497707 25700018 RCS C75017334739 / SIREN 497 707 257 / APE 8559A

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At any point during a role play a spectator may stop the scene and make suggestions on how to improve the situation, and even substitute someone in the scene. Through participation delegates are invited to explore multiple perspectives and act out positive change where necessary. It gives delegates the opportunity to try new approaches, consider alternative actions and improve a targeted skill set.

Our approach: the power of drama TheatreWorks uses the power of drama to help motivate individuals and encourage better understanding between people. We do this by providing groups with creative means of unlocking their own potential. Our facilitators are all experienced performers and teachers, who share practical strategies and innovative techniques to enhance communication. Our role plays are designed to: • provoke entire group participation • focus on achieving agreed objectives. Activities can be applied to emerging or long-standing teams and can also help towards solving problems, resolving conflict or making decisions.

Training objectives • • • • • • •

To identify and improve individual and team performance To identify strengths and potential areas for growth To drive creativity To reinforce interpersonal skills To build better relationships To develop action plans To encourage persuasive communication

Training benefits • • • • • • • • • •

Boosts performance in the way staff look at and do their jobs Identifies challenges and opportunities faced by a company, both internally and externally Practical tool for creating new strategies to resolve problems Allows participants to analyze problems from different perspectives Enhances team work, cooperation and trust Content is relevant and draws on employee experience Builds awareness of self and others Gives candidates a secure environment to ‘test’ new ideas Identifies hidden talent within a group Can help change attitudes and behaviour

Training activities • • • •

Role play Story-telling Non-verbal communication Improvisation

• • •

Forum theatre Games Brainstorming

Siège Social : 7 rue de la Muette, 78600 Maisons Laffitte Tel:

01.34.93.77.16 Fax: 09.55.29.45.95 Email: [email protected] S.A.R.L. au capital de 5.000 € / N° TVA FR07497707 25700018 RCS C75017334739 / SIREN 497 707 257 / APE 8559A

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Training Programmes TheatreWorks can offer a selection of bespoke workshops. Popular themes include: • • • • • • • • • •

Team building Assertiveness Effective Presentation skills Negotiating successfully Interviewing skills Pitching for business Meetings Interpersonal skills Cultural awareness and business protocol How to be a better Communicator

Workshop Example: multicultural team building Teamwork is all about effective communication and collaboration between members. Issues in multicultural teams can arise because expectations may be based on a person’s nationality and can lead to the following consequences: • • • • • • •

Stereotypes are formed Language barriers materialize Body language is misinterpreted Messages are misunderstood Judgements are passed Relationships are strained Conflict arises

In order to widen our understanding of different cultures and make progress as a team, members need to be aware of cultural differences and how they are to be interpreted. This workshop explores differences and works towards common goals. We aim to encourage participants to reduce their fears, work on cooperation, develop ideas, open up and solve problems within their team dynamic. Focus • • • • • • • •

Enhances synergy Explores differences Looks at roles Finds common ground Solves problems through sharing Balances tasks Encourages team-work activities Identifies group and personal goals

Siège Social : 7 rue de la Muette, 78600 Maisons Laffitte Tel:

01.34.93.77.16 Fax: 09.55.29.45.95 Email: [email protected] S.A.R.L. au capital de 5.000 € / N° TVA FR07497707 25700018 RCS C75017334739 / SIREN 497 707 257 / APE 8559A

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WORKSHOP PROCESS In-company workshops are held at your company location or anywhere that is convenient for you in the île de France region.

1. Evaluate the need Before a workshop takes place we assess your requirements. We carry out a Needs Analysis with you to determine the following: • Issues • Group objectives • Group size(s) • Personality questionnaires to determine individual goals, temperaments, hopes, fears, expectations and concerns during our workshop • Duration of workshops and timescales – workshops can be adapted in duration and content to meet your needs. • Facilities and materials to be provided TheatreWorks furnishes clients with a proposal based on the results of the Needs Analysis. As well as covering the main theme and how the workshop will be delivered, we also provide information on pricing structure, cancellation policy and reporting and feedback procedures.

2. Create the programme TheatreWorks then selects and prepares content. We also consider best methods, aides and techniques to use.

3. Equip participants with new skills All workshops are delivered in accordance with client requests. Our basic structure comprises improvisation, role plays and work on non-verbal communication to help participants feel more at ease about communicating and to have a more attentive audience.

4. Review All participants are invited to evaluate the quality of the workshop and the facilitators at the end of each session. The purpose of this is to monitor practices and to supply TheatreWorks with vital feedback regarding our methods and standard of training. TheatreWorks provides a written report and recommendations within 7 working days of the workshop taking place.

Siège Social : 7 rue de la Muette, 78600 Maisons Laffitte Tel:

01.34.93.77.16 Fax: 09.55.29.45.95 Email: [email protected] S.A.R.L. au capital de 5.000 € / N° TVA FR07497707 25700018 RCS C75017334739 / SIREN 497 707 257 / APE 8559A

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How will this training improve my business? Companies today realize that their greatest asset is their human capital, which represents one of their company’s most important investments. By equipping your workforce with critical skills, you are providing them with the competitive edge needed to address today’s business challenges. TheatreWorks works on realistic situations which correspond to the professional demands of your business, whether it is communication for meetings, presentations, team building or public speaking. Our aim is to help boost the performance and efficiency of your staff. Each workshop is tailored and involves interactive practice with actors and facilitators.

Who can benefit from this training? Arts-based learning can be used in all walks of life and was initially for use in social and cultural fields. However, these techniques can be applied to business through the delivery of acting out appropriate role-plays. Our workshops can be applied to all industry sectors, all departments and levels within an organisation, and to companies of all sizes.

What are your areas of expertise? Our training methods can be used across all industries. Additionally, TheatreWorks works with facilitators who have specific sector experience in the following areas: • • •

Law (legal departments, HR departments, Board level management) Communication (PR, marketing, advertising, media) Banking

Concerning legal matters, our facilitators are practicing lawyers who use storytelling as part of their training activities. In particular, we cover the following subjects: Investigations within the company: how to react? How to react to investigations by a bailiff, a civil servant (competition commission, personal data protection commission, etc) or judicial authorities (investigating judge, …)? Can we keep silent or should we answer questions? Should we pass on any document required? Can we call a lawyer? Can we prevent the investigators from entering the premises? Harassment and discrimination: how to deal with it? Where does harassment and discrimination start? How to prevent them? How to deal with an employee's complaint? Human Resources update on employment law Dismissal, working hours, harassment, discrimination, etc.: what any HR officer must know: an update on recent case law on employment law.

Siège Social : 7 rue de la Muette, 78600 Maisons Laffitte Tel:

01.34.93.77.16 Fax: 09.55.29.45.95 Email: [email protected] S.A.R.L. au capital de 5.000 € / N° TVA FR07497707 25700018 RCS C75017334739 / SIREN 497 707 257 / APE 8559A

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Do you train individuals or groups? TheatreWorks can accommodate both individuals and teams in our training sessions. For busy executives with limited time, we provide tailored one-to-one training sessions for accelerated learning. Each workshop can be customized to suit group numbers and different formats can be designed for different sized groups.

How to contact TheatreWorks Whatever your concerns, TheatreWorks is happy to meet with clients and discuss how they could use our techniques in their own surroundings, taking into account the dynamics of the team or teams to be worked with. TheatreWorks will design and deliver a training programme which best suits the objectives agreed, in addition to various arts-based tasks which require groups to work together towards set goals and to have some fun in the process. For further information or to arrange to meet, please contact Christine Cadet at: Tel: 01.34.93.77.16 Email: [email protected] Address: 7 rue de la Muette, 78600 Maisons Laffitte

Siège Social : 7 rue de la Muette, 78600 Maisons Laffitte Tel:

01.34.93.77.16 Fax: 09.55.29.45.95 Email: [email protected] S.A.R.L. au capital de 5.000 € / N° TVA FR07497707 25700018 RCS C75017334739 / SIREN 497 707 257 / APE 8559A

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About Christine Cadet Christine’s background as a business owner, trainer and communications consultant has given her a unique set of skills to nurture people's potential - helping people to foster greater confidence in themselves, improve their credibility, win over audiences and boost their performance. Christine graduated in 1992 in Modern Languages and Political Studies from the University of Northumbria, England before moving to Germany where she worked as an English language trainer, and then moved into marketing when she joined PricewaterhouseCoopers Financial Advisory Services as Marketing Executive. In 1999 Christine transferred to PricewaterhouseCoopers London, where she put her German and marketing skills to good use in the EMT (Entertainment, Media and Technology) team for the Financial Advisory Services arm. With the dot.com crash came redundancy in March 2000, and Christine seized the opportunity to join Citigate Technology, part of the Citigate Dewe Rogerson global PR group, as Senior PR Consultant handling accounts for Hitachi Europe Ltd and Applied Materials Inc. A move to Paris in 2002 for personal reasons saw Christine re-enter the training market as an English language business trainer for ICB Europe. This role provided Christine with the skills and knowledge she needed in creating, developing and delivering training programmes. Whilst in Paris Christine became involved in several networking groups and pursued her interests in theatre, coaching and training. Combining her enthusiasm for the theatre and training, in May 2007 Christine created the training company, TheatreWorks, which is made up of a network of talented people who deliver tailor-made workshops on behalf of TheatreWorks. Recognizing that actors have invaluable skills, motivation and vision, she aims to transfer these talents to the corporate world to help employees not only communicate better, but to expand their self-confidence and to succeed in their working life. Her entrepreneurial sprit and desire to add real long-term value are the drivers which motivate and inspire Christine to ensure that TheatreWorks delivers the best service possible.

Siège Social : 7 rue de la Muette, 78600 Maisons Laffitte Tel:

01.34.93.77.16 Fax: 09.55.29.45.95 Email: [email protected] S.A.R.L. au capital de 5.000 € / N° TVA FR07497707 25700018 RCS C75017334739 / SIREN 497 707 257 / APE 8559A

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