QAE 06-01 B Page : 1/10

QUALITY INSTRUCTION

QUALITY REQUIREMENTS FOR SUPPLIERS Abstract This document defines the general Quality requirements that the Contracting Authority (Eurocopter or Eurocopter Deutschland) applies to its suppliers.

Reference language: ENGLISH Ratified : EC /ECD

Certifications: ISO X

EC ECD

DOA X X

POA X X

MOA X X

Military

Working group : M. REGNAULT, C. BOURCEREAU, R. BÖHRINGER,

Effective on : 09/2001

APPROVALS Technical Leaders Signed C. BOURCEREAU QAA

Collection Holder Signed

R. BÖHRINGER QBA

Signed Mme PION QAMP

This document is the property of EUROCOPTER. It shall not be communicated to third parties and/or copied without prior written consent and its contents shall not be disclosed. © EUROCOPTER 09/1998

QUALITY REQUIREMENTS FOR SUPPLIERS

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LIST OF MODIFICATIONS Issue Date

Paragraph modified

A 09/1998

New document

B 09/2001

Summary of modification

Supersedes QAF-06-01.

All § in particular § 4.9.2, § 4.9.3, Consideration of the requirements of the PrEN 9100, 9110 and 9120. § 4.15, § 4.19 and § 4.20 Domain of application widened to the Distributors of materials ordered by the + Appendix 3 Principal. Addition of particular requirements for the special processes, the first article of series, the interview/repair of the delivered products, servicing and statistical techniques. Specific additional requirements to ECD in Appendix 3.

CONTENTS 1.

PURPOSE

2

SUPPLIERS CLASSIFICATION

3

GENERALITIES

4. 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 4.13 4.14 4.15 4.16 4.17 4.18 4.19 4.20

REQUIREMENTS Management Responsibility Quality System Contract Review/Contracting Authority Purchase Order Design Control Document and data control Purchasing Control of C/A supplied product Product Identification and Traceability Process Control Inspections and Tests Control of Inspection, Test and Measuring Equipment Inspection and test status Control of non conforming product Corrective and preventive action Handling, storage, packaging, preservation and delivery Control of quality records Internal Quality Audits Training Servicing Statistical Techniques

APPENDIX 1 REFERENCED DOCUMENTS APPLICABLE TO EC AND ECD SUPPLIERS APPENDIX 2 ADDITIONAL REQUIREMENTS APPLICABLE TO EC's SUPPLIERS APPENDIX 3 ADDITIONAL REQUIREMENTS APPLICABLE TO ECD's SUPPLIERS

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QUALITY REQUIREMENTS FOR SUPPLIERS

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1. PURPOSE The Contracting Authority (C/A) - Eurocopter (EC) or Eurocopter Deutschland (ECD) - must guarantee the final quality of the aircraft and products it delivers to its customers. The C/A must therefore ensure that all the suppliers it uses for provisioning are capable of supplying products at the requisite quality level. This means the C/A must clearly identify the quality requirements applying to its suppliers. 2. SUPPLIERS CLASSIFICATION Depending on the situation, the suppliers can be: ■ Manufacturers responsible, in accordance with a C/A specification, for development and possibly production and/or overhaul/repair of equipment items or sub-systems, assemblies or subassemblies, or part blanks. ■ Subcontractors responsible, in accordance with a C/A definition file, for the manufacture and/or overhaul/repair of parts or assemblies, and for the manufacturing phases of accessories or tooling. ■ Subcontractors responsible, in accordance with a manufacturer definition file, for the overhaul/repair of any products ordered by the C/A. ■ Suppliers of standard, non aviation specific products listed in catalogues. ■ Retailers and/or Distributors of new or pre-owned products ordered by the C/A. 3. GENERALITIES These general requirements are to be applied by the supplier when they are made contractual. APPENDIX 1 lists the documents referenced in this instruction, applicable to EC and ECD. APPENDIX 2 defines the additional requirements specific to EC. APPENDIX 3 defines the additional requirements specific to ECD. 4. REQUIREMENTS 4.1 Management Responsibilities The supplier must notify the Contracting Authority (C/A) of any major change in: . his overall organization, . the breakdown of his manufactured products between his sites, . the breakdown of his manufactured products between his suppliers, . the organization responsible for the quality function, . the procedures for ensuring product conformity. The supplier must implement, on his own initiative, permanent progress actions and must submit their results to the C/A in periodical evaluations. 4.2 Quality System The supplier quality system must meet:

. the requirements of PrEN 9100, or 9110, or 9120 according to its type of activity, . the requirements of AQAP-110, or 120, or 130 for military products,

. the requirements of AQAP-150 for development of software, . the requirements specific to the C/A. The supplier must demonstrate he is capable of meeting the general requirements and of guaranteeing the conformity of his products in order to ensure the satisfaction of his customers (C/A, aircraft operator and Official Services). The supplier is subject to a C/A supervisory program which focuses mainly on the supplier's quality system, the product criticality and the quality level observed by the C/A. The supplier must implement a management system for measuring the quality level of the products he delivers to the C/A. A quality assessment must be submitted to the C/A after agreement on the type of indicators and publication intervals. This assessment must include the result of the measurements and the presentation of the progress plan and related indicators. The Supplier is responsible for the conformity of the supplies, including the products, documents and related contractual services. C/A acceptance of the delivered supplies shall in no way affect the responsibility of the supplier for any defect found after delivery.

This document is the property of EUROCOPTER. It shall not be communicated to third parties and/or copied without prior written consent and its contents shall not be disclosed. © EUROCOPTER 09/1998

QUALITY REQUIREMENTS FOR SUPPLIERS

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The supplier shall grant the C/A representatives access to his facilities and documentation and provide them with the necessary means, in accordance with the confidentiality rules, for performing the supervisory actions, including checking for conformity to a contract and/or to a product, and surveys on the functioning of the quality system organization. In cooperation with the supplier, this right of access is extended to lower rank suppliers. Over and above the C/A supervision, the supplier is also subject to supervision by the civil and/or military Official Authorities according to the stipulations on the order, or on the contract. The supplier must comply with the rules for safety and confidentiality in accordance with the C/A General Purchasing Conditions. The supplier must provide the C/A with his Quality Manual, and each updating. If a quality plan is required with the supply, it should be conform to the ISO 10 005. 4.3 Contract Review/Contracting Authority Purchase Order No additional requirements in those of the PrEN 9100, the PrEN 9110 or the PrEN 9120 according to the activity of the Supplier. 4.4 Design Control All manufacturers must have a design control system. 4.5 Document and data control The supplier must ensure he has the latest issue of all the documents needed for provision of the service; he is also responsible for managing the updates. The C/A only provides the documents it issues (general documents and documents specific to the service). The supplier must directly procure from their respective publishers those documents not coming from the C/A but which are needed for the service requested. The supplier must inform the C/A of any error or discrepancy found in orders and other documents provided by the C/A. 4.6 Purchasing The supplier is responsible for the quality control of his purchases according to his own in-house rules, accepted by the C/A. The supplier shall keep the list of his own suppliers available for the C/A. The Retailer and/or Distributor is only authorized to deliver products from "C/A authorized" manufacturers, as specified on the order or the contract. If the Retailer and/or Distributor wishes to deliver a product whose manufacturer is not on the "Approved MFR" list, he must request authorization from the C/A. The supplier must integrate on his own orders the C/A requirements, and in particular, the supervisory requirements of the Official Authorities designated on the C/A order. The Retailer and \ or Distributor should mention clearly in his own orders the demand of application of the present procedure QAE 06-01. 4.7 Control of C/A-supplied products On receiving the supply items, the supplier must perform a visual inspection of the product, and an administrative check of the accompanying documents. Any discrepancy found must be recorded in an Inspection Report (or equivalent) to the C/A. Should the C/A request the supplier to scrap a product, the latter must send the C/A a Reject Report and a Certificate of Destruction signed by an approved agency, for the product involved. 4.8 Product Identification and Traceability The supplier shall set up a system capable of tracing products and including, as a minimum: . identification by marking products and their packaging, as per the applicable definition documents, . A recording system providing an on-going cross-reference between the manufactured items and the working documents. For Critical Parts or Important Parts (see EP 04-06), it must be possible to link the manufacturing file with the material batch. . An archiving system for quality-related records. 4.9 Process Control This document is the property of EUROCOPTER. It shall not be communicated to third parties and/or copied without prior written consent and its contents shall not be disclosed. © EUROCOPTER 09/1998

QUALITY REQUIREMENTS FOR SUPPLIERS 4.9.1

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Work Preparation

In case of Critical Parts, the supplier must rigorously adhere to the frozen manufacturing process sheets. 4.9.2

Special Processes

If the supplier has to use special processes for producing the C/A products (i.e. processes for which inspection performed afterwards does not sufficiently guarantee the conformity of the result of implementing the process), he shall keep the proof of qualification of these processes at the disposal of the C/A, as well as those of the qualification of the staff implementing(operating) these processes. 4.9.3

First Production Article

For the First Production Article, the supplier must comply with the QAE 06-11. This procedure systematically applies to Critical Parts and Important Parts, and in other cases when requested by the C/A. However, in case EC does not require contractually the supply of a File First Article of series, the Supplier is anxious to apply his internal procedure. He should be capable of presenting the file corresponding to every representative of EC who would make it the demand. Furthermore, in that case, it is anxious to deliver the first article with a Report of Control or Acceptance notifying clearly the expected results and the moderate results. Rules above apply - at the beginning of the phase put into series for an industrialized new product. - during the phase put into series, if the product undergoes a modification. - during the phase put into series, further to a stop of delivery of more than 2 years, or within the framework of a change of manufacturing unit having for consequence the implementation of a new organization or new average manufacturers. 4.10 Inspection and testing A flow chart of the inspection plan is recommended. Whenever a single inspection of the product does not provide an adequate guarantee, the supplier must set up supervision of the manufacturing methods and resources used. For critical parts, the supplier shall identify the critical phases in his process by using Process Risk Analysis (PRA) methods. 4.11 Control of inspection, measuring and test equipment The calibrating system shall meet the requirements specified in ISO-10012-1 (requirements specified in AQAP-110, 120 and 130). All inspection, measuring and test equipment items that can affect product quality are identified and qualified against their specification before their release for production. When their characteristics are liable to drift with time, periodical verifications are scheduled at prescribed intervals :

.

measuring equipment items are calibrated against certified equipment having a known relationship to nationally or internationally recognised standards,

.

inspection and test equipment items are verified by using calibrated measuring equipment.

Whenever the C/A provides measuring instruments, the supplier must manage their calibration. When the supplier uses interchangeability tools provided by the C/A for controlling contractual interfaces of the components in helicopters, he must:

. check the tools for wear and general condition, and recondition them if necessary, . notify the C/A for action when the deformation check is due. When test software is employed, it shall be developed in accordance with the software quality control rules approved by the C/A. 4.12 Inspection and test status The supplier must manage the inspection marks of his personnel and the identification codes of his subcontractors.

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4.13 Control of non-conform products Non-conform products must be identified and segregated to prohibit their use or shipping pending a decision, i.e. acceptance "as is" or with a concession, repair, touch-up or scrapping. Should defects previously unreported be detected by the C/A, the supplier is informed that the batch of part has to undergo a new inspection for conformity according to suitable procedures. The expenses incurred shall be charged to the supplier responsible. Rules for drawing up concession requests are defined in accordance with the Contracting Authority (C/A). 4.14 Corrective and preventive action The supplier must notify the C/A of the following: any major event he detects; of the corrective actions he implements for the products already delivered and to be delivered; and of the preventive actions adopted for other products. In case of events liable to seriously endanger the aircraft, the supplier must inform the C/A within three days of his being aware of the fact. In addition the supplier must deal with any anomalies detected by the C/A, by notifying the C/A of the result of the investigation and of the corrective action taken, together with its estimated completion time. The supplier must regularly inform the C/A of the progress of the corrective actions requested by the C/A. Furthermore, if required in the event of major failure, the C/A could be prompted to perform itself - or have performed by any C/A-approved company - an inspection before or after delivery, chargeable to the Supplier. This inspection shall be maintained until corrective actions have been implemented. 4.15 Handling, storage, packaging, preservation and delivery Before shipment the supplier must check that: . the product conforms to the purchase order,

. the product is valid, . the packing and packaging are satisfactory and correctly marked, . the accompanying documents have been appended and are complete. 4.15.1

Packaging

When no special C/A requirements exist, the supplier must use packaging for storage and packing for transport that are sufficiently resistant and sealed to protect the components against shock and exposure to atmospheric pollutants. 4.15.2

Accompanying documents

All supplies must be delivered with the contractual documentation including:

- Delivery Note featuring at least the following: . . . . . . .

a number of identification, the C/A purchase order or contract No, the list of products with their P/N and quantities, the C/A purchase order entry No, the batch No, if necessary, the description of the enclosures, the package particulars (number of packages, weight and dimensions).

- Declaration of Conformity (which can be associated to the Delivery Note), including the following information: . . . . . . . . .

a number of identification, the C/A Purchase Order or contract No, the Delivery Note No, if it is distinct from Declaration of Conformity, the list of products with their P/N and quantities, the product serial No, or batch No, if necessary, the list of components for kit delivery, the commitment form proving the conformity, the list of concessions, the identification (Name, Function) and signature of the Quality Supervisor (or of his delegatee) authorized to approve the certificate.

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- The list of missing items and/or outstanding operations. (Whenever the delivered product is subject to missing items and/or uncompleted operations, an alert tag must be attached to it).

- Eventually following documents, if required by the order or the contract: . . . . . . .

Log card, Acceptance Test Report, Fire Resistance Certificate, Use Handbook, Concession, JAA Form One, FAA Form 8130 or equivalent.

Case of Retailers and/or Distributors Besides his own Statement of Conformity, the Retailer and\or Distributor (or Manufacturer acting as Retailer and\or Distributor) should deliver products with the document of conformity of the Manufacturer and, so applicable, the reports of tests and\or analysis and the possible concessions. In the case of a batch broken down, the copy of these documents is accepted. If asked with order, the original of the Authorized Release Certificate should be joined. Case of repairs of products in use Products subject to an overhaul/repair order must be more accompanied with the following documents: - the work execution report consisting of: . the list of the completed work tasks (if the Declaration of Conformity gives this information, the list is not compulsory), . the status of the embodied modifications, Service Bulletins and Airworthiness Directives, . the list of TBO and lifed items. - any investigation reports.

- the Authorized Release Certificate JAA Form One for JAR 145 approved repair organizations or FAA form 8130-3 for FAR 145 approved repair organizations accepted JAR 145. (In this case, the JAA Form One replaces the Statement of Conformity). 4.16 Control of quality records The supplier must comply with the special C/A requirements for keeping quality-related documents. The documents must be archived in a fire-resistant and weatherproof area equipped with a burglar alarm. 4.17 Internal Quality Audits The supplier must make available to the C/A his internal quality audits relating to the products within the scope of the contract, and to the associated procedures. The supplier must mandatorily communicate the major lessons learned from the audits completed. 4.18 Training The supplier must provide training for his staff in the C/A requirements. 4.19 Servicing The supplier is responsible for all the technical actions undertaken by his representatives at the Contracting Authority's. The Supplier should be able to assure the maintenance / repair of the delivered product; as such he should arrange the adequate documentation of maintenance and for products with civil usage, approvals JAR 145 or accepted FAR 145 JAR 145, awarded by the competent civil authorities. Whenever the supplier needs to rectify a non compliance found by EC/ECD on a previously certified product which has not yet been delivered to the operator, the supplier should re-certify the product under his JAR 21 / FAR 21 approvals awarded by the competent civil Authorities. 4.20 Statistical Techniques No additional requirements in those of the PrEN 9100, the PrEN 9110 or the PrEN 9120 according to the activity of the Supplier. This document is the property of EUROCOPTER. It shall not be communicated to third parties and/or copied without prior written consent and its contents shall not be disclosed. © EUROCOPTER 09/1998

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APPENDIX 1 REFERENCED DOCUMENTS APPLICABLE TO EC OR ECD SUPPLIERS ISO 10012-1 - "Quality Systems - Model for quality assurance for measuring equipment" ISO 10005 - "Quality Management - Guideliness for Quality plans" AQAP-110 "NATO quality assurance requirements for design, development and production" AQAP-120 "NATO quality assurance requirements for production" AQAP-130 "NATO quality assurance requirements for inspection" AQAP-150 "NATO quality assurance requirements for development of software" PrEN 9100 "Aerospace series - Quality systems – Model for quality assurance in design, development, production, installation and servicing" PrEN 9110 "Aerospace series - Quality systems – Model for quality assurance applicable to maintenance organizations " PrEN 9120 "Aerospace series - Quality systems – Model for quality assurance applicable to stockist distributors" EP 04-06 "Classification of Structural Parts" QAE 06-02 "Quality Requirements for Manufacturers" QAE 06-11 "Acceptance of the first production article of a bought out item"

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APPENDIX 2 ADDITIONAL REQUIREMENTS APPLICABLE TO EC'S SUPPLIERS The Supplier must apply in addition to this instruction : - QAE 06-03 "Quality Requirements for the Sub-Contractors" if he is Sub-Contractor.

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APPENDIX 3 ADDITIONAL REQUIREMENTS APPLICABLE TO ECD'S SUPPLIERS The Supplier must apply in addition to this instruction : - QAD 06-10 : Production in not JAA – Countries and suppliers without Production Organisation Approval - QADO 06-02 : Quality requirements for subcontractors, outsourced processing and extended bench.

This document is the property of EUROCOPTER. It shall not be communicated to third parties and/or copied without prior written consent and its contents shall not be disclosed. © EUROCOPTER 09/1998