User guide installation / use / configuration of your Business Everywhere software (v8.0.7p edition)
Business Everywhere
welcome
You have subscribed to Business Everywhere. With this offer, you can now access your email, corporate intranet or specialized business applications from your laptop, quite simply, in total security and wherever you are in the world : at home, in a hotel or at an airport.
This guide is divided into three sections: -
installation................................................................................ 07 to 21 use........................................................................................... 22 to 40 configuration............................................................................ 41 to 76
WARNING Do not insert your PC card before installing the Business Everywhere software, or your PC may be damaged for which Orange Business Services cannot be held responsible.
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Business Everywhere User Guide
contents
installation
stage 1: before starting..................................................... 08 stage 2: pre-requirements................................................. 09 stage 3: installing the Business Everywhere kit................. 10 stage 4: starting the connection kit for the first time.......... 15 stage 5: installing your connection equipment.................. 16 your PC card.....................................................................16 your ADSL modem (USB or Ethernet)………………..........17 your Orange Livebox...........................................................19
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Business Everywhere User Guide
use
starting Business Everywhere........................................... 24 your connection kit....................................................... 25 applications....................................................................... 27 connection/disconnection................................................. 28 connection via a Wi-Fi hostpot in a hotel ………….………. 30 connection via Internet ................................................. 31 closing the Business Everywhere application..................... 32 your Emails...................................................................... 33 quick settings of Business Everywhere......................... 34 searching for a Wi-Fi hotspot........................................... 38 reports............................................................................
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configuration
configuring your connection kit general preferences.......................................... 44 display preferences……………………………… 46 customise buttons............................................ 47 corporate proxy................................................ 53 authentication................................................... 55 network............................................................ 57 updates............................................................ 58 alert thresholds ………………………………….. 59 Advanced network parameters adding a network……………………………....... 62 removing a network………………………......... 69 preferential order………………………………… 70 adding a device................................................ 71
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Business Everywhere User Guide
installation
stage 1: before starting
You have received: - an installation CD-ROM for your Business Everywhere connection kit - a USIM card (only for packs allowing connections on the mobile networks) - a PC card (if ordered by your administrator) - a broadband modem (Orange Livebox or USB), if your administrator has subscribed to this option
Your codes Ensure that your administrator has sent you the confidential Business Everywhere codes (identification and password): -
the Corporate’s Intranet account the Orange Wi-Fi access account the Wi-Fi partner account* the Orange Internet (ADSL) account*
Your configuration file The Business Everywhere configuration file (xxx.spd, xxx.eac or xxx.cfgz file), sent by your administrator, must have been already saved on your laptop computer’s hard disk (on the desktop or directory of your choice).
Information You can download the connection kit from the following site: http://www.business-everywhere.support.fr.orange-business.com
* If you have subscribed to the option.
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stage 2: pre-requirements
Required laptop computer configuration
-
-
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Microsoft Windows® Seven (32 bits)* Professional or Enterprise Microsoft Windows® Vista (32 bits) Professional or Enterprise, Microsoft Windows® Vista (32 bits) SP1 Professional or Enterprise, Microsoft Windows® XP (32 bits) SP1 Professional or Enterprise, SP2 or SP3 Professional operating systems Pentium III or equivalent minimum 300 MHz processor (1GHz for Microsoft Windows® Vista) Microsoft Internet Explorer Version 5.5 or Netscape Version 5.5 (or later) browser 512 Mo RAM internal memory (1Go RAM for Microsoft Windows®
Business Everywhere User Guide
stage 3: installing the Business Everywhere kit
installation process
1. if an earlier version than the V104.7 Business Everywhere kit is already installed on your laptop, you must first uninstall it by clicking Start > Programmes > Access Companion > Uninstall Access Companion and restart your computer. For version 104.7 or later, the installation will ask you to restart your computer before being able to continue, your connection codes are migrated. You may find out the version of your current Business Everywhere kit, via the “Help” menu then “About”. 2. ensure that your laptop network connection is not connected 3. de-activate your anti-virus program as this may slow down the installation process 4. insert the Business Everywhere installation CD-ROM and follow the installation instructions. If the CD does not automatically start, double click the “Work station” icon on the desktop then click the CD-ROM reader icon and finally double click “Install_kit_be_pack.exe”. 5. follow the installation instructions which will appear on the screen (See following page)
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Business Everywhere User Guide
installing Business Everywhere
> Select the language to be used: “Français” (French) or “English”.
Click “Next”.
> Read the conditions of use for Everywhere. If You accept the terms and conditions, tick the box «I accept the terms and conditions» and then click “Next”.
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installing Business Everywhere
> Select the configuration file by entering the location where it has been previously saved (See Stage 1: before starting).
Then click “Next”.
> Select the file in which the software will be installed, then click “Next”.
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Business Everywhere User Guide
installing Business Everywhere
> Before installing, check that your antivirus has been de-activated and that the documents open in the applications have been saved. It is recommended that all applications are closed while installing Business Everywhere.
Then click “Next”.
> The installation will begin. The installation assistant copies the files required by your laptop. A progress bar shows the progress of the installation.
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Business Everywhere User Guide
installing Business Everywhere
> Installation is completed.
To finish installing and move on the following stage, click “Restart computer now”.
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Business Everywhere User Guide
stage 4: registering your credentials
After having restarted your laptop the Everywhere application opens for the first time. You are offered to configure your different accounts (1 login + 1 password): - the Corporate’s Intranet account (Identification of type :
[email protected]) - the Orange Wifi access account - the Wi-Fi partners account*
Once these codes have been entered, move on to the following stage to install the connection equipment (card, modem). The accounts may be entered at a later stage, select “Configure later” then click “Continue” to move onto the following stage.
* If you have subscribed to the option.
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Business Everywhere User Guide
stage 5: installing your connection equipment
your PC card*
Your PC card allows you to access the 3G+**/3G/EDGE/GPRS mobile high speed networks. 1.
carefully detach the USIM card from its plastic holder. The connections are fragile, avoid touching them when handling the card.
2.
insert the USIM card into the PC card checking that it is facing the right direction: the bevelled edge of the card must fit perfectly into the shape of the location and the gold contacts on the USIM card must face downwards towards the inside of the connection card
3.
insert the PC card into its housing in the laptop. The card’s raised edge must remain outside the laptop. Enter the PIN for the USIM card (as a default this number is 0000). To change the PIN, please see the section configuration > advanced network parameters > adding a mobile device.
4.
wait for a few moments for the kit to detect the mobile network
*if ordered by your administrator ** if you have subscribed to the option 16
Business Everywhere User Guide
your ADSL modem (USB or Ethernet)*
To use your ADSL modem (USB or Ethernet) you must have first created your «ADSL (USB or Ethernet) network». 1. Go to Tools & Settings > Advanced Settings > Network > Add/Remove a network > Add a network
2. Click “Add a network” and select “(USB or Eth) ADSL at home access” from the drop down list
3. You must then configure your modem (See next page) * If you have subscribed to the option.
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Business Everywhere User Guide
To use your ADSL (USB / Ethernet) modem, go to Advanced Settings> Network > ADSL USB (or ADSL Ethernet) network > ADSL (USB or Ethernet) Configuration . Choose modem ADSL (USB or Ethernet) from the following drop down list on the screen:
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Business Everywhere User Guide
your Orange Livebox*
> with a Wi-Fi network To use your Orange Livebox on a Wi-Fi network, you must first create your “Wi-Fi via Orange Livebox” network. 1. go to Tools & Settings > Advanced Settings> Network > Add/Remove a network > Add a network 2. Select « Orange Livebox Wi-Fi access “ from the drop down list.
The network configuration page appears. (See following page).
* If you have subscribed to the option.
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Business Everywhere User Guide
Check that your Orange Livebox is powered.
1. select the “SSID” for your Orange Livebox from the drop down list 2. enter the WEP/WPA code written on your Orange Livebox in the field «Security code» 3. On the first connection, do not forget to activate the association mode for the Orange Livebox (for more information on associating your Orange Livebox refer to the Orange Livebox guide)
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Business Everywhere User Guide
> on a local network
Connect the local area network cable from the PC to the Orange Livebox. For more information about connecting your Orange Livebox please refer to the Orange Livebox guide.
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use
starting Business Everywhere........................................... 24 your connection kit....................................................... 25 applications....................................................................... 27 connection/disconnection................................................. 28 connection via a Wi-Fi hostpot in a hotel ………….………. 30 connection via Internet ................................................. 31 closing the Business Everywhere application..................... 32 your Emails...................................................................... 33 quick settings of Business Everywhere......................... 34 searching for a Wi-Fi hotspot........................................... 41 reports............................................................................
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starting Business Everywhere
The Business Everywhere application may be started in three ways:
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-
Double click the Business Everywhere icon in Windows® desktop
-
Select Start > Programs > Orange Business Services > Business Everywhere
-
Click the Business Everywhere icon systray
Business Everywhere User Guide
in the Windows®
your connection kit Network connection: a flag indicates when you are connected by 3G+*, 3G, EDGE or GPRS
> standard mode
Signal strength: signal strength is shown by the number of orange bars.
Connection mode : select the connection mode (automatic or manual)
Connect/disconnect button: Click here to start the connection. Once connection has been established, click here again to disconnect
Application buttons: click one of the buttons to access the corresponding application Connection information: displays information on the connection include the length and volume of data exchanged
*If you have subscribed to the option 25
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Tool menu: click this button to access the tools menu. It contains the functions “Hotspot Locator” “Reports” and “Advanced Settings”
> compact mode Click
in standard mode to move into compact mode.
Connection mode: Select the connection mode (automatic or manual)
Connection button: click here to start or stop a connection
Application buttons: click one of the buttons to access the corresponding application
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Tools & Settings: click here to access the configuration tools
applications
Click the following buttons to start the corresponding applications. allows connection/disconnection
opens your Web browser
opens your mail application
open the SMS application to allow the receipt and sending SMS messages and to mange your list of contacts. For more information about the “SMS” menu, please see the SMS appendix at the end of the guide.
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connection/disconnection
starting a connection When the connection kit is launched, the system searches for the available networks and then displays them. Important: your administrator must have activated the international option for overseas connections. Select from one of the two following modes to connect:
> “Automatic Selection” mode
With “Automatic Selection”, Business Everywhere uses the first available network in compliance with the defined order of preference. If the connection fails, the application attempts to establish a connection with the first available network. The order of default networks may be modified from the drop down list by going to: Tools and Settings > Advanced Settings> Network > Networks order. As a default the order is: LAN (hotel) / internet ADSL / Wi-Fi / mobile (3G+*/3G/EDGE/GPRS). NB: The PSTN is not taken into account by the “Automatic Selection” mode
*If you have subscribed to the option
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> manual mode Select the required, available network from the drop down list then click “Connect”.
Only the available networks are displayed. For more information on networks, go to Advanced Settings> Add a network. For more information on network icons, consult the glossary at the end of the guide.
ending a connection To end a connection, click
.
The kit will close the corporate’s VPN connection and the connection to the network used. * If you have subscribed to the option. 29
Business Everywhere User Guide
Connexion via a Wi-Fi hotspot in a hotel
You can use Business Everywhere to connect you via a Wi-Fi hotspot in a hotel. To proceed, before launch of your Business Everywhere connection kit, activate your Wi-Fi antenna and launch your Internet navigator. The Wi-Fi hotspot’s homepage authentification; Enter your :
appears and ask
you
for
an
– Login and password (given by the hotel reception), – or room number. Then, verify that you can navigate on the Internet* by acceding to an URL of your choice.
Now, you can use Business Everywhere via Internet (see next chapter)
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Business Everywhere User Guide
connection via Internet
If your PC is already connected to Internet, you can use the Business Everywhere via Internet connection.
To proceed, select Start> Programs> Oranges Business Services> Business Everywhere via Internet*.
The
icon appears in the Systray.
Click this icon with right button, and select « Start VPN client ».
To close the connection, repeat the last operation and select « Stop VPN client »
To quit the Business Everywhere via Internet mode, repeat last operation and select « Quit ».
* : close before the Business Everywhere software (see next chapter).
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closing the Business Everywhere application
If the connection is active, all application used during the connection must be closed and then click “Disconnect”.
Then click the
button in the upper-right corner of the interface.
WARNING NEVER remove the PC card (or USB modem) from the laptop without having first closed the connexion kit. The laptop may be damaged if these instructions are not followed.
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your Emails
opens the messaging application defined in the menu Tools and Setting > Advance Settings > Customise Buttons (for more information, see section “Customise buttons”).
The following messaging customers are used: ■ Outlook Express 5.5 and 6 ■ Outlook 2000, 2002, 2003 and XP ■ Netscape Mail 3 and 4 NB: Lotus Notes is not managed.
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quick settings of Business Everywhere
Tools & Settings Click “Tools and Settings” to customise Business Everywhere.
The “Tools and Settings” menu has two sub-menus: - General - Mobile
Comment: Business Everywhere must be restarted to apply the changes made to the “General” sub-menu.
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General To personalise the action run on starting your PC:
- Launch Systray - Launch Systray and standard mode -
Launch Systray for vpn only mode (Business Everywhere via Internet)
-
No launch
■ Tick the box “Systray on connection” so that Business Everywhere is reduced to the systray when connected
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Business Everywhere User Guide
■ Use the “Standby & Hibernate mode” mode to define the parameters for Business Everywhere in Standby and Hibernate mode. There are three options: - Maintain connection when possible. - Disconnect. - Prevent from Standby and Hibernate modes. ■ Tick “Switch off wireless connection when closing application” to deactivate the mobile radio signal when the application is closed. ■ Tick “Inform me of available updates” to be kept up to date with the latest Business Everywhere updates. ■ Click “Check for new updates” to install the available updates. Internet access is essential when installing an update.
For more information, refer to the section Advanced Settings > General preferences.
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Mobile
The “Mobile” menu offers two options: “Connect in” and “Mobile operator” ■ “Connect in” This option allows the selection of the type of network to which you wish to be connected. Three possibilities: Auto, EDGE/GPRS, 3G/3G+. >When Automatic is selected, Business Everywhere chooses the best network for your location. You may also try to force a connection mode: EDGE/GPRS or 3G+*/3G. ■ “Mobile operator” The mobile operator field provides a list of available operators. Auto: Business Everywhere automatically connects to Orange or to a partner network while roaming. Manual: To select an operator connection while roaming.
* If you have subscribed to the option.
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searching for a Wi-Fi hotspot
This function is used to find a Wi-Fi hotspot while moving. For example, before leaving this function it allows you to check if a Hotspot will be present near to your destination. This is a data base defined in advance containing a list of national and international hotspots (Orange wifi access + partner Hotspots).
The following window is displayed.
Select a country from the list. You may then fill in some of the following fields: Name (e.g. hotel name), Address, Post code, town or category. Click “Search for Hotspots” to display the search results (See following page).
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Business Everywhere User Guide
Search result:
Searching for a hotspot allows the precise location of one or more hotspots to be foun.
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Reports
Click “Reports” to consult or save information on recent Mobile, Wi-Fi, LAN and PSTN/ISDN connections.
The connection counter may also be returned to zero in order to find out the size and amount of data used.
Results are classified according to connection type. Click a type of connection to display the corresponding results.
This information may be exported to your laptop in .csv or .txt format.
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configuration
configuring your connection kit general preferences.......................................... 44 display preferences……………………………… 46 customise buttons............................................ 47 corporate proxy................................................ 53 authentication................................................... 55 network............................................................ 57 updates............................................................ 58 alert thresholds…………………...……………… 59
Advanced network parameters adding a network……………………………....... 62 removing a network………………………......... 69 preferential order………………………………… 70 adding a device................................................ 71
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configuring your connection kit
This section explains how to configure your connection kit according to your preferences. After opening the “Tools & Settings” window, click “Advanced Settingss”. The following choices will be accessed: - “General preferences” - “Display preferences” - “Customise buttons” - “Corporate proxy” - “Authentication” - “Network” - “Updates” - “Alert thresholds”
To modify anything from the “Advanced Settings” menu, - Click OK to save and exit - Click Cancel to exit without saving
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General Preferences
Modifying the general preferences in your kit: - “Standby and hibernate mode manager” - “On Windows logon” - “Systray on connection”
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”Standby and hibernate mode manager” There are three options in the drop down menu: ■ “Maintain connection when possible”: if your laptop goes into standby, Business Everywhere maintains the network connection (if possible) ■ “Disconnect”: Business Everywhere shuts down the network connection when the laptop goes into Standby ■ “Prevent from Standby and Hibernate modes”: Business Everywhere prevents your laptop from going into Standby and hibernate while it is connected
“On Windows logon”: ■ “No Launch”: Business Everywhere is not started on opening the Windows session. The application must be manually started. ■ “Launch Systray”: on opening the Windows session, Business Everywhere automatically opens in the systray. ■ “Launch Systray and standard mode”: on opening the Windows session, Business Everywhere automatically opens in standard mode and in the systray.
“Systray on connection” Tick this box to minimise Business Everywhere to the systray whilst connected.
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Display preferences
■ “Opacity” set the transparency of your Business Everywhere kit ■ “Always on top in compact mode”: to ensure the permanent display of Business Everywhere in compact mode on top of every other application.
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Customise Buttons
Two options are available in the “Customise Buttons” sub-menu: - “Customise Buttons zone” - “Web & Email”
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Business Everywhere User Guide
Customise Buttons zone
This option allows the addition or deletion of buttons from the main dashboard. ■ Three buttons are displayed as a default. Only their place on the screen may be changed and whether to display them or not. They cannot be deleted from the list. ■ Use the “Up” and “Down” buttons to change their position on the dashboard. ■ Up to 6 personalised buttons may be displayed.
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5. If the new button is to start another application, tick “Executable file” and indicate the file to be started using the button “Browse”. 6. Click OK to save your changes. 7. Once this has been added, the new button will appear on the list on the left. Select it and click “Move”.
The new button is now in the list of displayed buttons. The button will appear on the dashboard from now on.
To change the button parameters, select it from the list and click “Edit”.
To delete a button from the dashboard, select it from the list and click “Remove”. The button then returns to the list on the left. To fully delete it, select it on this list and click “Del”.
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Web & Email :
“Home page” ■ ”Do not modify (default name)”: the default Internet home page is displayed on opening the Web browser page. ■ “URL”: if the address is to be changed, tick this box and enter the URL for the welcome page.
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“Web button” Select the web browser you want to launch with the “Web” button. If the web browser is to be changed, select one from the drop down menu.
“Email button” ■ Select the mail application you want to launch with the “Email” button. If the messaging application is to be changed, select one from the drop down menu. ■ If the “Automatically establish the connection” option is selected, the connection for the mail application is automatically established on starting Business Everywhere
Click OK to save and exit. Click Cancel to exit without saving.
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Corporate proxy:
This section allows the Business Everywhere application to be configured to use your Corporate proxy. This information must be obtained from your network administrator.
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■ “No proxy”: select this option if Business Everywhere is not to use a proxy ■ “Use LAN configuration”: select this option to use the proxy defined in the Internet explorer (Internet Explorer 6.0 and 7.0) in the tab: Tools > Internet Options > Connections > Network Parameters ■ “Dynamic proxy”: if this option is selected a dynamic proxy must be entered (.pac extension ). An applet containing a proxy address is then started ■ “Static proxy”: if this option is selected a static proxy must be indicated as well as the proxy address, the proxy port and the addresses to be excluded.
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Authentication: The menu contains sub-menus: - corporate Intranet account, - Orange wifi access account, - Wi-Fi partner account*, - Orange internet (ADSL) account*.
*If you have subscribed to the option
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Business Everywhere User Guide
The following may be used for each account: “Always use these credentials”: Business Everywhere saves your login and password. You must enter your user name and your password. “Request for each connection”: your identifiers and password are requested on each connection. WARNING: If a high degree of authentication is used (with securid card), tick “Request for each connection”.
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Network: Networks may be created, deleted or configured. Consult the section “Advanced network parameters” for more information.
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Updates:
Select this option to receive information about the available updates for Business Everywhere (E.g. updating the Business Everywhere kit and phonebooks). You must have Internet access to be informed about available updates.
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Alert thresholds You can define consumption thresholds in Business Everywhere, in megabytes and/or in duration. When one of those thresholds is reached, you can choose to receive an alert message and/or be disconnected automatically. This functionality has no contractual value, and cannot be compared against real data consumption invoiced by Orange Business Services. It allows you to receive an alert message according to a threshold you can freely define.
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Alert thresholds :
Thresholds for the following network :
Mobile – #1 – Home : this treshold only concerns the mobile data traffic in France.
Mobile - #1 – Roaming : this threshold concerns the mobile data traffic in roaming situations, i.e. abroad. Such connections may have a specific tariff plan.
Mobile – total : sums both home and roaming data traffic.
You can define two types of alert thresholds :
Duration (recommanded for usage in France) : allows to define a maximum period of duration.
Volume (recommanded for international usage) : allows to define a maximum volume of data exchanged.
Finally, Reset the statistics on allows to automatically reset the counters on a specific monthly date.
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Actions : Before crossing the alert threshold
Display information if the data exchanged reaches …%: raises an alert when you reach a certain percentage of the threshold.
When crossing the alert threshold
Display a warning: raises an alert when reaching the threshold.
Automatically disconnect: if this box is ticked, Business Everywhere will automatically disconnect when the threshold is reached.
After crossing the alert threshold
Display a warning before connection: raises an alert before the connection if the threashold has already been reached.
Forbid connection: if this box is ticked, the user won’t be able to connect once the threshold is reached.
Alert thresholds Preferences :
Enable Reset Options in Reports panel : allows the user to reset the counters of the Wi-Fi and Mobile networks.
Display “Don’t prompt me again” checkbox on alert messages : allows to show or not the option on all alert messages raised regarding the thresholds.
Warning : This functionality has no contractual value, and cannot be compared against real data consumption invoiced by Orange Business Services.
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Advanced network parameters
Adding a network: Some networks are preconfigured: - Mobile access - Wi-Fi Hotspot access - PSTN/ISDN access - Hotal LAN access To add other networks, go to Tools & Settings > Advanced Settings > Network > Add/Delete a network,
and click:
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Type of network to be added
>
ADSL Eth network: connection Ethernet (PPPoE Mode )
>
ADSL USB network: connection with ADSL modem via USB
>
Available Wi-Fi access: list all available Wi-Fi access points near to the user. The configuration cannot be saved for this connection.
>
Private Wi-Fi access: connection to a private Wi-Fi network
>
Orange Livebox Wi-Fi access: Wi-Fi connection via a Orange Livebox (See: installation / Stage 5 : installing your connection equipment)
with
ADSL
modem
via
Networks already available
>
Hotel LAN Access: connection to local network from a partner hotel via Ethernet
>
Mobile Access: connection via on 3G+*/3G/EDGE/GPRS networks
>
PSTN/ISDN access: connection via the telephone network (STN)
*If you have subscribed to the option.
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PC
card
(E.g:
PCMCIA)
Creating a network:
1. start Business Everywhere. Enter the PIN code for the USIM card if necessary 2. go to Advanced Settings> Network > Add/Remove a network > Add a network 3. the available networks are displayed in the drop down menu in the new menu.
4. select the required network 5. the network’s configuration page appears This page is different according to the type of network.
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for an ADSL (USB or Ethernet) connection the configuration page is as follows:
Select an ADSL modem (USB or Ethernet) from the drop down list.
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for a Orange Livebox Wi-Fi :
■ “Friendly Name”: The first field displays the type of connection. This field may not be changed. A name may be assigned in the second field. The default name is #1. ■ “SSID” : the drop down list displays all SSID’s detected on your laptop. ■ “Security key”: enter the WEP or WPA security code for your Orange Livebox
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for a Private Wi-Fi connection the configuration page is as follows:
■ “Friendly Name”: The first field displays the type of connection. This field may not be changed. A name may be assigned in the second field. The default name is #1.
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■ “SSID (name)” Displays all SSID’s detected on your laptop. Tick “Activate the automatic reconnection mode” to authorise automatic reconnections in the event of any connection failure. ■ “WEP” or “WPA”: Select “None”, “WEP” or “WPA” depending on the security mode being used and enter the relevant parameters. Parameters cannot be personalised for other Wi-Fi networks.
Consult your network administrator in the event of any problem.
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Remove a network 1. got to Tools & Settings > Advanced Settings > Network > Add/Remove a network > Delete a network
2. open the drop down menu to display all available networks. 3. select the network to be deleted and click OK 4. the network is deleted.
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Networks order:
If the automatic connection is used, the order of priority can be defined for the network selection by using the buttons “Up” and “Down” on the right of the screen. Highest priority is given to the network at the top of the list. As a default the list is: Hotel LAN / ADSL at home / Wi-Fi / mobile (3G+*/3G/EDGE/GPRS).
*If you have subscribed to the option.
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Adding a device:
After installation, it is possible to add devices which will be recognised by your Business Everywhere kit. The following devices may be added: ■ Mobile device ■ Wi-Fi device ■ ADSL USB modem ■ PSTN/ISDN modem ■ Ethernet modem
The list of devices compatible with your kit may be consulted by clicking: http://www.business-everywhere.support.fr.orange-business.com
WARNING: You must be the administrator for your work station to be able to install a new device.
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Adding a mobile device 1. go to Tools & Settings > Advanced Settings > Network > Mobile > Preferences 2. click “Add a device”. The following window then appears:
3. connect the device when you are invited to connect it. 4. once the device is installed, click OK to finish the installation.
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The new device appears in Tools & Settings > Advanced Settings > Network > Mobile > Preferences. This page also allows other parameters to be configured:
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■ “Force sub-bearer”: - Auto: Business Everywhere uses the best network detected, 3G+*/3G or 2G (GPRS or EDGE) depending on coverage. - 3G+*/3G : Business Everywhere uses 3G mode (if the area is not covered by 3G, the connection fails) - EDGE/GPRS : Business Everywhere uses 2G mode (GPRS or EDGE) (if the area is not covered by 2G, the connection fails) ■ “Switch off wireless connection when closing the application”: if this box is ticked, Business Everywhere cuts off the PC card radio signal on closing the application. ■ “PIN code”: “PIN code”: this field displays the status of the PIN code (PIN code OK, for example) “Enter PIN code”: enter a PIN code for your USIM card if it has not already been entered “Change PIN”: use this code to change the PIN code already selected. ■ “Roaming”: “Current operator”: Orange F is displayed in this location, except if another supplier has been manually selected whilst in roaming “Automatic Mobile Network Selection”: click this button so that Business Everywhere selects the best local network available. “Change Mobile Network Selection”: click here to open a new window with all detected operators. Select the network to be used.
Consult the following site for more information on 3G+*/3G/EDGE/GPRS international coverage: http://www.mobilite.fr.orange-business.com/public/oev4/html/fr/ge/couverture/ci/cc.php
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Adding a Wi-Fi device
1. go to Tools & Settings > Advanced Settings > Network > Wi-Fi > device 2. click the button ”Add a Wi-Fi device” 3. connect the device to the laptop when you are invited to do so, then click “Next” 4. once the device has been installed, click OK to finish the installation 5. go to Tools & Settings > Advanced Settings > Network > Wi-Fi > device. The new device will appear in the drop down menu and may then be selected.
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Business Everywhere User Guide
Adding an RTC/ISDN modem
1. go to Tools & Settings > Advanced Settings > Network > PSTN/ISDN > PSTN/ISDN Configuration 2. click “Add an PSTN/ISDN” 3. connect the device to the laptop when you are invited to do so, then click “Next” 4. gnce the device has been installed, click OK to finish the installation 5. go to Tools & Settings > Advanced Settings > Network > PSTN/ISDN > PSTN/ISDN Configuration. The new device will appear in the drop down menu and may then be selected.
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appendix
your SMS*
Click
to send, display and save SMS messages.
Business Everywhere automatically checks verification may also be started manually.
new
messages; This
receiving SMS messages
When an SMS message is received, a number appears on the dashboard beside the SMS button. The number of the new SMS messages received may be displayed.
*This option is only accessible if you have an Orange USIM card.
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managing your SMS messages
Click SMS. Received messages are displayed in the Inbox. Business Everywhere will also ask if you want to send messages saved in your Outbox. Highlight the message to display the whole message in the frame located under the Inbox. To delete a message, select it and click “Delete”. Messages may also be replied, forwarded and printed by clicking the corresponding buttons. To save these messages, create a file: click “Inbox”, select one or more messages then drag the messages to the new file using the mouse.
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sending a SMS message
1. click “New message” 2. to send the message to one of your saved contacts, tick “Contacts”, then select the contact and the telephone number from the drop down menu. To send a message to a new number, tick “Telephone number (s)” and enter it. To send a message to several numbers, insert a comma followed by a space between each number as follows: « ... +3361234567; +3367654321... ». You may also add contacts saved in the list of recipients. To do this, click “Add a contact”, select the required contacts, then click OK. 3. write your message in the lower frame. An SMS message may contain up to 160 characters. Above this number, a second message is sent and billed. The tariff also takes into account the number of recipients. 4. click “Send”. The message is saved in the “Outbox” file 5. once sent, it is saved in the “Sent items” file
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saving a new contact
1. click the SMS button on the Business Everywhere dashboard 2. select the “Contacts” tab, then click 3. enter the required information on your contact in each tab. Then click OK to save the contact A contact may also be saved from a received SMS message. Click right the message and select “Create a new contact”.
Modifying a saved contact
1. click the “Contacts” tab, then on the contact to be modified 2. click “Edit” and correct the information as though it was the time a contact is being saved
first
Sending an SMS message directly from your contacts list
1. select the “Contacts” tab, then click the contact to whom the message is to be sent 2. click “Send” then write and send your message
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synchronising your contacts
Contacts saved on your laptop may be synchronised with contacts saved on your USIM card.
1. open the SMS window on the dashboard. Select “Synchronise” :
2. select the direction of synchronisation and click OK
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If you choose to synchronise contacts from your mobile telephone to your laptop ■ each line corresponds to a telephone number to be synchronised ■ the first column contains the contact’s name contained on the USIM card to be copied. A suffix is added depending on the type of number added ■ the second column displays the name or number of a contact if it is already saved in the PC’s memory or “Create” if the contact is not already in the PC’s memory ■ the third column indicates the type of contact ■ the fourth column indicates if you are adding a new contact or if you are deleting an existing contact ■ tick the box for each contact in the fifth column and click OK if synchronisation is to be continued
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If you choose to synchronise contacts from your laptop to your mobile telephone mobile ■ each line corresponds to a telephone number to be synchronised ■ the first column contains the contact as it appears in the laptop’s memory ■ the second column displays the contact as it appears in the memory of your USIM card, or “Creation” if it is not already in its memory ■ the third column indicates if you are adding, modifying or deleting the contact Tick the box beside each contact and click OK to start the synchronisation. NB: You may change the directory used by Business Everywhere in the «SMS Options» menu.
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SMS option
Click
to open the SMS Options menu.
The menu has three tabs:
“Contacts management” This tab allows the address book for the laptop to be selected (Outlook Express, for example) used by Business Everywhere. Contacts saved in the USIM card memory or device may also be displayed. These contacts may then be saved on your laptop using the last option in this tab.
“Text Message Management” You may read messages from the USIM card memory, your device or both. This tab offers you options when sending messages. You may choose to save a copy of sent messages in memory or to receive acknowledgements of receipt for your messages.
”Information” This tab displays information in the USIM card memory and device used for Business Everywhere including space available for new SMS messages and the signal strength.
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glossary of buttons and icons
Buttons
Allows connection/disconnection Opens your Web browser Opens your mail application Opens the SMS customer allowing you to send and receive SMS messages and to manage you list of contacts. Opens the Hotspot search Opens the Reports section Opens advanced parameters Develops the kit personalisation menu.
Closes the kit (Be Business Everywhere)
careful
not
to
fully
exit
Minimises the application to the systray Minimises the Business Everywhere kit to “compact mode” Starts help 87
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network icons
the number of orange bars indicates the signal strength indicates if it is an Orange Hotspot
indicates if it is a Partner Hotspot
indicates a 3G+* mobile connection
indicates a 3G+* HSUPA mobile connection indicates a 3G mobile connection indicates a EDGE mobile connection indicates a GPRS mobile connection
*if you have subscribed to the option.
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Document REF GU3_0610. Windows® is ia registered trademark of Microsoft Corporation. France Télécom, SA, a public limited company with capital stock of 10 594 839 096 € RCS Paris B 380 129 866 , 6 place d’Alleray 75015 Paris.
find Orange Business Services products on: www.orange-business.com
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