Pierre-Yves Cozon 40 years old, maried, 3 childrens

Services Projects Support Planning

12 boulevard de la perruque 34000 Montpellier +33 4 67 22 24 94 [email protected]

18 years of experiment at IBM France and Europe

Profile Project leading EMEA planning and inventory management Customer management and support IT services sales and achievements

Education Formal qualifications : Business Information Technology, University of Montpellier, France, 1989 Language skills : English (UK) Good French Native Key courses and training: Project management fundamentals, English, Global communication and negociation. Technical skills : iSeries (AS/400), pSeries (UNIX), TIVOLI products, Windows, programming and Web skills.

Professional experience 1989-2007 IBM France • 2004-to date EMEA Service and Business team, Montpellier

⇒ Parts Subject matter expert : planning and management of global EMEA parts inventory for i&p series during all machines life cycle.

• 2002-2004 Support Center for IBM, Paris La défense ⇒ Project leader, in charge of workstations Internal maintenance, owner of process and cost management. ⇒ Optimization of the maintenance process in the scattered French repair centers. ⇒ Achievement of a web application to optimize workstation stock management in France. • 2000-2002 Technical Support Center, Paris Marne La Vallée

⇒ Tivoli customer support specialist for West region. ⇒ Took part in Tivoli customer user group. ⇒ In charge of Technical Support Center communication and tools optimization (Intranet site achievement). ⇒ In charge of the planning management of the Tivoli support team.

• 1998-2000 : Support national logiciel AS/400, Paris Marne La Vallée ⇒ Team leader of the PC Network team. ⇒ AS/400 customer support specialist for West region.

• 1995-97 : Services opérationnels PME/PMI, Nice

⇒ Branch office Software regional focal point for Midrange systems, technical team leader. ⇒ AS/400 IT services offer sales and realization at customer site (system and network configuration, performance optimizations, backup solutions, etc) .

• 1994 : System support, Lyon ⇒ Regional Midrange software support specialist for center and south of France. • 1992-94 : Customer maintenance, Chambéry

⇒ Responsible of Operational services and monitoring of customer satisfaction in Savoie geography. ⇒ Hardware maintenance on customer site for midrange systems.

• 1989-92 : Customer maintenance, Lyon

⇒ Customer hardware remote support in charge of remote maintenance tools. ⇒ Operationnal services and hardware maintenance on customer site for midrange systems.

• 1988 : Two months professional training at IBM plant, Montpellier

⇒ Programming of a computerized invitation to tender for general services (DBASE III).

• 1988 : End of study project, Montpellier

⇒ Programming of a matrix drawing software including image processing (Turbo Pascal).

• Other experiences

⇒ Internet Webmaster (html, php, mysql, flash)

⇒ Co-animator of a communication team, teaching webmasters skills.