Harold JACQUOT

Digital Manager Lyon

Lyon, France

13 years of experience in project management and application support International environment

http://haroldjacquot.free.fr

Organized, pragmatic, thorough

ITIL Foundation 2011 certified Google Digital Active 2017 certified

SKILLS Management / Projects and portofolio management, application management (ITIL / TPMA), team management, Project management offshore, contract, RFP/RFQ, financial & budget (SAP MM - SD) English Upper intermediate level – able to work comfortably in English Computer MS Office, MS Project Pro (EPM), Visio, OPX2 Planisware, SAP, Photoshop, ProShow IT BO, Siebel, HP Quality Center, Apache, TomCat, IIS, SPIP, Dotclear, Joomla, JMeter Development C#, .NET, C, C++, Java, VB, HTML, javascript, XML, JSP, PHP, SQL, MySQL, jQuery Mobile

EXPERIENCE Since 2017 Digital Support & Maintenance Manager - IPH Group Lyon

Digital applications portfolio management including B2B e-commerce website and PIM > SAP Hybris/MySQL/Unix (industrial supplies distributor - MRO & OEM): 

Team management of Digital Support Manager > support L1 (5 FTE Europe/Tunisia)

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ITIL best practices setup (incident, problem, request) with Zendesk

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KPI and dashboard creation > support performance and SLA

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AWS migration project

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Coordination with nearshore L2 support team (Tunisia) and outsourced datacenter

 Webshops: www.orexad.com, www.btshop.nl, www.btshop.be, www.kistenpfennig.com, www.minetti.it

2015 - 2017 Delivery Group Manager - IT General Electric Energy Connections La Défense - Villeurbanne

Lead and coordinate the Delivery Group activities for project and support (19 FTE onsite/offshore) >> Support: 2,2M€ on 22 applications - 1.492 Incidents & Work Orders - 92% of SLA respected >> Projects: 2.950 Man-days for 11 projects  Outsourced Mobility Factory: 5 offshore FTE + 2 onsite FTE 

Support and iOS upgrade of iPad applications (SAP Mobile Platform et iFormBuilder) for GE Field Service technicians interfaced with SAP and SalesForce

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Agile enhancements project (2016 > 9 Sprints of 4 weeks)

 PHP/Oracle team: 2016 > 700M€ on 10 applications - 3 offshore FTE + 4 onsite FTE  AC1 – Product configurator: AutoDesk Configure One (JSP/Apache/TomCat, MS SQL)

2014-2015 Delivery Group Manager - ALSTOM IS&T La Défense - Villeurbanne

Team management on project management and application support – international context iPad mobile portfolio application growth based on SMP and Work Manager  Applications portfolio: budget follow-up, quality ITIL/SLA, license/maintenance management >> 2015: 2M€ on 14 applications - 1.217 Incidents & Work Orders - 99% of SLA respected

 Projects portfolio: contracts management, Mobility project lead, Configurator, web >> 2015: 2.100 Man-days on 11 projects

2012-2014 Solution Manager - ALSTOM IS&T La Défense - Villeurbanne

Central applications and projects management team up to 5 - international context  Projects portfolio: Request For Proposal, business case, User Acceptance Test, project planning, financial (SAP + MS Project EPM), quality follow-ups, MS EPM key user >> 2012-2014: 2.700 Man-days on 30 projects  Applications portfolio: Third Party Application Maintenance, ITIL ITSM tool, client relationships, budget review, SLA, KPI, evolution and financial follow-ups >> 2013-2014: 800k€ on 7 applications – roll-out + new applications >> 2012-2013: 1.4M€ on 8 applications - streamline  25% savings

2010-2012 IT Project/Application Manager - IT ALSTOM Grid La Défense - Villeurbanne

Project management (budget, plan, quality) and application support with outsourced contract  Business support: requirement studies, workshops, functional specification, HP QC test cases  IT management: feasibility studies, technical solution decisions, quotations, developments followup, code review, software installation, integration tests, delivery to datacentre  e-business: spare part online catalogue, turnover 1M€+, punch-out SAP – OCI interface

2004-2010 IT Project Manager - IT AREVA T&D La Défense / Colombes Mâcon / Villeurbanne

Technical management of global project and support level 2 & 3 of installed application  e-business/web/CRM: internet/intranet sites (OpenMarket), Siebel Service/eService and UCM  ITSM: ITIL HP Service Centre application support management – 23,000 users, management of a team of 3, small enhancements  Business applications: PHP/Oracle applications, Planisware – IT Projects portfolio management, iNexus – strategic actions

EDUCATION 2001-2004 EPITA IT Engineering School with honours (Kremlin-Bicêtre 94, France) 2000-2001 University of Portsmouth Bachelor Hons computing (UK) 1998-2000 University Claude Bernard Lyon 1 IT Technician Degree (Bourg-en-Bresse 01, France) 1997-1998 Lycée La Prat's Baccalauréat Scientific (equivalent of A levels, Cluny 71, France)

INTERESTS Training

Architecturing on AWS (3 jours, 2017) Applications performance, measure and improvement (3 days, 2016) SAP Mobile Platform MOB01 - SMP 2.3 Fundamentals (3 days, 2014) AGILES Project Management methodology (2 days, 2012) Multi-projects management (3 days, 2009) Manage IT project, level 2 (2 days, 2008) Plan and follow a project (3 days, 2007) Team management (3 days, 2007) Siebel 7.7 Essentials (10 days, 2005)

Others Football, running, classical guitar, find food, travel, cinema, finance/economy