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EUROCOPTER PROCEDURE
HANDLING OF NONCONFORMITIES Summary : This procedure defines the operating principles and rules governing the treatment of nonconformities encountered upon the preparation or integration of the product.
Reference language : English The reference language shall prevail upon disputes.
Validated :
EC / ECD
Agreements / Certifications EC ECD
ISO
DOA
POA
MOA
X X
X X
X X
X X
Military
X
Working Group : JR.GRAZIANI – E.DE MATOS – M.REGNAULT – T.JANULEWICZ – B.MAREMBERT – P.GRIMM
Application date :
06/12/2000
Approval : Technical Manager
Documentary Executive Committee
Signed JR.GRAZIANI
Signed M.CHABERT
This document is the property of EUROCOPTER . It shall not be communicated to third parties and/or copied without prior written consent and its contents shall not be disclosed. © EUROCOPTER 12/1998
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CONTENTS
1
SCOPE
2
TERMINOLOGY
3
PROCEDURAL DESCRIPTION
4
GENERAL ORGANISATION
5
RULES
HISTORY OF MODIFICATIONS
DATE
MODIFIED SECTION
A : 01/12/98
PURPOSE OF MODIFICATION New document
B : 02/05/2000
Creation of chapter 3 : Terminology Procedural Description Diagram Rules R2, R3, R4 and R8
Bringing up to ISO 9001 standard.
C : 06/12/2000
All Document
EC Group Adaption
This document is the property of EUROCOPTER . It shall not be communicated to third parties and/or copied without prior written consent and its contents shall not be disclosed. © EUROCOPTER 12/1998
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1-SCOPE The qualified and/or certified definition is the only one making quality and safety available for helicopters. Every deviation with respect to this definition must thus be processed to analyse its effects and determine whether it is acceptable or not.
2- TERMINOLOGY Defect Nonfulfilment of an intended usage requirement, or reasonable expectation, including one concerned with safety. Nonconformity Nonfulfilment of a specified requirement. Rework Action taken on a nonconforming product so that it will fulfil the specified requirements. Repair Action taken on a nonconforming product so that it will fulfil the intended usage requirements although it may not conform to the originally specified requirements. Corrective action Action taken to eliminate the causes of an existing nonconformity, defect, or other undesirable situation in order to prevent recurrence. Preventive action Action taken to eliminate the causes of a potential nonconformity, defect, or other undesirable situation in order to prevent occurence.
This document is the property of EUROCOPTER . It shall not be communicated to third parties and/or copied without prior written consent and its contents shall not be disclosed. © EUROCOPTER 12/1998
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3 - PROCEDURAL DESCRIPTION CONTROLLING NONCONFORMING PRODUCT
ACTIONS ON PRODUCTS
Technical ANALYSIS
DECISION
DETECTION AND RECORDING
TRACKING WITH ADAPTED SUPPORT
QUALITY EVALUATION
PROCESSING NONCONFORMITY
SEARCH FOR CAUSES
VALIDATION OF CAUSES + DECISION
CORRECTIVE AND PREVENTIVE ACTIONS + FOLLOW UP
ADAPTED TO THE PROBLEM’S IMPORTANCE AND TO THE ENCOUNTERED RISKS (SAFETY, PERFORMANCES, UTILIZATION-INTERCHANGEABILITY-MAINTENANCE - …)
The nonconformity reporting document must contain information to identify the nonconformity, the concerned product, the decision-making realization and the application of the decision.
4 - GENERAL ORGANISATION The global nonconformity process is the responsibility of the Quality Department. The decision to issue a concession further to a nonconformity is the responsibility of the Engineering Department. This document is the property of EUROCOPTER . It shall not be communicated to third parties and/or copied without prior written consent and its contents shall not be disclosed. © EUROCOPTER 12/1998
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Page 5/5 The technical decision to accept nonconformities with or without repair is the responsibility of the Engineering Department tasked with definition of the product concerned. The physical control of non-compliant products as well as the search for corrective and preventive actions is the responsibility of the Production Department with assistance from the Engineering, Purchasing and Quality Departments. The commercial decision to accept nonconformities is the responsibility of the affected Programme Management.
5 - RULES R1 – Nonconforming products are to be marked and, if possible, segregated as soon as the nonconformity is reported to avoid detrimental operation of those products. R2 - Products with a residual non-conformity that affect safety are scrapped (residual nonconformity = a nonconformity which remains after a nonconformity has been treated). R3 – Any nonconformity that does not enter into the previous category, but which has an effect on the following : - Respect for contractual obligations or for the certified, qualified definition - Post-manufacturing operations - Assembly operations - Utilization of the product at Customer’s facilities - Interchangeability or maintenance are processed using the Concession procedure. R4 – Those products that have a non-conformity but that do not have an effect on the parameters listed in R2 and R3 can be accepted in their actual state, reworked, or repaired. This decision is formalized by the service responsible for the technical definition or by authorized, competent personnel, and will appear on the nonconformity Reporting Document. The eventual repair of the concerned product will be formalized on the work form. R5 - The nonconforming product is released once the decisions have been applied. If the product is delivered before decision application to another sector for industrial reasons, the nonconformities and the residual actions are clearly identified and formally taken into account with a specific document. R6 - Every discarded product is to be mutilated to prevent its use. R7 - Nonconformities under the responsibility of a sector different from that where they are detected impose formal information to initiate corrective and preventive actions. R8 - If the non-conformity is discovered by chance, thus raising a doubt about already released products (product judged to be conform and used downstream of the standard inspection procedure), the technical event processing / corrective action procedure should be followed.
This document is the property of EUROCOPTER . It shall not be communicated to third parties and/or copied without prior written consent and its contents shall not be disclosed. © EUROCOPTER 12/1998
