Dominique Jouët 10, rue Paul Olivier 92500 Rueil Malmaison Mobile : 06 18 99 17 02

Email : [email protected] Site : http://dominique.jouet.free.fr

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Project Director Executive Qualifications

Information Technology Engineer Graduate in Business Administration - ICG – Paris

Langages

French English

Native Fluent

Professional experience Profile

I have over 35 years of IT professional experience My expertise is primarily based on IT system designing and building and ERP system implementing with major Pan-European implementations as Project Director. I also ran large AMS operations. I worked mainly with supply chain and finance processes for industry and distribution areas. I have developed an expertise in IT processes and organisation/transformation management with several MIS manager experiences. CMMI and ISO 9000 knowledge. I am ITIL trained. I have a very deep knowledge of offshore programming and offshore platforms utilisation especially with Romania and India.

Career History

04/2002 – To date

IBM Global Services, GBS France AMS Global delivery Executive, France AMS Client Briefing Centre Leader (01/2011 to date), AMS Global Delivery Solutionning, Delivery Model Design. Large Project and Global Delivery Coach. Member of France AMS Steering Committee. France AMS Delivery Excellence Leader, (01/2010 to 12/2010), Head of Delivery Excellence for Application Management Services. Quality Program, “GP Negative” Optimization, Industrialization, Delivery Model Design. Large Project and Global Delivery Coach. Member of France AMS Steering Committee. France Global Delivery Engagement Leader, (06/2006 to 12/2009), Head of engagement for Global Delivery deals (Design, Build & Manage). Solution Design and validation, Sales support, Engagement and Quality follow-up in Delivery. Offshore Subject Matter Expert for IBM France. Training and coaching large projects and programs

Résumé de carrière

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Dominique Jouët

using Global Delivery (Total, CMA-CGM, Michelin). Project Director Executive for TOTAL S.A. World Wide SAP Maintenance, Delivery Centres in PAU, TOULOUSE, NEW DELHI (65 HC) (06/2005-05/2006). Recovered Contract profitability at high level by using offshore in a large scale and addressing customer satisfaction by achieving SLAs combined with appropriate communication. Global Resource Leader EMEA West (09/2004-06/2005)

Coordinate Global Resource Management for EMEA West Region. Support BCS Engagement Teams in designing solutions and delivery model using Global resource. Offshore risk and benefits assessment. Coordination with IBM World Wide Global Resource Delivery Centres. Reporting to EMEA AMS ERP Service Delivery Leader

(04/2002 – 08/2004) Managed the French AMS ERP Delivery Centre (SAP, JDE,Oracle) Formerly (as PwCc) managed as EMEA Process Manager the Supply Chain team (60 SAP and Oracle Consultants) across France and UK centres. Main responsibilities are: staffing, recruiting, managing teams, implementing actions / Processes / Policies, Issues addressing / Clients Problems / Personnel Issues, communications, Service Delivery monitoring, Capacity Utilisation monitoring. Support business sales in solution shaping, cost estimate, timeframe, constraints, etc. Led the GFS transition as transition manager (PwC Financial System) from PwCc implementation project team to IBM AMS ERP team.

07/1997 - 03/2002

AFi Consulting and Software, France and Romania Managing Director In 2001, worked as Consultant and Operation Manager for ROMINFO, Romanian house software company of 95 consultants. Designed processes to be able to work as an offshore platform for French customers. In 2000, worked as Consultant and MIS for a major agriculture group in France, 22 people in IT department, 579 end users, 220 sites. Developed outsourcing support in Romania for code building and production operating. From 1998 to 1999, Consultant and MIS for SERICOL SA (affiliate of Burmah Castrol), leader in serigraphic inks distribution in Europe. Implemented ERP Tetra CS3 (SAGE). Implemented a Call Centre in Bucharest for IT 2nd level of support and maintenance. Utilisation for world

Résumé de carrière

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Dominique Jouët

wide customers (KEPLER CALL CENTRE). Consultant in Business Process Reengineering for House software companies in Sales and After sales processes (Fiducial Informatique, Daxel, Graitec) Built several applications for French customers with the Bucharest platform (Webnet, Logdis, Storagetek, IBS, Verifone) 01/1991 - 07/1997

Leading Management Consultancy Firm Deloitte & Touche Consulting Group Senior Manager Responsible for Oracle Consulting activities in Europe Worked from 1995 to 1997 as Consultant and MIS for Guyomarc’h Nutrition Animale, European Leader of pet food. Implemented new information system, bespoke built in Romania with subcontractors. Led in 1995 as Project Director, Oracle Financial Implementation for Honeywell Europe and European affiliates. Implemented European Prototype and rolled out Pilot in Belgium then led French roll out. Led in 1994 as Project Director, Oracle Financial Implementation for Lafarge Coppée. Implemented European Prototype and Pilot in France. In 1993 Implemented SAP R/3 as project manager for Hengstler France. From 1991 to 1993, IT consultant in Supply Chain and Finance for Industry and distribution customer. Design, built, processes organisation.

09/1989 - 12/1990

CIM Expert, France Associate Partner Responsible for logistic and distribution assignments. Implemented various systems based on vendor package.

04/1985 - 08/1989

CIRB, Software House Company, France Product Line Manager Developed a suite of application in Supply chain and Finance for small and medium businesses. Responsible for design and development department.

06/1978 - 03/1985

SLIGOS, Software House Company, France Business Analyst and Project Manager Worked on application design and development as business analyst and further as project manager.

Résumé de carrière

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Dominique Jouët

Articles et citations dans la presse informatique : Le Monde Informatique : 01 Informatique : 01 Informatique : 01 Informatique : 01 Informatique :

Résumé de carrière

Les sept conditions du succès (novembre 1994) Faut-il développer à l’étranger ? (septembre 1996) Passage à l'An 2000 : l'offshore au secours des SSII (juin 1997) Délocalisation des développements logiciels : la fin des tabous ? (novembre 1998) Les six règles d’or d’un projet délocalisé (février 2001)

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Dominique Jouët