Antoine DI CRISTOFARO 214 Chemin de la Costière 06000 Nice - France Tel.: +33 (0) 4 920 996 41 Mobile: +33 (0) 6 800 520 74 mailto:[email protected]

CLOUD & IT SENIOR CONSULTANT

47 years old

PROFESSIONAL EXPERIENCE 2013-2015 Cloud Consultant and Presale, Jamcracker Inc. Company. Santa Clara (CA USA) Cloud solution manager for EMEA Telco’s, Service Integrators and Cloud services Brokers. Solution design, consultancy, functional specifications, services integrations, offers. Cloud Infrastructure as a Service, Software as a service, (IaaS, SaaS, PaaS, ITaaS, XaaS). Request for proposal – requirements analysis, integration design, budgeting. Clients: IBM, Arrow, Orange France Télécom, Accenture, Konica Minolta, SITA.

2011-2013 Project manager, Association D.R.E.A.M (DREAM Fondation) Développement et Réflexion Ecologiques sur les Alpes Maritimes.: France and Italy. Design and development of an e-commerce for regional bio economy and local products. Fair trade project manager with French Government sponsoring and collaboration. - PHP and MySQL technologies. Front and back end website development.

2010-2011 Project manager egaming, LAFLEUR ENTERTAINMENT Online gambling company: MALTA, LONDON, FRANCE eGambling software design, development, implementation, and production manager. - Functional and technical specifications manager for an online Bingo. - In charge of Malta Legal Gaming Authority compliancy for European gambling license. - Game running on Windows & Linux with Flash, Adobe Air, PHP and MSSQL environment.

2008-2010

Project manager, ORANGE BUSINESS SERVICES (France Telecom) French Telco: EUROPEAN PROJECT (Avaya solution expert) Solution designer: Customer Relationship Management (CRM) and contact centers. - Paneuropean (27 countries) CRM Architecture, centralized out-sourced solution, - Functional, operational, business and technical design manager, voice and data network. - Risk management, pricing modeling, Return Of Investment calculation (ROI). - Offer building, answer to request for proposal, technical contribution for contracts edition. - Global solution design, five years business model, 2,7 million euros budget. Clients: Schneider Electric Europe, Air liquide France

2007-2016

Freelance Project Manager & consultant. IntraNice© consulting New Technologies Internet, Communication & Cloud Consulting (NTI3C) - EMEA IT consulting, Cloud, CRM, Call Centers and Computer Telephony Integration (CTI), VoIP, IT Manager, maintenance, support, Help desk, change management - Web site, back office applications and integration software development manager - Support chain for DELL and SONY hardware and software as subcontractor,

2001- 2006 Project Director in ACCENTURE (ex Andersen Consulting) Consulting Company. CRM and C&HT Communication and High Tech department Chicago US, Seoul Korea, London UK, Milan Italy, eCRM and contact centers Project Manager: presale, designer, implementation, R.O.I. - Functional and technical design driven by business indicators (KPIs), - Audit for international virtual contact center consolidation and merge. Multi channel architecture: voice calls, skills routing, data, tchat, emails, web co-browsing.

- IT Change and upgrade management. Easyphone and Genesys software expert. Clients: Samsung Europe and Asia (Project based in both UK and Seoul South Korea), Bank Credit Agricole Headquarter in Paris (France), British Telecom in London (UK). - Telco Billing consulting. Building and writing functional and technical specifications driven by marketing inputs. Analyzing marketing requests and technical capabilities in order to design the solution. Stepping the migration, the changes, training and Go Live. - Internal pilot manager (in Sophia Antipolis France R&D office) for a billing platform from Digiquant in partnership with HP. Benchmarking Digiquant billing solution performances vs competitors like Geneva, Portal or Kenan. Clients: Vodafone Milan (Italy), Telecom Italia Roma (Italy), BT UK London. 2000 - 2001

Presale Consultant, ALTITUDE SOFWARE Contact Center software editor. CRM Integrator: France, Italy, Marocco, Greece, Spain, Brazil, Cap Town South Africa, Cairo Egypt, Istanbul Turkey. - Consultancy, Request For Proposal answer, offer building, pricing, technical compliancy. Clients: French Bank Crédit Agricole, France Telecom Paris, Banco Santander Brazil, Autodesk Paris, Talys Train Bruxelles, Telecom Italia Roma, Turk Cell telecom Turkey.

1998 - 1999

Developer, PS'SOFT Help Desk and IT inventory and management software editor (Qualiparc): France Asset Management developer, IT software integration with Tivoli from IBM. Specialized in data export and mapping. Automatic IT inventory and asset calculation. (Uniface tools) Clients: French Banks: Credit Lyonnais, Credit du Nord. Industry: Mittal Steel

1996 - 1997

Consultant engineer, AEA (Applicazioni Elettroniche Avanzate) Advanced electronic applications. Based in Ancona Italy. Electric (power, voltage, ampere...) automatic test machine on production line design. Automotive air filter measurement bench designer. Hardware and Software design. Clients: Electrolux: washer, dishwasher, fridge... Automotive: Renault, Fiat.

EDUCATION 1990 - 1995

French Electronics and Software Engineering School Graduated from E.C.E.: Ecole Centrale d'Electronique de Paris (FRANCE) Including an exchange with the University of Stafford in UK

PROFESSIONAL SKILLS Project manager, consultancy, design, Cloud, IT, development, presales and post sales activities. Software developer manager on C, C++, PHP, HTML, Java, MySQL, MSSQL, ACCESS, Oracle. Contact center and customer relationship management CRM solution designer. MS Project & Office

LANGUAGE SKILLS French: English: Italian:

native language fluent mother tongue

INTERESTS Hobbies: Theater / Cinema / Cooking / Traveling

Sports: Aikido / Ski / bicycle