Caroline GIRAUD
[email protected] - 0061 455 943 415 or 0033 6 65 48 15 04 --I am looking to gain experience in the tourism and hospitality fields. I am capable of adapting to a variety of environments and situations and I have always shown a high level of commitment and motivation in all areas of my work.
SKILLS SUMMARY I am an outgoing and open-minded person. I am also friendly and have patience. I like to deal with patrons and always behave with a positive attitude. I have excellent communication and organization abilities.
• Customer service experience • French, English, German • Reliable and trustable • Tolerant and flexible • Cash handling • Teamwork
• Good knowledge of: - Adobe Creative Suite - Microsoft Office - HTML/CSS
WORK HISTORY Housekeeper Pool Resort, Port Douglas, Australia / July 2014, September 2014 Housekeeping in a 4.5 star property. Making beds, cleaning bathroom, kitchen and bedrooms in luxury resort apartments. Counter Hand Dolce e Pane, Melbourne, Australia / May 2014, June 2014 Work in a bakery. Serving customers, dealing with the till, managing and filling the stock, dishwashing. Counter Hand Dairy-Bell Ice Cream, Melbourne, Australia / November 2013, April 2014 Serving ice-cream and dairy to customers, dealing with the till, managing and filling the stock, cleaning. Front Office Receptionist Silverfern Backpackers, Auckland, New Zealand / June 2013, September 2013 • Greet, assist, direct guests, visitors and the general public • Answer incoming calls and handle caller’s enquiries • Manage bookings via telephone or face to face • Give advices to visit/travel in the city/country • In charge of the whole place during the shift
• Check in and check out of guests • Pick up and deliver the mail • Financial transactions • Deal with feedbacks • Housekeeping
Media Intern Advanced Network Partnership, London, UK / April 2012, June 2012 Improve the company's communication for the Olympics Games in 3 different poles: communication, marketing and media. Retail Carrefour Market, Hauteville-Lompnes, France / Summers 2010, 2011 Serving food to customers at the counter. Face-to-face situation. Others tasks: stacking shelves, sorting incoming stock, driving forklift. Duties in the shop and the warehouse. Kitchen Hand - Dishwasher - Cleaner La Grange des Plans, Les Plans d'Hotonnes, France / Summer & Winter 2009, 2010 Casual in an affiliated Gîtes de France. Help in kitchen (cooking, set the tables) and for general cleaning. Retail, store assistant EURL Guidon Sports, Les Plans d'Hotonnes, France / Winters 2008, 2009, 2010 Employee in a ski rental shop. Dealing with customers and providing the equipment they need. I also worked in the store upstairs to sell the winter clothes (doing the cashier and giving advices).
EDUCATION
INTERESTS
• 2012 Bachelor's Degree in Information, Communication and Multimedia - Institut d'Administration des Entreprises Savoie Mont-Blanc - Annecy-le-Vieux, Haute-Savoie
• Music, festivals, winter sports and travels: New Zealand, Australia, England, Scotland, Ireland, Spain, Germany, and Switzerland. I love meeting new people and experiencing different and interesting cultures.
• 2011 Equivalent to a two-year degree, H.N.D. - Technical University of Chambery - Le Bourget-du-Lac, Savoie
• Wwoofing and volunteering in non-profit associations.
• 2009 Diploma Sciences and Technology Management (ALevels with honours in Human Resources, Management, Law…)
REFEREES Available upon request.
Curriculum Vitae ‐ Caroline Giraud 0033 6 65 48 15 04
