BVQI Internal Newsletter March 1999

BVQI gains SA8000 accreditation

From the Chairman Comments Ian Day, BVQI’s Chairman, ‘The issue of ‘ethical sourcing’ is very

BVQI is one of the first quality certification companies to have been approved to audit to a new international social accountability standard, SA8000.

topical and initiatives in this area have been set up by working groups in both the US and the UK. Consumer demand is the driving force – companies want an independent way of proving to consumers that they are committed to social accountability. SA8000 offers the first internationally

The new standard has been

recognised means of measure and

developed under the auspices of the

verification in this area and we are

USA’s Council on Economic

delighted that BVQI is one of the first

Priorities Accreditation Agency

certification bodies worldwide to gain

(CEPAA). It is the first ‘auditable’

approval as an independent auditor’.

international standard to cover

He continues, ‘Quality standards

working practices and is based on Conventions of the International Labour Organisation, the Universal

provide companies with strategic advantages in today’s competitive trading climate. SA8000 is no exception - it will help companies who

Declaration of Human Rights and

meet its criteria measure and manage

the UN Convention on the Rights of

issues surrounding the products they

the Child.

sell; improve product quality and

Certification to the SA8000 Standard

labour conditions. Auditing SA8000 is

involves the development and

a natural extension of the quality

auditing of management systems

standards work that BVQI has become

which promote socially acceptable

renowned for throughout the world

working practices in areas including

over the last 10 years.’

child labour, forced labour, wage levels, health and safety, working hours and conditions of employment. It is expected to be of wide ranging interest to companies who wish to demonstrate and independently verify a responsible attitude to working conditions.

Certifications BVQI certifies first two companies to BVQI Occupational Health and Safety Standard Akzo Nobel Chemicals B.V. and Kors Hydrocarbons are the first companies in the Netherlands to have their Occupational Health and Safety System certified against the new BVQI SafetyCert® standard. Launched by BVQI in September 1998, SafetyCert® aims to control and express adequate and reliable care for the safety and health inside companies. It was developed as a direct result of the wishes and requirements of certain industry sectors. In the Netherlands there has been a great deal of interest in the SafetyCert® standard and, on an international level, there has been a noticeable increase in the demand for the integration of Occupational Health and Safety Systems into existing management systems. The SafetyCert® standard

has an open structure and is highly adaptable to existing structures. During the certification ceremony on 18th December Mr Ian Day, Chairman of BVQI, handed over the first SafetyCert® certificates to the proud companies and stressed the importance of both companies now demonstrating their conformity to SafetyCert® to the world. The BVQI audit report on both companies concluded that they had conformed to the criteria of the standard in a most exceptional way.

BVQI certifies Kidney Centre in Pakistan

Siemens receives ISO 14001 certification

BVQI Dubai has recently certified the Kidney Centre in Pakistan to ISO 9002. The Kidney Centre, based in Karachi, is one of the few facilities in Pakistan which has been entirely funded by the community and provides total care for renal diseases by introducing modern methods of diagnosis and treatment and making these facilities within the reach of needy and poor patients.

Christian Vonner, NSE of BVQI Hungary, presented the Managing Director of Siemens in Hungary, Dr Beke-Martos, with his ISO 14001 certificate last November.

Both the President and Prime Minister of Pakistan have sent their congratulations to the Centre, which is the first hospital to achieve certification in Pakistan.

Siemens received ISO 14001 certification for the design, development, production and selling of public telecommunications networks and related services.

l e a r s I BVQI Certifications For the first time ever: milk and milk products from dairy cattle farms certified to ISO 9002 by BVQI Israel An ISO 9002 certificate has recently been issued - for the first time ever - to a dairy cattle farm where cattle are raised for milk production. The certification was carried out by BVQI Israel, in co-operation with Tnuva Dairies, the largest milk producer in Israel. Tnuva is striving towards formulating quality standards for dairy cattle farms with a view to improving the production systems for milk and milk products. BVQI Israel has joined the innovative process of ISO 9000 implementation in dairy cattle farms. In the course of the certification process, BVQI Israel applied the strict criteria established by international accreditation bodies. In order to meet these criteria, a veterinary surgeon with broad experience in cattle raising, and who was trained as an auditor by BVQI, joined the team and led the certification process. A comprehensive analysis of the quality management system applied in cattle farms was conducted during the certification process according o ISO requirements. The ISO 9002 requirements were translated into terminology used in relation to cattle farms. The cows, for example, were defined as “production equipment” and the cows’ feeding and state of health were defined under “process control”. In the course of certifying the cattle farms, new initiatives have originated that were successfully

implemented and that have contributed to improving and streamlining the production processes, making a remarkable contribution also to improving milk quality. Looking into the future, it may well be that retail stores will install separate refrigerators displaying milk and milk products originating in ISO 9000 certified cattle farms.

Accreditations BVQI received five accreditations at the beginning of 1999: SA8000

accreditation from CEPAA (see front page), ISO 9000 accreditation from the Korean Accreditation Board (KAB) and O.A.A. in Argentina, BS7799 Information Security accreditation from UKAS and ENAC accreditation for ISO 14001 Environmental Management Systems certification in Spain.

BVQI client wins Quality Award One of the winners of the 1998 Swedish Quality Awards was Bulten Trading AB, a BVQI Customer for ISO 9002 and QS-9000. Bulten Trading AB purchases, stocks and distributes fasteners for the Scandinavian Motor Industry and its sub-contractors. The Chairman of Bulten AB, Ake Nordin, said “For Bulten, which has the automotive industry as its biggest customer, this award is invaluable. Through the Swedish Quality Award we have demonstrated that we are capable of meeting the increasing demands being made on us and I feel this will be of considerable benefit to Bulten in its current internationalisation process. The Award has given us new energy to continue the task, with Bulten Trading as an example, of permeating the whole of our organisation with this way of working.”

Congratulations to Bulten Trading AB

First SA8000 certificate awarded

BVQI Workshop 1999

BVQI’s first SA8000 certificate has been awarded to COOP Italia in Bologna, Italy for their marketing service, central buying, control and evaluation of suppliers who supply food and non-food products to 1,200 COOP retailers throughout Italy.

This year the BVQI Workshop will be held at the Jumeirah Beach Hotel in Dubai from 23rd to 26th May. We expect to welcome about 70 delegates from our 45 offices around the world and the agenda will, as last year, include a mixture of general presentations, working groups, training sessions and client presentations. A detailed programme will be sent to all delegates very soon.

“COOP Italia is making every effort to improve the quality of life for its staff, with special attention to women and children,” says COOP Italia’s Quality Manager, Maurizio Zucchi. “We decided to adopt SA8000 because the aim of the COOP, and its 3,375,000 shareholders in Italy, is to be both economically satisfactory and socially sustainable. While we have always believed that our working practices were first class, we felt independent verification would help us to show our customers that as a company we are committed to social accountability. This is a long term process and our suppliers have a key role to play in helping us to continually improve working practices.”

I Q BV NCHE S U A L BVQI Launches New Training Courses by Voyteck Kowalewski BVQI Training Manager

TOTAL NUMBER OF PRESENTATION OF THE BVQI TRAINING COURSES

200

184

180 155

160 140 111

120 100 80 60 37

40 20 0

11

1994

1995

1996

1997

Training services are a relatively new part of BVQI’s activities, having been first introduced in 1994 with the first presentation of an IRCA registered Internal Auditor Training Course. During the intervening period the activity has been growing both in terms of the number of courses presented worldwide and the increasing share in the market.

1998

YEAR With nearly two hundred IRCA registered courses presented last year we have established ourselves as one of the leading auditor training organisations. Some 2,600 people have been trained on our courses in 1998 worldwide. The training services have hence proved to be a major revenue earner. Until last year BVQI had on offer only four auditor training courses which were registered by the International Register of Certificated Auditors (IRCA). In order to further the growth in training services, over the last few months we have developed a number of new training courses to complement BVQI’s product lines.

EVOLUTION OF BVQI’S MARKET SHARE IN TOTAL NUMBER OF IRCA REGISTERED COURSES 4.50%

4.05%

4.00% 3.41%

3.50% 3.00%

2.66%

2.50% 2.00% 1.32%

1.50% 1.00%

0.41%

0.50% 0.00%

1994

1995

1996

YEAR

1997

1998

BVQI now has a comprehensive range of training courses grouped in the following product lines Quality Management Systems and ISO 9000 1. IRCA Registered Lead Auditor Training Course (IRCA/145) Our best selling course which, since its introduction in May 1995, has had more than 260 presentations throughout the world. 2. IRCA Registered Internal Auditor Training Course (IRCA/180) Another successful course which has had more than 150 presentations. 3. IRCA Registered Aerospace Auditor Training Course (IRCA/2005) BVQI is the only organisation in the world to offer an IRCA certified Aerospace Auditor Course. This course was designed with the co-operation of the SBAC.

NEW

4. Introduction to Quality Management and ISO 9000 This new, one day course is designed for all levels of management and those whose responsibility it is to implement new systems or maintain existing systems. It is also ideal to enhance the awareness of all personnel involved in and affected by the implementation of ISO 9000.

NEW

5. Quality System Documentation This new, one day course is intended for those who are involved in establishing and implementing quality management systems, and in particular for those people who will be in charge of documenting the system.

NEW

one of the ISO 9000 family of standards and wish to achieve an understanding of the forthcoming changes with a view of accommodating them in their QMS. This course will be continually updated as the development of the standard evolves.

Environmental Management Systems and ISO 14000 1. Introduction to Environmental Management and ISO 14000

NEW

This new, one day course is designed for all levels of management and those whose responsibility it is to implement new systems or maintain existing systems. It covers introduction to environmental issues, environmental management systems and ISO 14001. 2. Internal Environmental Auditor Course

NEW

This new, two day course is intended for all those who will be performing internal audits of environmental management systems. It is also useful for those responsible for implementation and maintenance of EMS. 3. Environmental Management Systems Auditor Training Course (IRCA/2007)

NEW

This new, IRCA registered, three day, modular course has been designed in accordance with IRCA specification IRCA/2007/98/1 and it is intended for the delegates who already acquired the basic auditor training. This course will replace the existing EMS Auditor Training Course.

This course uses ISO 9000 as an example of a quality management system standard but provides generic guidance on preparing manuals, procedures, job descriptions etc., which can be used for effective writing of documents for any management system and in particular writing of system procedures.

All delegates who wish to apply for IRCA registration as environmental auditors must have passed an IRCA approved Quality Systems auditor course (IRCA/145), or modular equivalent, before attending this course.

6. ISO 9000 : 2000 Update

A three and a half-day version is also available.

This new, one day course is intended for people who presently operate quality management systems certified to ISO 9000: 94 and are interested to know how the requirements are going to change and what will be the implications for their organisations. It is also extremely useful for those organisations that are currently working towards achieving compliance with

4. Auditing Principles and Environmental Management Systems - Auditor Training Course (IRCA/2017) This is an entirely new, IRCA registered, five day, ‘stand alone’ environmental auditor course designed to

NEW

meet the IRCA requirements stipulated in the document IRCA/2017/98/1. Delegates who wish to attend this course do not need any prior auditor training. There is a two-hour examination for this course. Delegates will also be assessed on the basis of their progress throughout the exercises. Delegates who successfully complete both the examination and the continuous assessment will be awarded a certificate of achievement and will satisfy the formal training requirements for IRCA certification as an EMS Auditor.

Social Accountability Management Systems, SA8000 and Codes of Conduct NEW 1. Introduction to Social Accountability and SA8000 This new, one day course is designed for all levels of management and those who are responsible for the implementation of SA8000 based management systems, the Ethical Trading Initiative (ETI) code of labour practice or a company’s own codes of conduct. It is also useful for those auditors who wish to understand social accountability.

NEW 2. Social Accountability and SA8000 – Auditor’s Awareness Course This new, one day course is designed for experienced management systems auditors. It introduces social accountability issues and management approaches to those and outlines the principles of auditing the related management systems.

NEW 3. Social Accountability Auditor Course This new course is intended for all those who will be performing social accountability audits against SA8000 or Codes of Conduct. It is primarily intended for second and third party auditors but is also suitable for internal auditors. It is also useful for those responsible for implementation and maintenance of relevant management systems.

There is an examination on this course. Delegates will also be assessed on the basis of their progress throughout the exercises and a certificate of achievement will be issued to all successful delegates. The course is offered in two versions. The three-day version is intended for those who have already acquired training in second and third party auditing, e.g. through lead auditor courses. The five-day version is intended as a stand-alone course providing expanded training on audit management and performance and is suitable for people who have no auditing background.

Health and Safety Management, BS8800 and SafetyCert® 1. Introduction to Health and Safety Management Systems BS8800 and SafetyCert® This one day course is designed for all levels of management and those who are responsible for the implementation and maintenance of health and safety management systems. It is also useful for those auditors who wish to understand health and safety management. 2. Introduction to Auditing Health and Safety Management Systems and SafetyCert® Auditor Course The course is intended for all those who will be performing health and safety management systems audits. It is primarily intended for second and third party auditors, but is also suitable for internal auditors. It is also useful for those responsible for implementation and maintenance of health and safety management systems. There is an examination for this course. Delegates will also be assessed on the basis of their progress throughout the exercises and a certificate of achievement will be issued to all successful delegates. This is a three day course intended for those who have already acquired training in second and third party auditing, e.g. through lead auditor courses.

NEW

NEW

… y l l a n Fi And finally ... From the marketing department

A BIG thank you to those of you who filled in the Worldnews

questionnaire. It seems that you are all in favour of the new layout and that you are making good use of the newsletter, circulating it amongst your staff and showing it to some of your clients. Due to popular demand we have printed 3,500 copies of this issue and hope that you will distribute your copies as widely as possible. Please continue to send in your articles and photographs remember that without them Worldnews would not exist.

You should by now have received the new Marketing Department structure showing you the different responsibilities of each of us - this will give you a point of contact for all types of inquiries. To continue the development of our brand awareness across the world, we have produced a range of product leaflets on SA8000, Training courses, HACCP, SafetyCert®, ISO 14001, QS-9000 and AS9000. We also have an EMS technical brochure, a Press Pack and a BVQI In Brief booklet. All these are available in English from the Marketing Department. You will soon receive a batch of BVQI post cards which you can send to your existing clients to remind them that BVQI has a whole range of certification services on offer. The BVQI web site has been re-designed and is now ready to harbour the local BVQI web pages. BVQI Dubai recently joined the corporate site and BVQI India, Germany, Slovenia and Argentina will be on board in the coming weeks. We look forward to receiving web pages from our other offices in the near future.

Environment

In Brief

First class service... World class recognition

WORLD -W

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Food

ACTIVIT Y

ty Safe

BVQI ISO 9000 CER TIFICAT ION ACT

IVITY-W ORLD-W IDE-

CERTIFICA TES ISSU ED

18000 16000 14000

NUMBER OF

10000

14070

8000

10680

6000

8781

4000

5733 3500

2000 170

502

922

0 1990

arding Safegu siness your bu on reputati

First class service... World class recognition

Proving your responsibility to the environment

17028

12000

1991

TOP 10

663

1992

1993

1994

IDE

1996

BVQI ISO 9000 CER TIFICAT ES ISSUED 651

621

715

928 2109

1120

1997

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1998

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Produced by the Marketing Department Editor: Helena Southon Bureau Veritas Quality International (Holding) SA 70 Borough High Street London SE1 1XF Tel: 44 171 378 8112 Fax: 44 171 403 8163 E-Mail: [email protected] http://www.bvqi.com

tional

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Rolls-R Sabena

Fiat

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Australi a Germany Japan N Zealand Spain Sweden Taiwan Singapo re China Slovenia

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Netherla nds UK France Italy USA Switzerla nd India Brazil Denmar k Belgium

2956

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A guide to environmental management system certification

WORLD -W 1995

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