Service Lifecycle Management

Market overview MRO service suppliers Outsourcing MRO operations is expected to continue at 4.5% CAGR through to 2018 with large outsourcing trends (up to 65%). Competition in MRO business is intensifying with mergers and acquisition, joint ventures, partnerships...

Maintenance Information Systems (MIS), off-the-shelf (e.g. COTS) or specifically developed or customized systems, are the main tools playing a major role in supporting, piloting and forecasting the global MRO process.

MRO operators, providing maintenance services, need to fulfill the following challenges: • stand out from the rest by providing expanded services • minimize overall maintenance costs • reduce aircraft turn around time (TAT) • provide a return on experience (job standards) • manage multi-asset types and configuration from visit to visit • ensure customer’s maintenance program compatibility and visibility • manage the financial dimension of the maintenance operation (cost analysis, invoicing, job cost forecasting, etc)

CIMPA, with its aerospace best of breed offer, provides customized services in order to select, develop, and integrate the best MIS or specific components needed by its customers, on a case-by-case basis.

Aircraft operators

CIMPA Europe Toulouse - France

Bristol - UK

Hamburg - Germany

Centreda 1 4 avenue Didier Daurat 31700 Blagnac tel.: +33 (0)5 61 18 60 95 fax: +33 (0)5 61 18 64 17

New Filton House Golf Course Lane Filton Bristol BS99 7AR tel.: +44 (0)117 936 1665 fax: +44(0)117 936 4786

Gasstrasse 6 22761 Hamburg tel.: +49 (0)40 88 130 - 0 fax: +49 (0)40 88 130 - 599

CIMPA has a worldwide presence through EADS’s network.

OEM / platform manufacturers

Depending on the chosen MRO business model (in-house or outsourced), MRO processes have a major effect on airline profits. Economic downturns, labor shortages, wage increases, etc, all play a part in the financial performance of an airline.

Original Equipment Manufacturers (OEM) must offer improved inservice product support. Some OEMs, leaders in this kind of new package deal, are even planning to increase their in-service support revenue by up to 60%.

CIMPA’s understanding of the main challenges facing an airline can be summarized as follows: • improve configuration management • increase aircraft dispatch, decrease disruption • decrease overall maintenance costs • improve the supply chain process • enhance work in progress (WIP) visibility and maintenance planning, improve engineer’s efficiency • define the best MRO outsourcing strategy • connect MRO processes with financial data to avoid re-entry actions • integrate MRO software into an ERP system

OEMs need to provide the following to their customers: • optimized customer services throughout OEM life cycle analysis and support • permanent performance and reliability of equipment • optimized in-service part management • PBH (Pay By Hour) and PBL (Performance Based Logistic) services • Total Care MRO service offers • Customer support for fault analysis, troubleshooting and statistics • forecasting, tracking and analysis of operational costs • repair operation management in real time

SLM Service Lifecycle Management

www.cimpa.com Contact: [email protected]

CIMPA

Differentiation factors

The perfect end to end SLM offer

Aerospace business expertise

Based on its historical control of engineering and manufacturing data management, CIMPA has a perfect and deep understanding of the whole value chain of the MRO market.

From engineering / manufacturing to Service Lifecycle Management (SLM)

Based on EADS experiences, CIMPA has a large pool of capabilities, skills and business experiences on Service Lifecycle Management for aerospace and defence market.

Combination of major business knowledge

First in class for PLM & Digital Mock-Up applied to aircraft data management Aerospace standards and regulation approach • Part 145, Part M, Part 66 • Production and publication standards: S1000D, S2000M, ATA iSpec 2200

3D Tech Data management

• SPEC 2000 data exchange

Maintenance process engineering

Configuration management

Our actual & future technical approach of MRO information systems

Engineering As Designed

IT technical expertise

3D Tech Data driven services

PLM

Customer Services As Maintained

SLM

Configuration Management

Manufacturing As Built

Operations

Spares

Architecture & platform • Java • Microsoft .NET • Architecture N-Tiers • ASP • Services Oriented Architecture

Norms & standards Aircraft manufacturer & OEM

Airlines, MRO, Air Forces, OEM...

IS standards and norms are everyday consideration • CM/II, Training provider • CMMI level 2 applied to process improvement approach • Exchange standards: XML / SGML

Our offer CIMPA in service offer is developed as follow Project ownership support

Integration / Customization

Solutions identification and benchmark, Proof of concept (POC), New tools / technologies / innovations specifications, Risk analysis, risk management, IS selection.

Deployments, Customization, Implementation, Synchronization with legacy IS, ERP synchronization.

Prime contractor support

Data loading, Data customization, Test & acceptance, Training, Support & maintenance, AM.

Maintenance & Engineering methods, Bridge specifications and developments, IS legacy – operational solution interface.

CIMPA has developed a deep monitoring of MIS offers, to help its customers to find the best solutions corresponding to their requirements.

Professional licenses and skills

Maintenance & Repair

Configuration Management

Continuous technological development monitoring

Entry Into Services (EIS)

Consulting & strategy, organization consulting Business process analysis, specification development, Business case development (ROI estimation, KPI…), Strategic plan.

Partnership & commitment CIMPA insists on its total independence regarding its development inside the MRO market (Aircraft operators, OEMs, MRO service providers, MoD).

Mixed fleet

Large MIS selection

CIMPA’s customers, such as aircraft operators, have either mono or mixed fleet (helicopters, fighters, cargos, commercial aircrafts…). These customers fleet constitutions do not create any interference in the information systems designed, deployed and integrated by CIMPA.

CIMPA is not linked to any information systems editors, specialized or not on MRO management. CIMPA retains its full independence to choose the right system for the right user, within the frame of a real partnership.

References • AIR FRANCE – KLM • AIRBUS • BOMBARDIER • DASSAULT AVIATION • EADS ASTRIUM • EADS DEFENCE & SECURITY • EADS SOGERMA • EUROCOPTER • FRANKFURT AIRPORT • KUWAIT AIRWAYS • SNECMA

• PLM systems (CAD – DMU) for upgrade services / cabin customization • Business project leadership and definition of service • Project owner assistance to select IS for customer logistic support • Implementation to complete scenarios of maintenance based on TeamCenter Enterprise MRO solution (documentation, jobcard…) • Development of aircraft scheduling system • GSE: Ground support equipments information system • Maintenance of flight documentation application • Jobcard (heavy maintenance) management system • Electronic jobcard • Development of reporting system for engine inspection • Technical data management for aircraft in service maintenance • Source data management system to optimize data loading process for ground and onboard systems (EFB) • Maintenance information System for engine MRO