05N04

Campaign - Intake Manifold Extended Warranty Coverage

12/14/05 – 14 décembre 2005 Dealer Letter Attachment I - Administrative Information Attachment II - Labor and Parts Information Attachment III - Technical Information Owner Letter DEALER LETTER Campaign - Intake Manifold Extended Warranty Coverage

05N04

Campaign - Intake Manifold Extended Warranty Coverage

ATTACHMENT I - ADMINISTRATIVE INFORMATION OASIS ACTIVATED? Yes. Affected vehicles will be activated in OASIS on December 14, 2005. FSA VIN LIST ACTIVATED? No. STOCK VEHICLES Do not perform this program unless the affected vehicle exhibits the covered condition (fix only if the coolant crossover duct is leaking). Stock vehicles are not eligible for refunds without an original receipt. SOLD VEHICLES Owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs. Owners who have paid for this repair within seven years of the warranty start date will also be directed to dealers to submit for reimbursement. Repairs that were performed after December 16 2005 will not be eligible for a refund unless an emergency repair was needed and a Ford or Lincoln Mercury dealer was not available. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this Field Service Action. RELATED DAMAGE It is highly unlikely that you will encounter related damage while performing this repair but if a related damage condition exists that you believe to be caused by the covered condition call the Special Service Support Center to request approval prior to the repair of any related damage. Components such as ignition coils engines alternators spark plugs and spark plug wires are examples that are not covered by this program. Requests for approval after completion of the repair will not be granted. ADDITIONAL LABOR TIME - If a condition exists that requires additional labor to complete the repair call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted. - If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition call the Special Service Support Center. OWNER REFUNDS - Program 05N04 covers one intake manifold replacement per vehicle. Program 46B01 covers one refund per vehicle. The replacement program will show on OASIS as 05N04 and the refund program will show as 46B01. If you receive a refund request for a vehicle that no longer has 46B01 open on OASIS call the Special Service Support Center for prior approval. - Ford Motor Company will only refund owner-paid repairs covered by 46B01 if the repair was performed prior to December 16, 2005. (or after December 16, 2005 if an emergency repair was made when a Ford Lincoln or Mercury dealer was not available.) - The repair must have been completed within 7 years of the warranty start date to be eligible for a refund. RENTAL VEHICLES

The use of rental vehicles is not authorized for this program. CLAIMS PREPARATION AND SUBMISSION - Enter claims using Direct Warranty Entry (DWE). - Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. (Requires prior approval) - "MT" labor should be submitted on a separate repair line with the related damage flag checked. (Requires prior approval) - Refer to ACESII manual for claims preparation and submission information.

05N04

Campaign - Intake Manifold Extended Warranty Coverage

ATTACHMENT II - LABOR AND PARTS INFORMATION

LABOR ALLOWANCES

PARTS REQUIREMENTS / ORDERING INFORMATION Parts will not be direct shipped for this program. Order your parts requirements through normal order processing channels. RECALL PARTS ASSISTANCE There are three methods to use for questions or assistance regarding recall parts: - Parts Support Center

- E-mail - FAX Number When contacting the Parts Support Center via phone FAX or E-mail for a question or concern please provide: - Dealer Name and P & A code - Contact Name - Phone number and E-mail address - FSA # : Customer Satisfaction Program 05N04 - Include a VIN # - Part number that you have a question / concern with DEALER PRICE For latest prices refer to DOES II. PARTS RETENTION AND RETURN Affected intake manifolds are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC). Refer to your daily PEARS (Parts Entry and Return System) register for part disposition and return instructions. Follow the provisions of the Warranty and Policy Manual for "Parts Retention and Return Procedures."

05N04

Campaign - Intake Manifold Extended Warranty Coverage

ATTACHMENT III - TECHNICAL INFORMATION OVERVIEW This program involves either: A) inspecting the intake manifold part number to determine if the owner is eligible for reimbursement for a previous intake manifold replacement repair without a receipt, or B) inspecting the intake manifold coolant crossover directly behind the alternator for leakage in the event the owner reports a suspected coolant leak. If a leak in this specific area is verified, the intake manifold must be replaced. Proceed to the appropriate inspection procedure. PART NUMBER INSPECTION NOTE :The part number is molded into the intake manifold and is located between two (2) runners on the driver side of the manifold. No disassembly is required to view the part number except for removal of the engine appearance cover, if equipped. - On most affected vehicles, the throttle body points toward the driver side of the vehicle. The part number will be found on the driver side of the manifold, beneath the throttle body intake tube. - On applications where the throttle body is pointing toward the right side of the vehicle, the part number is still located on the driver side of the manifold. 1. Remove the engine appearance cover, if equipped.

2. Locate the area on the intake manifold where the part number is to be found. See Figure 1. 3. NOTE : Thorough cleaning of the area is required in order to accurately read the part number prefix and suffix. Wrap a shop towel around the end of either a long screwdriver or long extension to reach the affected area to wipe after spraying with cleaner.

Clean the area between the two (2) runners by first blowing any dirt or foreign material away using compressed air. Then spray the area with Motorcraft Metal Brake Parts Cleaner, PM-4 or equivalent, and using a shop towel, wipe the area clean. 4. Read and record the intake manifold part number.

- If the part number on the manifold matches the part numbers listed, the vehicle is not eligible for a refund without a receipt. - If the part number is different than the numbers listed below, the vehicle is eligible for a refund without a receipt. COOLANT LEAKAGE INSPECTION

1.-NOTE : To properly inspect the intake manifold you must look down behind the alternator. Inspect the coolant crossover area of the intake manifold as shown in Figure 2 for engine coolant leakage. - If seepage IS present, the intake manifold MUST be replaced. Refer to the appropriate Workshop Manual, Section 303-01 for 1996 through 1998 model year vehicles and Section 30301 for 1999 through 2002 model year vehicles for replacement procedures for intake manifold. - If seepage is NOT present, no service action is required.