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00L12. Warranty - Guide Supplement Information. 01/01/01 – 1er janvier 2001. - Information. - Dealer Letter. - Attachment I - Administrative Information.
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00L12

Warranty - Guide Supplement Information

01/01/01 – 1er janvier 2001 - Information - Dealer Letter - Attachment I - Administrative Information - Attachment II - Labor Information - Attachment III - Technical Information - Owner Letter - Supplement # 1 - Information - Supplement # 1 - Dealer Letter - Supplement # 1 - Attachment I - Supplement # 1 - Attachment II - Supplement # 1 - Attachment III - Supplement # 1 - Owner Letter - Supplement # 2 - Information - Supplement # 2 - Dealer Letter - Supplement # 2 - Attachment I - Supplement # 2 - Attachment II - Supplement # 2 - Attachment III - Supplement # 2 - Apology Letter - Supplement # 2 - Owner Letter INFORMATION SPECIAL FIELD ACTION All 2001 Model Year Passenger Cars and Light Trucks up to and Including F550 Super Duty Vehicles Sold in the U.S., U.S. Territories, Mexico, and Canada - Warranty Guide Supplement Original - January 2001 Dealer Letter Attachment I - Administrative Information Attachment II - Labor Allowances Attachment III - Technical Information Customer Notification Letter Supplement # 1, February 5, 2001 - Updated Information All 2001 Model Year Passenger Cars and Light Trucks up to and Including F550 Super Duty Vehicles Sold in the U.S., U.S. Territories, Mexico, and Canada - Warranty Guide Supplement Supplement # 2, February 19, 2001 - Updated Information All 2001 Model Year Passenger Cars and light Trucks up to and Including F550 Super Duty Vehicles Sold in the U.S., U.S. Territories, Mexico, and Canada - Warranty Guide Supplement Special Field Action 00L12, Supplement # 1 dated 2/05/01 - Updated Information

00L12 DEALER LETTER Warranty - Guide Supplement

Warranty - Guide Supplement Information

00L12

Warranty - Guide Supplement Information

ATTACHMENT I - ADMINISTRATIVE INFORMATION OASIS Will not be active for this program. PLEASE NOTE Correct all units in dealer inventory prior to delivery to the customer. DEALER - OWNER CONTACT An owner list will not be provided for this program. CLAIMS PREPARATION AND SUBMISSION - Enter claims using DWE. - Refer to ACES II manual for claims preparation and submission information.

00L12 ATTACHMENT II - LABOR INFORMATION

LABOR ALLOWANCES

Warranty - Guide Supplement Information

00L12

Warranty - Guide Supplement Information

ATTACHMENT III - TECHNICAL INFORMATION SPECIAL FIELD ACTION 00L12 WARRANTY GUIDE SUPPLEMENT VEHICLES COVERED BY THE NEW TIRE WARRANTY All 2001 model year passenger cars and light trucks up to and including F550 Super Duty vehicles sold in the U.S., U.S. Territories, Mexico, and Canada, built through December 31, 2000. NOTE :Information regarding tire warranty will be included in the Warranty Guide for vehicles produced after December 31, 2000. SERVICE PROCEDURE 1. Obtain a copy of the Warranty Guide Supplement. - NOTE :Beginning January 2001, dealers will begin to receive vehicle notification letters, which includes the Warranty Guide Supplement, for in-stock units. In the interim, until notification letters begin to arrive at the dealership, please make copies of the Warranty Guide Supplement (attached to this document). 2. Locate the vehicle Warranty Guide (located in the glove compartment). 3. Place a copy of the Warranty Guide Supplement in the Warranty Guide of the vehicle. PLEASE NOTE :This procedure is for dealer stock units only. Owners of vehicles previously delivered will receive a copy of the Warranty Guide Supplement with their notification letter.

00L12 OWNER LETTER Warranty - Guide Supplement

Warranty - Guide Supplement Information

00L12 SUPPLEMENT # 1 - INFORMATION Supplement # 1, February 5, 2001 - Updated Information Cover Letter Dealer Letter Attachment I - Administrative Information Attachment II - Labor Allowances Attachment III - Technical Information Customer Notification Letter

Warranty - Guide Supplement Information

00L12 SUPPLEMENT # 1 - DEALER LETTER Warranty - Guide Supplement

Warranty - Guide Supplement Information

00L12

Warranty - Guide Supplement Information

SUPPLEMENT # 1 - ATTACHMENT I OASIS Will not be active for this program. PLEASE NOTE Correct all units in dealer inventory prior to delivery to the customer. DEALER - OWNER CONTACT An owner list will not be provided for this program. CLAIMS PREPARATION AND SUBMISSION - Enter claims using DWE. - Refer to ACES II manual for claims preparation and submission information.

00L12 SUPPLEMENT # 1 - ATTACHMENT II

LABOR ALLOWANCES

Warranty - Guide Supplement Information

00L12

Warranty - Guide Supplement Information

SUPPLEMENT # 1 - ATTACHMENT III-

WARRANTY GUIDE SUPPLEMENT NOTE :Information regarding tire warranty will be included in the Warranty Guide for vehicles produced after the end date listed above. SERVICE PROCEDURE 1. Obtain a copy of the Warranty Guide Supplement. - NOTE :Beginning January 2001, dealers will begin to receive vehicle notification letters, which includes the Warranty Guide Supplement, for in-stock units. In the interim, until notification letters begin to arrive at the dealership, please make copies of the Warranty Guide Supplement (included in this document). 2. Locate the vehicle Warranty Guide (located in the glove compartment).

3. Place a copy of the Warranty Guide Supplement in the Warranty Guide of the vehicle. PLEASE NOTE :This procedure is for dealer stock units only. Owners of vehicles previously delivered will receive a copy of the Warranty Guide Supplement with their notification letter.

00L12 SUPPLEMENT # 1 - OWNER LETTER Warranty - Guide Supplement

Warranty - Guide Supplement Information

00L12

Warranty - Guide Supplement Information

SUPPLEMENT # 2 - INFORMATION Supplement # 2, February 19, 2001 - Updated Information Cover Letter Dealer Letter Attachment I - Administrative Information Attachment II - Labor Allowances Attachment III - Technical Information Apology Letter Customer Notification Letter

00L12 SUPPLEMENT # 2 - DEALER LETTER Warranty - Guide Supplement

Warranty - Guide Supplement Information

00L12

Warranty - Guide Supplement Information

SUPPLEMENT # 2 - ATTACHMENT I OASIS Will not be active for this program. PLEASE NOTE Correct all units in dealer inventory prior to delivery to the customer. DEALER - OWNER CONTACT An owner list will not be provided for this program. CLAIMS PREPARATION AND SUBMISSION - Enter claims using DWE. - Refer to ACES II manual for claims preparation and submission information.

00L12 SUPPLEMENT # 2 - ATTACHMENT II

LABOR ALLOWANCES

Warranty - Guide Supplement Information

00L12

Warranty - Guide Supplement Information

SUPPLEMENT # 2 - ATTACHMENT III

WARRANTY GUIDE SUPPLEMENT NOTE :Information regarding tire warranty will be included in the Warranty Guide for vehicles produced after the end date listed above. SERVICE PROCEDURE 1. Obtain a copy of the Warranty Guide Supplement. Note : Beginning January 2001, dealers will begin to receive vehicle notification letters, which includes the Warranty Guide Supplement, for instock units. In the interim, until notification letters begin to arrive at the dealership, please make copies of the Warranty Guide Supplement (attached to this document). 2. Locate the vehicle Warranty Guide (located in the glove compartment). 3. Place a copy of the Warranty Guide Supplement in the Warranty Guide of the vehicle.

PLEASE NOTE :This procedure is for dealer stock units only. Owners of vehicles previously delivered will receive a copy of the Warranty Guide Supplement with their notification letter.

00L12 SUPPLEMENT # 2 - APOLOGY LETTER Warranty - Guide Supplement

Warranty - Guide Supplement Information

00L12 SUPPLEMENT # 2 - OWNER LETTER Warranty - Guide Supplement

Warranty - Guide Supplement Information