VISITING A CLIENT Making suggestions, requests IN ... - Woospeak
Spelling words varies from American English to British English. Here are a few examples: -ze vs. -se. American English. British English organized organised.
2. You should be organized (American English) You should be organised. (British English)
3. You could pay your taxes on time.
4. Could you write a check (to pay your taxes)?
5. I can write an e-mail to my British colleague. What are they? a.____a suggestion b. ___ a firm suggestion e. ____ an ability
c. ___ an obligation d. ____ a polite suggestion
Professional Book 2011- Woospeak.
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LANGUAGE TIP: Organised or organized ? 3 – 5 min Spelling words varies from American English to British English. Here are a few examples: -ze vs. -se American English organized Criticized analyze
British English organised criticised analyse
-or vs. -our American English color favorite honor
British English colour favourite honour
VOCABULARY 5 – 8 min Send – transmit to a destination (send a letter) A report – a formal document stating a meeting or event To solve–to find a solution Access – permission to enter In fact – used to say ”in reality” Must/have to – used to express obligation Match the words and pictures To send to report to work
a.
b.
to access
c.
d.
Professional Book 2011- Woospeak.
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MAKING SUGGESTIONS 10-15 min Mr. Gomez: Could you send me the report on the network access problem? Jennifer: Sure. Here it is. Mr. Gomez: You could use this method to access it. Jennifer: You should solve the problem! In fact, you must solve it! Look at these phrases from the dialogue: A:Could you send me a report? B: Sure. C:You should work more on it! D: Oh okay... E: You could use this method to access it. F: OK G: You must work on it! H: I’ll do it now. Phrases A, C and E are suggestions. Phrase G is an obligation. Choose which type of suggestion the following phrases are:
A suggestion
a polite suggestion
1. Phrase A ____________ 2. Phrase B ____________
a firm suggestion
3. Phrase C____________
Making suggestions: To make a polite suggestion, use the modal verb “could” in a question form
Form: Could you + basic verb form? Example: Could you call Mr. Smith? Examples: Could you arrive at work on time? Could you send me the report this afternoon? Could you access the file with my password? Could you do the report? Could you work on Saturday?
Professional Book 2011- Woospeak.
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In order to make a simple suggestion, use the modal verb “could” in an affirmative sentence:
Form: You could + basic verb form? Example: You could send the report to Mr. Smith. Examples: You could use my computer. You could write a check. You could organize the meeting. You could speak to the technician. You could send an e-mail. To make a firm suggestion (a suggestion with more authority), use
Form: You should + basic verb form. Example: You should take notes. Examples: You should arrive at work on time. You should send me the report this afternoon. You should access the file with my password. You should do the report. You should work on Saturday. LANGUAGE TIP: can / could 3 – 5 min Modal verb “can” Asking for permission: Can I use your computer? Making a request: Can you send me the information? Talking about abilities: I can write the report. Modal verb “could” Making a polite request: Could you give me your pen? Making a polite suggestion: Could you take notes during the meeting? Making a suggestion: You could work until 8 pm.
Professional Book 2011- Woospeak.
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READING 8 – 12 min Match the phrases with their uses Phrases 1. You must write this report. 2. You should come to the meeting. 3. Could you send the report? 4. You could work on Saturday.
Uses a. Polite request – to ask formally for something b. Firm suggestion – offer a solution with authority c. A suggestion – a solution you propose d. An obligation – something you have to do. It’s not an option.
Observe the pictures and read the conversation. A: I have a problem. Can you help* me? B: What is it? A: I must send the report to John in London and I can’t write in English. B: Could you ask a colleague to help you? A: No, my colleagues can’t speak English. B: Could you pay a translator? A: No, I don’t have a budget for it. B: You could ask the secretary. A: Oh, yes! Thank you. *To help = to assist
Complete the chart with the underlined sentences from the dialogue above: A polite suggestion A firm suggestion An obligation A suggestion A request
1. 2. 3. 4. 5.
Professional Book 2011- Woospeak.
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WRITING 8 – 10min Complete the sentences 1 .__________(can / could) you type the meeting report? 2. I have a __________(suggestion /order). 3. Could you access the _______(network / password)? 4. You should ________ (work /to work)? Reorder the sentences 1. access/ the network? / Could / you/ 2. It / resolve/ You/ this afternoon. / should 3. go to / Can/ you / on Tuesday?/ the conference 4. could / You/ the report./ write 5. the password./ You/ change/ must SPEAKING 5-8 min Make a suggestion: 1. Your colleague is not organized. Polite suggestion (be organized): _________________________________ 2. Your colleague is sleeping at work. Firm suggestion (work) _________________________________ 3. The tax auditor is here. Firm suggestion (pay tax)_________________________________ 4. The password to access the network is incorrect. Polite suggestion (use my password)_________________________________
Professional Book 2011- Woospeak.
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LISTENING 5 – 8 min Listen to your teacher and answer the questions 1. What is Rodger’s problem? _______________________________________________________________ 2. What are the three suggestions? a. _______________________________________ b. _______________________________________ c. _______________________________________ d. _______________________________________ 3. What is the most important suggestion? Why? ________________________________________
Professional Book 2011- Woospeak.
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QUIZ 10 – 15 min Match the sentences and their uses 1. 2. 3. 4. 5.
The company must manufacture in large quantities to expand. Could you e-mail me the catalog? My colleague could call from the airport. You should plan the next meeting! You could talk to the account manager.
Uses a. Firm suggestion b. a suggestion for a person c. Obligation d. a suggestion e. Polite suggestion
Sentences
Complete the sentences should 1. 2. 3. 4. 5.
could
send
must
solve
The company should _________ the problem. You _______ write the report before 2 pm! You________ speak to your colleague. I ________ my colleague in England e-mails every day. _________ you call the director?
Make sentences You
You
you
should
You must
Could
could go
work
to the conference. work on it.
on the report. send this?
1. You should work on it. 2. ________________________________ 3. ________________________________ 4. ________________________________
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