EeePC System Level 2 Training Material Statement of Confidentiality All recipients of this document must treat this training material as ASUS confidential and must not disclose it to any party other than the recipients’ employees on a need to know basis, or other individuals authorized under a written Confidential Disclosure Agreement signed by ASUS and the recipient. ASUS Confidential 1
Overview Trouble Shooting Flow Chart Recover Operating System Introduction Function Trouble Shooting
ASUS Confidential
2
Troubleshooting Flow Chart
ASUS Confidential
Troubleshooting Flow Chat Receive Defective NB
Yes Referral Repair data (ARN ,KB… )
Software Problem Symptom exists after reinstalling driver?
No
No Power on and enter CMOS setup successfully?
No
Yes
Yes Replace new HDD with the same OS as previous system
Load BIOS Setup Default
Hardware problem
Boot into Windows
Symptom exists? No
ASUSConfidential Yes
Restart Window symptom Exists? No Yes
4
Approve Problem
Operating System Recovery
ASUS Confidential
Linux System Recovery
ASUS Confidential
Linux Installation 1 Power on press “ESC” to boot from ODD.
2 Input “yes” and press Enter.
ASUS Confidential
Linux Installation 3 Wait about 5 minutes while image is loading.
4 Creating user partition.
ASUS Confidential
Linux Installation 5 Complete loading image and press “enter” to reboot.
6 You have to agree with the agreement.
ASUS Confidential
Linux Installation 7 Choose “I agree with the license” and press “Next”.
8 Choose your keyboard type and press “Next”.
ASUS Confidential
Linux Installation 9 Enter your name and press “ Next “
10 Set your password and press “ Next “.
ASUS Confidential
Linux Installation 11 Set your Date and Time and press “ Next “.
12 Press “Finish” to complete the Installation.
ASUS Confidential
Windows System Recovery
ASUS Confidential
Windows XP Installation 1 Power on press “ESC” to boot from ODD
2 Loading Recover Image automatically.
ASUS Confidential
Windows XP Installation 3 Wait a few minutes while the Image is loading.
4 Click “OK” to continue.
ASUS Confidential
Windows XP Installation 5 Press “YES” to continue.
6 Loading Recover Image automatically.
ASUS Confidential
Windows XP Installation 7 Wait a few minutes while the Image is recovering.
8 Click “OK” to restart the computer.
ASUS Confidential
Windows XP Installation 9 Wait the system to start.
10 Wait...
ASUS Confidential
Windows XP Installation 11 Click “Next” to start the configuration.
12 Select the language and region.
ASUS Confidential
Windows XP Installation 13 Select the time zone.
14 Select “Yes, I agree” and click “Next” to continue.
ASUS Confidential
Windows XP Installation 15 Select “Not right now” and click “Next” to continue.
16 Set the computer name and continue.
ASUS Confidential
Windows XP Installation 17 Set the Name.
18 Finish.
ASUS Confidential
Windows XP Installation 19 Wait…
20 Load in the OS.
ASUS Confidential
Chapter 3 Troubleshooting
ASUS Confidential 24
No Power No Power
Check the AC-DC Adapter And battery is work well
Reset the Firmware through reset hole
Try to power on with battery or adapter on separately
Disconnect all Peripherals
Disconnect the touch pad and keyboard to try
Replace Main Board
ASUS Confidential
25
Press Power button, LED not on or no flashing and LCD no display, make sure the LCD is not be disabled first
No Display But Power On No Display But Power On
Make Sure the Display Bright set right & memory has been correctly installed
Connect CRT monitor By VGA Port
Power On and Select The Display model by instant key [Fn]+[F8]
CRT monitor display normal But LCD no display
Both LCD and CRT No Display
Disconnect the touch Pad FPC to try
Check LCD module
Check main machine
OK
Replace touch pad FPC
Fail Replace inverter Board to try(if it has)
OK
Replace inverter Board
Fail Replace LCD panel To try
OK
Replace LCD panel
Replace keyboard
Disconnect BT, Wireless, Camera to try one by one
OK
Replace BT, Wireless, Camera
OK
Replace Memory, CPU, HDD
Fail OK
No Display But Power On
Fail
Replace Memory, CPU, HDD to try Fail
Replace Main Board
ASUS Confidential
OK
Fail
Fail Replace LCD panel, Inverter Board cable, to try
Disconnect the Keyboard to try
Replace Main board
26
Display Color Error Display color error
Reinstall the driver of Chipset
Recover the OS and Check again
CRT monitor display Normal but LCD error
Connect CRT monitor By VGA port
Check main machine
Check LCD module
Replace LCD panel Cable to try
OK
Replace LCD panel cable
Fail Replace LCD panel To try
ASUS Confidential
Both LCD and CRT error
Replace Memory to try Fail
OK
Replace LCD panel
27
Replace Main Board
OK
Replace Memory
Battery Error Battery Error
Battery charge error
Battery can’t be charge Check the adapter Work well Update the latest Version BIOS to try Replace battery to try Check the DC connector Is OK well
Battery can’t be Charge full
Battery can’t be detected
Check the adapter Work well
Check battery LED is on
Update the latest Version BIOS to try
Battery refreshing
Battery refreshing To try
Replace Battery to try
Replace Battery to try
Replace Main Board
Replace Main Board Replace Main Board
ASUS Confidential
28
Audio Error Audio error Can’t install audio driver
Update BIOS to the newest version To try
Make sure to install drivers correctly from up to down in driver setup window
Plug in Headphone and mic-phone and test if the audio functions are normal External Normal
External Abnormal
Install chipset driver
Replace Speaker to try at first
Checking volume mute setting
Install audio driver and reboot the OS
Fail
Replace mainboard
ASUS Confidential
29
Instant Key Error Instant Key Error
Update BIOS to the newest version To try Install ATK driver To try
Reinstall OS To try
OK
Reinstall OS
Fail Replace Instant Key Board To try
OK
Replace Instant Key Board
Fail Replace Instant Key Board FPC to try
OK
Fail Replace Main Board
ASUS Confidential
30
Replace Instant Key Board FPC
Camera Error Camera Error
Update BIOS to the newest version To try
Camera no display
Make sure the Camera is not disabled in BIOS
Display abnormal (Image slopy or lag…)
Reinstall driver Clean camera lens Reinstall OS To try Fail
Replace Camera Cable To try
Replace Camera Board To try
Replace Main Board
ASUS Confidential
31
Check camera setting
Touch Pad Error Touch Pad move abnormal
Touch Pad Error
Touch Pad can’t use
Make sure the touch pad Is enabled in BIOS
Make sure the setting in Touch pad is right
The is a setting in touchpad setting, [control panel]>> [mouse setting]>> [touchpad device setting]>>[disable The inside point device when install external USB point device], make sure Not select this option
Reinstall touch pad driver and load the default setting
Replace touch pad Board to try
There is a setting in touchpad setting, [control panel]>> [mouse setting]>> [touchpad device setting]>>[setting], And load the default setting
Replace touch pad FPC to try
Replace Main Board
Reinstall the touch pad Driver to try
Reinstall OS To try
Disconnect keyboard To try
Replace touchpad FPC To try Replace keyboard To try
ASUS Confidential
Replace touchpad board To try
Replace Main Board
32
Keyboard Error Keyboard error [Fn] instant key is abnormal
keys are abnormal
Numeric Keypad locked?
Press ‘Insert Num LK’ to close the function
Reinstall ATK driver and relational softwares
Check Virus Reinstall OS To try Reinstall OS To try
Fail Replace keyboard
Replace keyboard to try Replace mainboard
Disconnect Touchpad FPC to try Replace touchpad or FPC to try Replace mainboard
ASUS Confidential
33
OK
Reinstall OS
LAN Error Update BIOS to the newest version To try
Can’t detect LAN
Can’t get IP or IP address error
Make sure the BIOS setting is right, load default setting
Make sure the LAN cable is contact right
Reinstall LAN driver to try
Check the setting in LAN TCP/IP protocol ,make sure it is right
Recover OS to try
Replace mainboard to try
Can’t get internet
Check the setting in LAN TCP/IP protocol ,make sure it is right
Make sue the proxy IP address is right in internet explorer option
Reinstall LAN driver
Recover OS try
Replace mainboard to try
ASUS Confidential
LAN error
34
Check the IE is not at offline work mode.
Such as IP Address, DNS address, and so on
WLAN Error Make sure the wireless AP work well and check all of the settings is right
WLAN error Update BIOS to the newest version To try
Make sure the Camera is not disabled in BIOS
Can’t enable wireless function
Can’t detect wireless AP
Can’t get right IP or no IP
Can’t get internet
a switch to enable and disable wireless function, make sure wireless is enabled
Make sure you have enabled wireless function by instant key ot function key
Check the setting in WLAN TCP/IP protocol ,make sure it is right
Check the setting in WLAN TCP/IP protocol ,make sure it is right
install the ATK and wireless driver to try
Test it near the wireless AP, if ok maybe the wireless antenna is bad.
Reinstall WLAN driver
Make sue the proxy IP address is right in internet explorer option
Recover OS to try Replace wirelesscard to try Replace mainboard to try
ASUS Confidential
Recover OS to try Replace wireless card to try
Replace WLAN board or cable to try
Replace mainboard to try
35
Replace mainboard to try
Check the IE is not at offline work mode.
END
ASUS Confidential
