How to plan execute and report on a usability evaluation
Feb 15, 2000 - ... comparisons | Product reviews | Tech news | Downloads | Site map ... Note: The term client is used in this article to describe the entity that ...
You've begged and pleaded with your clients to implement user testing for their Web site, and they're finally convinced that feedback from real people will improve both the site's usability and their credibility. So now that you've gotten them to see the value of the "test early, test often" motto of professional Web builders, what do you do? CNET Builder.com walks you through the process of setting up and implementing a usability evaluation. You can conduct user testing anytime in your site's development cycle. Ideally, you'll do it several times during the planning and implementation phases, and then again after launch. These low-fuss tips could be called discount usability. Collecting this feedback doesn't require any fancy technology, and you can gather it from a small-sized sample in about a single day of evaluation. If you're a Ph.D. candidate, this methodology won't be rigorous enough for your research, but if your goal is to collect, assess, and report insightful feedback in a short period of time, you can get to work with these steps.
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Defining Your Goals Before you start setting up your evaluation, make sure you know why you're doing it.
Setting Up the Test Find out how many testers you'll need and how to set up the room.
Conducting the Evaluation What kinds of questions should you ask about your site?
Reporting Your Findings Once you've gathered all the data, find out how you and your company can learn from it.
Note: The term client is used in this article to describe the entity that owns the site being tested. It can describe an internal team or a paying customer. What do I need to do first?
CNET Builder.com - Web Graphics- User Testing: How to Plan, Execute, and Report... Page 2 sur 2 Seth Gordon is a frequent contributor to CNET Builder.com. He most recently shared his tips for improving the user experience of e-commerce. In his spare time, Seth enjoys touring national parks and restoring mechanical antiques. Have you ever conducted user testing? Share your tricks.
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