E-mail: [email protected] Website: www.yourenglishsuccess.com Phone: +33 6 61 77 07 84

Your English Success

Conference calls: "Who just joined?" or is it "Who has understood?" Written by Terry Kaufman, Founder, Your English Success Conference calls may be one of the most excruciating experiences for non-native English speakers. Personally, as a native English speaker, I often have difficulty understanding participants due to a number of factors:





Sound quality Subject matter Number of participants Effective leadership during the call

I remember a conference call I heard recently. There were 18 participants and it was led by an American in the United States. There were about 10 native English speakers and 8 non-native English speakers. A Frenchman, with a good English level, was responsible for taking the minutes. 10 minutes into the call, he politely asked the leader to speak more slowly and clearly. The leader turned his request into a joke. He said "OK, this is my version of speaking slowly", and continued to speak as fast as a high-speed train. You should have seen the Frenchman's face. I felt so bad. I am sure the conference call leader is an educated individual. We are talking about a high-level executive in a group. I am also sure that when you have a complete lack of sensitivity and self-awareness, it destroys relationships. Changing the communication process and using clear English can positively impact how non-native speakers perceive native English speakers. Here are 4 tips to have more productive and successful conference calls with non-native English speakers:

©Terry Kaufman All rights reserved.

E-mail: [email protected] Website: www.yourenglishsuccess.com Phone: +33 6 61 77 07 84

Your English Success

1. Articulate and speak slowly and comfortably. Try to remove all unnecessary noise from your oral communication. For example, make a conscious effort to eliminate "Uh", "Right", "Uh-huh", "Um", "Like", and "You know". Those words may confuse non-native English participants. 2. Slow down the communication process. Pause between ideas (every 3 to 5 sentences) to give non-native speakers an opportunity to understand before continuing. 3. Be proactive. During the call, regularly remind participants that they may ask for clarification. Tell them that it is important to you that they understand. Give them permission to ask for clarification. After important points and at the end of each topic, ask everyone, "Is that comprehensible?", "Was I comprehensible?", or "What questions do you have?" Do not rush into the next topic. Be sure to give at least 30 seconds between topics for questions and clarification. At the end of each topic, rephrase important details and actions, even if participants do not ask for clarification. 4. Be an effective conference call leader. A leader ensures that comprehension is a priority. Leaders do not focus on the agenda, data, or action plans. They concentrate on creating a communication-friendly environment for everyone to appreciate and enjoy. How can a native English speaker expect a non-native speaker to participate or follow directives if he/she has trouble understanding? Of course, the minutes of the meeting often follows the call. However, productive and rewarding relationships are at stake. If there is little or no comprehension during a call, then non-native participants may as well not participate. They may feel alienated and understand more from the written minutes. An effective leader guarantees that:






Every participant articulates, speaks slowly, and mentions his/her name before speaking to facilitate comprehension Participants actively ask for clarification Participants understand by clarifying important details and actions at the end of each topic If there is background noise, the call is put on hold until the noise is removed There is feedback at the end of the call to see how communication could be improved during the next call

Clear English cultivates relationships and increases productivity. For more information about Your English Success seminars, personal coaching, and corporate solutions, contact Terry Kaufman at +33 6 61 77 07 84 or [email protected].